Bill Ray Nissan

Reviews 3

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Nicole L

I bought my son a used 2007 Mini Cooper from Bill Ray Nissan on Feb. 15,2015. We brought the car and got home around 8PM at night and parked it. My son was so in love that night with that car and couldnt wait til morning to drive it. He literally sat in the car for hours as its his first car. The next morning about 730 AM, we start the car and drive down the street (1/2 mile at the most) to have the break light come on, check engine light go on and the car started smelling like a burning smell plus it started running like we were in a truck with mudd tires on it. We immediately brought it home and called the salesman at Bill Ray Nissan. He said go ahead and bring it in and they mechanics could take a look at it. We brought it in within a hour of that call and were told they replaced the coils as they went out. The break light however would not shut off so they said they would need to take it to Fields BMW to have them look at it because since they are a Nissan dealer that their computers were different and not compatable. Needless to say we got the car back two days later and we thought all was good and we bought a decent used car for our son...WAKEUP CALL!!!! FIRST OFF.. We questioned the stearing in the car even from the test drive, my brother test drove it and said the same thing about the stearing and all the sales guy kept telling us was it had a sports suspension and havent you seen the Italian Job Movie. Thats why it felt the way it did and we just werent use to it and that its a GREAT car...Blah, Blah, Blah, he would buy this for his kid and the works. I took his word as we have never owned a Mini Cooper and why would he tell me it was looked over and it was in good working order, not to mention he knew DAMN well this car was for our BRAND NEW DRIVER OF A 16 YEARS OLD!!! Well my exhusband insisted he wanted to have it checked over. We had it looked at by a dealer we knew that would be honest as my exhusbands girl friend works there. (So NO WAY are they lying about it) they put the car on the lift to look at it as we thought maybe its an alignment but to find out, NOPE, its the RACK and PINON!! The mechanics said there is no way Bills Ray Nissan did not know this. Every car that comes on trade at their dealership goes on the racks to be looked over. The mechanic said this should have been sent to auction on a RED light and not sold on the lot! They said they do not have the ability to fix it because BMW would have to. I called BMW and MINI and they quoted me $2600.00, Also the mechanic said the car is a DEATHTRAP and my son or anyone should NOT drive this car with it being like this. If my son hit a bump at a speed of 45MPH or more the car would have tail spinned and possibly flipped! We called Bill Ray Nissan to find out who dropped the ball on this and would they would have told us what a great little car this was. We asked if they would be willing to get us in another car and take this one back on trade since. We havent even put 300 miles on this damn car since we bought it!! With the dealer fee from BILL RAY NISSAN, Im out $7800.00 and a car thats a POS!! I will post my story all over the internet because they should stand by the cars they sell and in my heart I know they did us wrong, thats why the finance manager said over and over to me, you realize that this is a used car and SOLD as it. The finance guy had me write it down that I was assuming the car as is and assumed all financial responsibilities. All they saw was another sale for the month!! This is something to expect from a buy here pay here not a big CORPORATE dealership!! SHAME ON YOU BILL RAY NISSAN!! Im sure you can figure out who you sold this car too...Signed, Natalie

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Dileep Koneru

This review is specifically for the service department & their manager with 40 years of experience. I do understand that there are lots of hard working and honest people in their department but I still have to write this to let the other customers know what I faced at their service department and what you may face in the future. I dropped off my car for an oil change and they recommended rear brake pads. I said yes. I got a call 15 minutes before closing the shop saying that there is an issue with the brakes. When I went there, they said they were not able to bleed the brakes and they suspect something gone bad with either master cylinder or ABS system. It was Saturday and since my wife needed to drive the car to Tampa on Monday, I took the car and went away. While driving, I noticed the brake pedal was spongy and was almost touching the floor. I didnt want my wife to drive it so I came back to their dealership on Monday and told them the issue. Their manager with 40 years of experience stopped by. As expected, he started giving out all sorts of stupid examples and started convincing me that it is not their fault. Few of his examples were : If their department is fixing something in the front of the car and rear wipers go off, it is not their fault (Dont know how he could relate this one with brake & brake fluid) AND the next one was awesome. If he takes his laptop for fixing the screen and the shop messes with the hard disk, he would just buy a new laptop without even worrying for this one. Wow. Finally he was soooo generous to give me a discount of $200 from the $1800 quote they gave me to get the ABS system fixed. I walked away because I was certain it was just air stuck in the system and It doesnt have to be replaced just for getting the air out. I went to Tuffys in Sanford, FL and they fixed the issue in half hour for $50. Now my brakes are perfectly normal. One thing is for sure Mr.40 years of experience. Its pretty common sense that if you cant install/fix something, at the least, return the thing in its original form. Mistakes do happen and If I was in your place, I would do EVERYTHING to get this sorted out. And one more thing. Had this repair costed me anything more than $300, you would have seen me in the small claims court. I always take my car to the dealership because even though they charge premium price for the repair, I expect them to know in and out of the brand. This has been such a horrible experience with this dealership. I would NOT recommend this to anyone. If you prefer a dealership, you can safely skip this to avoid any hassle later.

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Adam Lindquist-Wys

I researched online several days in my free time looking at the features and pricing of the new 2013 Altima SL’s. I looked at the inventory in local dealers within 75 miles of my home in Ormond Beach to see what was available and get an idea on cost. After committing to buying a new car, I went to AAA and requested quotes on model, trim package and colors. Joey King at Bill Ray Nissan was the only one to email me a quote on the exact car I was looking for that beat my expectations as well as AAA’s estimated price for what I was looking for. Neither of the other two dealerships that AAA sent my wish list to even bothered to quote me a price in their emails. One of the other dealership – which happens to be much closer to home - didn’t even have the trim package with a suitable color combination as I asked for. The sales representative from that dealership – the same dealership where I had purchase the 2007 Altima SL that I was trading in – turned me off from them entirely by asking if leather was a must even though that was exactly what I had requested in the first place. Apparently he doesn’t have kids to have or understand that when someone asks for something specifically, chances are they actually want it. I had asked all three dealerships to contact me as well only through email still my cell phone rang several times a day from the other two dealerships. Joey was the only one who respected my wishes that he contact me through email. Joey sent me the stock number of the specific car he was quoting me on so I could look at it on their website. We set a date for me to come over and look at the car. It was exactly what the website showed. The amount they offered me to trade in my 2007 Altima was within the range he had estimated it would be. Joey did everything he said he could do. He was straight up honest from the beginning and continued that practice through the entire transaction. He treated me fairly and professionally – all without the high pressure sales tactics and other typical trickery. He even made sure to keep my 9 year old occupied by letting him use his iPad so I could have breathing room. I would definitely contact Joey again if I was in the market for a new car. I didn’t read these dealership reviews online prior to buying my car from Joey. The experiences other people had with other sales representatives wasn’t the one I encountered. I haven’t been to the service department yet but will be quite curious to see how that goes after reading the other reviews.