Best Buy

Category:	Electronics Store
Address:	217 Independence Blvd, Virginia Beach, VA 23462, USA
Phone:	+1 757-493-9232
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

MakisPyrgiotis

LESS THAN ZERO This location has to be the absolute WORST OF ALL, as it pertains to service. The GEEK squad is fundamentally INEPT or they are liars simply trying to avoid having to deal with you. My first experience was a bit over 2 years ago, as I went there to get a top of the line PC they recommended ASUS with 16 GB RAM. I said Ill take it. Well sir you have to buy it with the 8GIGS and then take it over to the GEEK squad. I told the kid here, put it on my card and get me the largest screen you can get for it and Ill pick it up when ready. Long story short, not even his mgr could help. While visiting NY, a friend asked me to go to a BEST BUY, as they needed a printer. So as I went along for the ride. While my friend was looking at printers an associate asked if he could help. I said no, but he insisted. so I asked him exactly what I asked at the VB location, a 16 GB RAM PC. he said no problem, could I sell you a monitor with it? He sent me to the cashier line and by the time my turn came up I had the PC and (2) 27" monitors. Needles to say I was ecstatic at the service. Im back in VB and 8 months later the PC was not working. I take it over to the VB best buy and this obese, unlettered young man at the GEEK squad desk is giving me a song and dance. Being in a hurry, I bought an ASUS lap top and left the store as I was getting aggravated and I needed to do some work. I finally went back to the store today around 4 oclock pm and waited about a half hour at the GEEK desk for help. the young lady was pleasant but advised me that they couldnt help me. She advised me that I had to call and buy a RESTORE DISK from ASUS come back with it and they would install a new hard disk for me. ASUS claims that they do not provide restore disks but I could get one from BB. Well, I am going to fix this PC. but it will not be at this location, as I have absolutely no confidence in the riff raff that works there. I will get it repaired in New York, but I can assure you that I am not stepping foot in this rathole again. I dont know if I will ever purchase anything from BB ever again. Definitely NOT AT THIS LOCATION EVER AGAIN!!! And if my experience is similar in NY, I WILL MAKE IT MY MISSION, EVERY CHANCE I GET, TO DISCOURAGE PEOPLE FROM DOING ANY BUSINESS WITH BEST BUY EVER AGAIN AS WELL AS ASUS.

Jamar Hicks

I went to the mobile center in this Bestbuy with issues with my Galaxy Note 3. I purchased the Geek Squad Protection plan for my phone. I brought in my receipt when i purchased the phone and protection plan along with everything that came witht the phone. I explained to mobile center representative that my phone was cutting and off and I would have to take the battery out and put it back in for it to cut back on. He proceeds to say that because it was doing it when he looked at the phone there was nothing he could do about it. He asks could the Samsung representative diagnosis the issue for me and I told him that she could. The Samsung rep was unable to diagnosis the issue due to the phone cutting off on her as well. She then goes to mobile center pre that was helping me and told him that my phone needed to be swapped. The rep then says that he would have to send me to the Geek Squad to have them look take a look at my phone. He made a mistake but sending me to the wrong line to see a Geek Squad Member and when I finally got assisted the rep my phone was doing the same thing as it did to the Samsung rep. The Geek Squad rep then tells me that I would have to pay my deductiable because I am having issues with my phone. I told him that I havent even had the phone 30 days and had the receipt to show him. He looked at the receipt and said that I was an Elite Plus member and they should swap the phone out. The Geek Squad rep then takes me back to the mobile center to helped with swapping my device. The rep that was helping me before finally got back to helping me and swapping my device out for. I went to Bestbuy when they opened at 11AM and left at 1:15 PM. I live 5 minutes from this location and I will not be returning to this location. The customer service is horrible and probably the worst Ive ever experienced before.

Annice McCall

My delivery today from your company was the worst experience I have ever experience. I received two different delivery times to start with: email stated 7:30am - 9:30am and phone message reported to me 8:30am. The delivery men arrived early which ended up being okay, but I was not prepared for a 7:30am arrival. Then they delivered the dishwasher without removing materials, unboxing or inspection, which best buy delivery states is done, and left the home. They took my old dishwasher out to the curb and it was not hauled away as stated in the best buy delivery service. This all would have been fine if it were not for my experience when I went to unbox the dishwasher. Not only was it difficult to cut the box, but I was unable to remove the product from the wooden pallet upon which it is placed. I then preceeded to attempted to call customer service 5 times. I was hung up on twice and received a busy signal three time. After that I called the Virginia Beach store whom had left me the message and was placed on long holds multiple times. I received no apology and instead of listening to me at first they tried to tell me I didnt purchase installation until I read them their own delivery policy. I was informed that a delivery man would come remove my pallet the next afternoon. I received no apology for this unprofessional service whatsoever. I will not be ordering any appliances from your store again, nor may I ever be making any purchases. Your delivery and phone customer service is lackluster and leaves much to be desired and your staff proved today unprofessional, unknowledgeable and lacking of any semblance of customer services skills.I hope in the future you can live to the name "BEST BUY" and improve services for your customer before you go the route of Circuit City.

Angelica Olivier

I purchased a Chromebook 1 month and 1 day ago from this Best Buy. For the past day and a half I noticed the screen beginning to go bad. You could see lines running through the display. I thought I would bring it in for an exchange. I spoke with the representative at the customer service counter. He told me to wait for a member of the GeekSquad to see me. I had to clarify that they were going to repair it instead of exchange the item. He then proceeded to tell me that BB had to repair the item because it was past the 15 day return/exchange policy. Would have been nice if he had initially said something to that effect because on the receipt, it only says that some items are subject to that rule...but it doesnt specify which. He also said that it looked like a monitor issue and that theyd be able to replace the screen. So he says to have a seat around the corner where other people are waiting. The GeekSquad area is so disorganized, people cant figure out whos next or where to go. Theres no one saying approximately how long the wait was. I actually proceeded to ask how long the wait was after wasting my time sitting there for 30 minutes. The GeekSquad member said that after everyone who was in line was serviced. I then said that I was the next one up, and he said in a tone with an attitude that they would be with me as soon as they could. We spend a good amount of money each year at Best Buy...the least we should get in return is good customer service. Or, better yet, take back your faulty merchandise!!! No reason why anyone should have to wait in line for something theyre probably going to have to ship out and repair anyways or keep for a few weeks.