AutoNation Chevrolet Airport

Reviews 4

KE

Kev Family

Addendum: Since the incident 3 weeks ago, David Vega and Ian Mckinsey have went above and beyond to make sure my experience with their service department is much better. I really appreciate that, so I wanted to update my original review and let people know that my issues were resolved and the service has gotten much better for me. Original Review: The service department was below poor but that was the lowest score they had. Made an appointment early on Sunday to have my car serviced, I explained to the lady I had the FMMP (the free service package I BOUGHT with my car that comes from Chevrolet). She told me to just bring in my FMMP info and the service will be covered. Sunday morning came, I parked my car in the service bay and asked if that is where I should leave it for service, the man who greeted me (which I later found out was the manager of the Service department) responded with "I am the only one here, what do you want?" I explained to the man I made an appointment to get service done since my FMMP emailed me and just said i need to come in for service, but did not say what. The manager got my paper work (which had the wrong model of car on it) and proceeded to ask me what service had been done on the car. I told him I bought the car used, so I was unsure. He then responded with "Oh, well let me call the dealer you bought the car from" (which was New Smyrna Chevy which was an amazing experience) "and talk to them." I was unsure of why he was calling but I said ok and waited. He made a few phone calls then came back and said they were not open til 11, so I had to pay for the services (of which were still undetermined). I told him that no one told me on the phone I had to come in to Courtesy Chevrolet when New Symrna Chevy was open so they could call about my FMMP. The manager of service then replied with "Well I cant just give you a free oil change." Since I was already having issues, and he seemed very unprofessional and rude, I asked him who the manager was and if I could talk to them. He then replied with "I am the manager, youre talking to him." So when I asked who was above him he gave me a quick name and said "but he is not here." So I asked the man for a phone number that I could call. He pointed to a sign then started to walk away from me. I then said "Excuse me, can you show a little customer service and at least write it down for me?" He then scribbled the name David Vega and walked away. I wish I would have caught the managers name, but I was so shocked at the rude and unprofessional manner of this man that I never caught it. Of course, the dealership does not have any names posted on its website, and with good reason. Im sure they get enough complaints that they dont want people to know who they are. But if you go on New Smyrna Chevys website, they have pictures and names of all the staff. I have left a message for Mr. Vega, I will update with his response.

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DA

dana florida

Why Chevrolet: My previous car was a Malibu, a very reliable vehicle for the past 18 years. And undoubtedly, she will continue to run well for many more years. However, with all the latest auto technologies (i.e. linked to smart phone, computing architectures, energy saving, AND …car location - - very helpful especially in a big parking lot!! Woo hoo!!), I then felt compelled to trade her in for a hi-tech sedan. And it was such an easy decision to go for another Malibu (2017). Moreover, given that Ms. Mary Barra, first female CEO of a major global automaker, is currently at the helm of operations making it even more inspiring to buy a GM car!! Why Reviews Matter: My husband and I relied heavily on local customers’ reviews when we were searching for a trustworthy Chevy dealership in the area. And since AutoNation Chevy Airport has the highest (4.7/5 as of today 08-24-2017) and very reliable (574 Reviews) ratings, we drove over an hour to get there!! …. And below is our three cents’ worth (two cents adjusted for inflation). Experience: Our sales person is the charming Signor Marcus who would say funny things with a total straight face. Super knowledgeable in auto specs and latest technologies (hybrid, electric, …convenience/technology package , …driver confidence/passengers common sense package:))), one would wonder if he is the actual engineer behind the car’s design. ……And during the entire process, we did not encounter any pressure,…. pinching, ….squeezing, nor any arm-twisting …into closing the deal. ….(Ouchhh!!) Appreciation: We greatly appreciate Shay, the General Manager. We initially bought a car that did not come with a specific option we wanted. Big Salute to “General Shay” for stepping in and personally working with us in finding the best solution. Future car: Based on my past auto history, I shall be buying another Malibu in the next 18 years. So, General Shay, see you in 2035!!

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SC

Scott Nourse

In searching for a clean, low mileage Yukon Denali, I came across a nice-looking 2013 here. Coming from St. Augustine, I asked many questions about the vehicles condition before setting up a time to see it. While I was told about "a small wrinkle" in the drivers seat, the very noticeable dents and scratches were omitted from their response; not to mention nearly a dozen drill holes in the dash, and 6 large drill holes in the floor of the back seat! When asked about these obvious imperfections, the saleswoman told me she didnt see the dents or scratches. Meanwhile, the used car manager is the real shady character here. He acts like we are crazy when asking why the carpet in the back seat doesnt look right. He then suggests maybe the owner had a table between the second row captains chairs... mind you, this is a trade-in vehicle. When they leave my wife and I to continue our inspection of the car, we come across paperwork showing that their service department had removed aftermarket wiring, electronics, and a "safe" from this vehicle upon trade-in. Turns out this was a cops car, and had installed all sorts of unusual items for a personal car, including a gun safe! Yes, thats what was bolted to the back seat floor. When confronted with this documentation, and asked about the safe, the manager claims he forgot! He forgot this car had a gun safe bolted to the floor when he was telling some story about how some people like to install a console or table between the seats. Im absolutely floored that this place has a 4.7 rating. Its one thing to have a uniquely bad experience, but when the used car manager is a sleazy, dishonest huckster, I have to imagine he lies whenever it suits him. Run from this place, its a total joke!

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KE

Kelly S

I made an appointment over a week in advance. I arrive to the appointment and go inside. This is my first visit to this dealership as I just moved to the area. One person is initially helping me, but then tells me Im "assigned" to someone else. I go to the new person and she starts writing up a form while walking outside. She looks at my mileage and immediately tells me I need an alignment done. Excuse me? I have never been to this dealership before and she has nothing to see what my past service has been. Very shady. Then she wants me to sign this form by the 2 Xs she marked. One basically stated by signing I agreed I didnt request an estimate prior to service?!? Um, yes I do! Definitely read anything these people put in front of you! So now she seems a bit annoyed that I want to know the pricing upfront. She leaves my keys on the windshield as we go back inside (there is no one outside watching these cars waiting for service with the keys just lying there!). Once inside, I also ask how long the oil change will take. She doesnt answer that question and goes off for about 10 minutes looking into my pricing. She finally comes back and tells me there wouldnt be a charge for requesting a full synthetic oil change (vs a blended synthetic) because the dealership only uses full synthetic. I find this hard to believe that a dealership is only putting full synthetic in all cars. I ask about the wait time again and I am finally told around 2 hours!?! What is the point in making an appointment. Too many red flags and just getting a weird vibe ending up with me walking away with no service completed. I found another local dealership that has a more reasonable 1 hour estimate for an oil change.

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