|Address:||2044 San Marco Blvd, Jacksonville, FL 32207, USA|
|Working:||Closed 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5PM Closed|
Let me start by saying I was referred to Underwood’s on San Marco by 2 individuals because of their great experience and being the top jeweler in the Jacksonville Area. I went there knowing that my request may not be common since I was looking for a morganite stone for an engagement ring, which they didn’t have in stock but went ahead and ordered it for me. I started paying for the stone on a monthly basis, whenever I could. My plan was to pop the question once the stone/ring was paid off. Unfortunately, I was not given the opportunity to put the stone to good use. So I called and spoke with the jeweler that was helping me, to see what my options were. She told me that she spoke to the Vice President and Jewelry Buyer for Underwood’s and that they could not do anything for me since it was a morganite stone. The thing is, I was never told about any fine print when purchasing the stone, nor was I presented anything to read or sign. I’m not saying I would have done anything different, but I would have been nice to know what I was getting into when putting my deposit down. For being such a highly reputable jeweler, I find it unacceptable to be told that I was out of luck and to try to sell it on Facebook. The jeweler even told me to advertise it for less then what they charged me since it wasn’t a popular stone. Which made me feel like I got ripped off on the price… The stone has been in their hands the whole time, I’ve never even touched it. I’m not sure what a $1,000 stone really cost them, but it costs a lot to me. It’s not like I can save the stone and wait for the next time I will need it. It signifies a chapter in my life that I want to move on from… I went to Underwood’s because I wanted a reputable jeweler to help me take the next big step in my life. Well… I fell down and they didn’t help me up! BUYERS BEWARE
Underwood Jewelers was one of the best stores I have ever been too. My soon to be husband and I merely visited to have his finger sized and Kathy mentioned the ring I was looking at online was highly over-priced. Sure... anyone can tell you that to get business, but I believed her because I noticed the type of ring he wanted ranged from $40.00 to $500. Weird huh. Anyways, Kathy showed us some of their rings and how much they were. The price was comparable to what the other ring was but the quality looked much better in Underwoods rings plus I could actually speak to someone face to face if anything went wrong instead of dealing with someone over the internet. So Kathy told me the ring could be in anywhere from a few days to 2 weeks. 4 days later the ring was in! The are very quick and beyond helpful. I highly recommend Underwoods.
Underwoods is such a great, local jewelry store. We always go back to the same sales person, Shelly, who provides us with such great attention to detail and is always so professional and has not only or needs in mind, but our budget as well. Often times, she will email or text me pictures of something I might be looking for before I come in to the store to give me ideas or help with special gifts. If youre looking for more than just your run of the mill jewelry store, Underwoods is the place for you and Shelly will go above and beyond for you!
I have been a repeat customer of Underwoods Jewelers at the San Marco location for the past few years. Their staff has been great to work with and very knowledgable about the products that they sell. I can tell that they appreciate me as a customer as they invest time to help me pick out the right piece as well as answer my questions both in person and over the phone. I will only consider Underwoods when it comes time to shop for jewelry, and I highly recommend them to anybody doing the same.
Underwood Jewelers (San Marco Location) should be everyones one and only choice for purchasing a Rolex timepiece. Their expertise and professionalism simply cannot be duplicated. Not only is the knowledge of diamonds and other fine materials second to none, the personal relationship that is developed is priceless. I would not go anywhere else! Diana Cole, Jacksonville, Florida
Underwoods is definitely the best jewelry store in town. They have a warm, family-oriented atmosphere unlike any of the chain stores, and you can be confident that you are working with someone who knows what they are doing. I love their selections of Yurman, Ippolita, and of course diamonds. I wouldnt buy fine jewelry anywhere else!
Simply the best in service and quality! Michael designed my wifes engagement ring from a picture I showed him online that she liked. Gave him a budget and a few features my wife liked on other rings. He stayed under the budget and custom made a gorgeous ring for us! Im very grateful and I highly recommend Underwood Jewelers.
I cant say enough good things about the quality of service you get at Underwoods. Their staff are some of the smartest in the industry - their passion for their work is evident. If you are looking to make an investment in a timeless piece these are the people you want working for you!
Denise is amazing! She is incredibly knowledgeable, patient, and helpful. I was struggling to make important jewelry/life decisions and she was there to help guide me along the way. Thank you Denise and the whole Underwoods team. You guys are the best!
Underwoods Jewelers on San Marco took really great care of me during my recent purchase. Personalized service was given by Denise in the Rolex boutique which made my experience a delight.
I found them on line and am very glad that I did. I highly recommend Melissa. She was extremely helpful and made shopping for a gift for my wife a great experience. I will be back.
Underwoods in San Marco is the best jewelry store and I would never shop anywhere else. Denise always helps my husband and I and shes very knowledgeable and professional."
Underwoods has been one of my favorite stores since I moved to Jacksonville in 1993. Great customer service and great selection. Their products are first class!
The staff there is wonderfully patient and worked with me for a at least a few hours while we picked out the perfect ring. Thanks Underwoods!!!
Richard Samples Jr
I have known Michael and the crew at Underwoods for over 20 years. They exemplify professionalism and and customer service.
Underwoods in San Marco is the best! Denise is great and always helps my husband buy the perfect gift for me!
Michael is the best. He and Denise were the best at helping me find just the right item. Shiny is the best!
I have used Underwoods for several pieces of jewelry. Their staff is friendly, knowledgeable and helpful.
Be far the best jewelry store in Notheast Florida. The staff and management are all exceptional.
Underwoods in San Marco has the best customer service and selection of jewelry in Jacksonville!
Awesome place! Great selection and service. Very friendly people!
Theres not a better jewelry store in Jacksonville.
Great people, great selection and great service!
Francia Josefina Rodriguez Paulino
Nice expensive watches and jewelry
We highly recommend Underwoods.
Great customer service