Category: | GMC Dealer |
Address: | 3600 Buford Dr NE, Buford, GA 30519, USA |
Phone: | +1 770-945-8700 |
Site: | jimellisbuickgmcmog.com |
Rating: | 4.3 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM Closed |
JU
Jungwon Kim
I dont usually write reviews but I had to write it this time due to a very frustrating experience I had today. I found a vehicle that I like online and went to this dealer for a test drive. When we walked in, no one made an eye contact or offered to help. We had to stand by the receptionist and had to ask if any representatives was available to help. They got someone to help us and he said hell get the key and meet us outside. We were waiting outside right next to the Lexus RX 350 and was checking out the vehicle and realized that now theres someone sitting in the drivers seat. Our sales guy was walking around the parking lot and asked "Do you see the car you want?" and I said "Its right here, but theres someone in the vehicle" and our sale guy was like" Oh, thats why I could not find the key." When our sales guy opened the the door, the guy who was sitting at the drivers seat who is also a GMC sales rep said theres someone whos on the way to buy this vehicle right now but we can take a look at the vehicle. Our sales guy said "They are trying to buy this vehicle now" and looked at me and asked, " You are going to buy this car, right?" and I looked at this guy speechlessly, since we havent even check this car out yet. What? Are you seriously asking me if Im going to buy this vehicle now without even taking a look or test driving?? Anyways, those two sale guy left us and went inside and said we can check the car out. So, we checked out a vehicle for about 5 minutes and went inside and asked whats going on. Our sales rep said someone is coming to buy this car right now then he got our number saying that hed give us a call if this car does not get sold. We waited for his call because we were seriously interested in that RX 350 but he never called us back. We figured that it may have been sold but wanted to double check since it was showing as being in stock on their website. I called the dealer and even emailed and got a response from Richard that this car is still in stock and is still available. We drove to the dealer and we see that the RX350 still in the lot. At this point, we were getting a little frustrated. It seems like they do not want to sell this vehicle to us for some reason. We asked for our sales rep and they said he was already gone so we spoke to the manager. The manager asked one of the sales rep if that RX 350 was already sold since he sees that the vehicle is still in the lot . The sales rep said "I still have to figure out some details but its sold" The manager looked at us and said hes sorry but the vehicle is already sold. It was very upsetting since we drove up to the dealer again after confirming with two different representative that the vehicle is available by phone calls and emails only to find out that the vehicle is already sold. And honestly, I am not really sure if that vehicle was really sold, it seemed like they were trying not to sell that vehicle to us for some reason or trying to pressure us into buying a vehicle by saying that someone else is on their way to right now to buy the vehicle at the very moment I was trying to take a look at that vehicle. Very disappointing and frustrating experience here.
D.
D.S Fair
Price Gouging | GMC Mall of Georgia | Jim Ellis Buick GMC | I am simply disappointed by this dealerships lack of customer service. Ive been a loyal customer since purchasing my Terrain 3 years ago, however the prices they quoted were poor ethically. I recently had my brakes fixed for $500 two week ago, and while my husband was there I was told there was an oil issue, but it was covered due to an general issue with terrains. Now, we were also told that the time chain/belt needed to be replaced, and that just the maintenance alone would be $700 , Ill leave the parts cost out of it for the sake of the issue at hand. After speaking with a family friend that used to be mechanic for another GMC dealer, he informed us that $700 for labor seemed very unfair, especially if they have to go in to take the car apart anyway for the oil issue. With this information, we call around to several other GMC dealerships in the local area, with two dealerships that went out to speak with their maintenance supervisors specifically for an accurate cost for labor... one stated , "why would I charge for labor if Im already working on the vehicle", and the second place stated "at most I could only charge up to $300 due to the location of the timing chain, I may have to take the car apart even further, but I wouldnt know that until I actually perform the work". With this information, we called GMC Mall of GA back. While Ryan was able to drop the cost for for the labor to $250 (he bargained with parts and the maintenance to do so), my issue is had we not done the research, you would have charged us $700. I dont call that being loyal to your customers. I spoke with Wendy, the Manager of the Service dept. and she feels that they were doing me a favor by dropping the cost because we are a frequent customer. Im bothered by that. I should be able to expect that the initial prices Im receiving are fair or at least ball park. Thats a huge difference. $700, when every other dealership tell you no more than $300 and maybe not at all. The fact that after such a huge discrepancy, from your maintenance supervisor gouging prices, you feel that youre doing me a favor, is hurtful. I really shouldnt be paying for labor at all for good faith that I would be treated better next time, and receive fair prices from the beginning. Being told that $700 is a legit price and as a favor to you, we dropped it, is beyond me, as other dealerships and former GMC supervisors agreed. - Mrs. Fairbanks
AS
Ashley Pope
I was put in contact with Jim Ellis and Jesse through a site called Car Guru, where I submitted an inquiry about a black Malibu. I didnt know this was the dealership the car was at, but I am very happy it was! Not too long after that submission, I received a nice email summary from Car Guru (it was late when I submitted it, so like 11pm) and the next day before noon I had a super nice email from Jesse letting me know he would be my primary contact and his direct line. After emailing, we set up a time to meet for a few days later. I had let him know I was interested in looking at some Ford Fusions as well. He was patient, thorough, and detail oriented making the appointment. After arriving at my appointment today, I found out that the original car I requested to look at was gone, but he already had the keys for the three Fusions. We took one for a nice drive ( I was crazy about the color of the other two), reviewing the details, but I was a little uneasy about the mileage on it. Jesse was super informative and again, patient, as I made a call and took some time to think. In the meantime, he found another Malibu and said it might be closer to some of the specs I was looking for. I decided to take a look, ended up driving it, and fell in love with it. Of course, I had lots of questions and concerns, but Jesse was honest, open, and happy to answer everything or find out the answer for me. He is very genuine and makes you feel super comfortable and not pressured about everything. He introduced me to Dee, his finance manager, who was equally patient and great, and did everything he could to help me out. Jesse also walked me through getting started on all of the features and trials on my car, including my onStar welcome call, and had the car washed, detailed, and filled with gas for me. All in all, Jesse is a sweet and intelligent consultant and I would definitely recommend him and the rest of the team at Jim Ellis for any and all of your car shopping needs!