AutoNation Honda Miami Lakes

Reviews 3

MA

Maria Buitrago

My experience at AutoNation Honda Miami Lakes was very disappointed. I purchased a used as is car Toyota Corolla with a warranty for my engine and transmission only. A few weeks into my purchase the engine light came on. Needless to say I immediately contact my sales person Jorge about my concern with the engine light and he prompted me to bring the car in. I brought my car in and Jorge had one of the technician look at my car. Jorge advised me that the reason why the engine light was on it was because their was an issue with the intake of the car. He said that I would have to bring back the car when my warranty is in effect because the warranty will cover this issue. The technician was able to take off my engine light off, which in a way I didnt know that could be done but I trusted Jorge and AutoNation as I thought they were a reputable company. After the 30 days I made an appointment with the service department to bring in my car, at that point the engine was still off. The service department could not check my car because the engine light had to be on they said. I told them about the situation I encounter with my car weeks into my purchase and that I had contacted the sales person and the technician checked out my car. The service department had no knowledge of my complaint regarding the engine light there was no documents, no notes. Which made me feel very uncomfortable, how can I trust a company that has such lack of communication. The engine light came on again, I went to another appointment at AutoNation they were able to check it out. The problem was a code that indicate a transmission issue and the intake. The service advisor advised me to take my car to AutoNation Toyota Weston because there was a possibility that the was still a warranty on the part that was wrong 80,000 miles 8 years. My car was 76,000 something miles. Again I made an appointment and made it to AutoNation Toyota Weston. They checked my car out and indeed it was the transmission! Thank GOD I bought a warranty for the transmission if not how was I suppose to pay almost $4000.00!!! Guess what they told me that the intake is not covered by the warranty. So I guess I was lied to by the sales person Jorge when he said that it was. I understand that I bought a CAR AS IS, but what I dont understand how a transmission could go bad in less than 3 months. I am 100% positive that I was sold a car with a bad transmission and of course I was not share this information because all AutoNation Honda Miami Lakes cares about is making a sale. Is not about us customers is all about what they could get out of you to make their numbers. I am a single mother, I work hard for my money and I was definitely taken advantage of because I am a woman. I think if I would had gone with a man by my side to make my purchase then it would had made a difference. I wrote a letter to the General Manager of AutoNation Honda Miami Lakes and his assistant Maria called me to get more details about my experience and purchase. Maria told me that Mr. General Manager will be given me a call and now 3 weeks after and I am still holding my breath waiting for him to call me. I guess he is too busy to respond and too important to speak to customer of his store. This experience has been so terrifying, so uncomfortable, so displeasing, so time consuming. I have wasted time and time again, in various occasions I had to call out from work to bring my car in. I am sharing with everyone this experience especially if you are a woman to please be careful with AutoNation Honda Miami Lakes. Again they do not care about their customers, is all about the money.

CA

carlos quintero

Cuando busque hacer negocio con AutoNation Miami Lakes espere encontrarme frente a una empresa seria, pero realmente me lleve una sorpresa, me acerque un dia averiguar por honda civic 2014 y me atendio el vendedro Carlos Alexander Mangual y su supervisor a quienes lea di todos los detalles del negocio, me llamaron al siguiente dia a hacerme una oferta por un vehiculo 2014 Honda Civic y cuando llego al dealer e inicio la espera para que reaizaran todo el procedimiento y papeleo me doy cuenta que lo que busca realmente el vendedor es entregarme un vehiculo con modelo de un ano anterior, me doy cuenta de esto he inmediatamente le recuerdo que el negocio no es con el carro de ese ano a lo que el vendedor me responde que no hay probelama que ya van a organizar, me dejan esperando 2 horas hasta que decido ir almorzar y regresar, le explico al vendedro y me dice que regrese en 30 minutos que esta un poco ocupado, cuando regreso al dealer el vendedor a preguntar por alexander, me atiende otra persona que por que el seguia ocupado y empezamos el tramite de papeleo donde vuelven a decr que es un honda 2013 a lo cual les digo que hay un error, a la hora aparece el manager diciendo que esa oferta no era real y que me deben subir el precio. Realmente me parece una falta de respeto y honestidad, intento de estafa porque lo que buscaban desde un inicio era darme un carro de un ano anterior y cuando vieron que me habia dado cuenta lo unico que hizo el vendedor fue entrar en su oficina y no salir de ahi, ni siquiera a disculparse despues de 3 horas de espera. Es primera vez que doy un Review desfavorable pero veo la necesidad de que las personas que tengan intencion de visitar este Dealer no pasen por esta misma situacion.

JO

Jos an

Sales Team: 5/5 ================== After my 2nd vehicle purchased with Armando Torres, we a great experience, he is very courteous,knowledgable and friendly Sales rep. Really helped us out negotiating numbers for our trade ins as well as the new vehicle purchases. Sales Manager Julio was also very nice, understanding and very easy to talk with. And yes, you will need a whole day to purchase your vehicle here or almost anywhere, paper work and car detailing etc... will take a few hours, as quoted on other reviews... Service : 2/5 ================== We where always dealing with Janet, very nice, friendly and very honest, thank you Janet!!! Unfortunately Janet only deals with the front side of Service. The ball was dropped when my vehicle was left in service. Dropped off the vehicle on Monday, they ordered the part to be replaced, finally went on Thursday to pick up my Audi Q5, drove it with the technician Ruben for a test drive and to show him the weird sound it had when you go over small bumps. While was driving noticed the engine light and the EPC lights where no longer on, which its a good sign. Also noticed that the gas tank was a bit less than full, just how i left it, ok great...... The technician said that he could take a look and see if he could thigh what felt loose on the tire systems, so we left the car again for them to check and maybe fix the issue. Finally after a couple of hours, very nice gentleman John called us as the vehicle was ready for pick up, Great timing !! When we picked it up noticed the following: - Gas was almost completely empty, wow from 11am to 2pm the gas was gone!!! - The gas cap was replaced for an very used and old aftermarket gas cap - On the exterior passenger side of the vehicle was splattered with Coffee from the window to the bottom of the car, looked as if someone was mad at the car and threw their Cafe Cubano all over the side of the vehicle - The noise was not fixed, it seemed as it has not been touched or even tried to fix the issue Finally called the Service Manager, he apologized and mentioned that he will get us a new gas gap and will fill up the gas again, to make us happy. We just bought over 35k in vehicles, we are not winning just to get free $50 on gas and a $30 gas cap, that is not the point!!!! The real issue and the big picture is that, we are now afraid of taking any vehicle for service, nevertheless referring anyone else to this shop to purchase their vehicle. Just imagine, if that is what weve noticed, one can only imagine what they could have gotten away with under the hood ??? After taking our previous vehicles to other service stations, this has been a very poor experience to say the least. As you drive in to this service station it feels like you are in a latin cafeteria, where every one its outside sitting around chatting and drinking cafecito cubano other than staying busy and productive. Only a few will acknowledge the customers waiting for service, while the others have no sense of urgency for their job. This is what you could see from the outside, can only imagine what happens in the back....... Management needs to seriously look into this, as God only knows what else could be happening there that could cause a big liability for the company.