Select Luxury Cars

Reviews 4

DA

David Gaskin

My wife and I literally have nothing negative to say about our experience and the people we worked with. I dont like writing reviews where I dont have any constructive feedback, but in this case I had to make an exception because we really have no constructive feedback to give. CUSTOMER-CENTRIC CAR DEALERSHIPS ACTUALLY EXIST!!! Michael Kraman, Jerry Bates, and Select Luxury truly understand the importance of customer service. They really run a top notch operation and it all shines throughout the whole buying process. My wife Casey and I had been to 4-5 dealerships before coming across a Hard-top convertible BMW we were interested in online. Michael & Select Luxury were very knowledgeable and descriptive over the phone... they have a photographer that covers about every inch of the car before uploading photos. I spent over 50 hours researching and looking at cars online before jumping on this one. They were so competitively priced, my wife and I opted to drive 4-5 hours to pick it up. And Im glad we did... the whole process was very open, pleasant, and free of any uncomfortable pressure we got from the dealerships. We thought we were just getting a good price, but we got so much more from our experience with them. ALSO they were extremely fair on the trade-in price. They offered the same amount for our trade-in as the dealership was willing to give us. Right away we both could tell they run a quality operation. Very nice cars in their lot that were all in tip top shape. We will absolutely work with Michael and Jerry in our next purchase. Michael even called us up when a few hours had passed our expected arrival time... he was legitimately concerned and wanted to make sure we hadnt gotten in any sort of accident. But we were just running late :) Jerry Bates was wonderful to work with too. My wife and I are 30 and this was the first car either of us had ever financed so this was all new to us. Jerry walked us through everything and answered all of our (many) questions. I was surprised how streamlined he had all of the documents set up to print out and get you in an out in about 20 minutes. We have had a few questions come up since the purchase and they are always available to speak via phone or answer your emails withing an hour or so. I really felt like I dealt with an honest family run business in an industry that gets such a bad wrap. Select Luxury is a breath of fresh air that goes against that grain. Keep up the good work guys... see you again in a few years!

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JO

Joe Strickland

Having bought two cars from Select Luxury Auto and being very pleased with my overall experience with the sales process, I was delighted when they recently expanded their operations to also include a professional service center focused on the caliber of vehicles that they also sell. I just had my 2010 Porsche Panamera 4S in for the 60K maintenance and a few other repair items, and I am compelled to say that I feel exceedingly well taken care of! From the onset, Michael Kraman was responsive and knowledgeable about what the 60K service would entail, and additionally accommodated my request for work above and beyond the standard maintenance. Selects pricing for similar service at the Porsche dealership was very competitive as well. Select provided me with a loaner car while the repairs were underway. I was really impressed with the excellent judgment the Select Team exhibited in taking care of other needed repair items while in the process of already executing related work. For example, Select discovered a coolant leak due to a poorly design part that Porsche had since replaced with a much more robust part. The work required extensive labor to remove other engine parts to reach the affected area. The extended warranty I also purchased through Select when I bought the car covered the coolant leak repair costs, but the Select Team made the call to also replace my thermostat (not covered by the warranty) while they were already in there, since it was already 60K and I would be potentially faced with another $1000 labor bill just to take apart the same engine components later to get to the thermostat if I had a problem with it down the road--excellent call! Now I have that added peace of mind for an additional $100. I have my car back now and its running like the proverbial "top." I took a peek at the repair shop area and it was as pristine and well stocked with sophisticated equipment as the Porsche dealership. Ive come away from this experience supremely confident that the Select Team is more than capable of supplying my repair and maintenance needs in a manner that is cost effective, diligent, thoughtful, and thorough. I already consider myself a future repeat customer, and I *highly* recommend Select to anyone who is serious about taking care of their high-end automobile--for the near term or the long haul.

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DE

Debra Keene Bergeron

I am near Seattle, WA and was looking for a specific BMW 640i convertible. I found it in Georgia at Select Luxury Cars. I weighed the pros and cons of buying a car online and even considered flying to GA to test drive the vehicle first. But I read the reviews and, after speaking with James Younis on the phone, carefully reviewing the photos and Carfax report, and receiving a summary of their 112-point inspection, I decided to take the plunge. The car was priced well (dont expect to dicker because they wont!) and was still covered by BMWs warranty, the paperwork was a breeze since I was paying cash, and they set me up with a car transport company that got the car to me in record time. It is beautiful and I love it and would work with James and Select Luxury again! Some negatives: James had assured me the car would be completely detailed, but it arrived with several minor dings and chips. The convertible top also had several mildew spots which should have been addressed during detailing. When I asked James about it, he said their service team didnt want to try to match the paint, and that he hadnt noticed any mildew, but that a BMW dealer would be able to take care of it. Also, the second day of driving it, it stalled out in the middle of an intersection and wouldnt start again. At the BMW service center, they told me it was a fuel injection problem and they fixed it at no charge. I mention that because Select Luxurys 112-point inspection didnt find the problem. These negatives are why I didnt rate them with 5 stars instead of 4. In summary, though, James made me feel comfortable making such a substantial purchase from the other side of the country, so I decided to trust the process. Knowing the car was still under factory warranty also provided additional assurance. AND I LOVE MY NEW CAR!!!!!

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RE

Reed Ellis

Excellent buying experience at Select Luxury Cars. James Younis was our sales professional and he exceeded our expectations in every way. Polite, courteous, professional are only a few of the superlatives I would offer to describe James. My wife and I identified the specific car we were seeking (BMW 328i convertible) and James showed us the two vehicles we had researched online prior to arriving at the dealership. While the dealership had many more convertibles than just the BMWs, James did not push us to view other cars. We test drove two 328is and asked for privacy so my wife and I could make a decision on which car we wished to purchase. James honored our request, gave us more than adequate time to review, discuss and finalize our decision. He was thorough with all paperwork, double checking all data and confirmed accuracy. Jerry Bates, Finance Manager, was also outstanding to work with and we bonded immediately. This is what a luxury auto buying experience should be like! I highly recommend Select Luxury as their inventory is second to none, their responsiveness incredible and their sales professionals such as James are extraordinary. In fact, we received a thank you phone call that afternoon from James and a follow up thank you e-mail the next morning thanking us for our purchase! And by the way, we love our "new" 2011 BMW 328i!

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