Jack Wilson Chevrolet

Reviews 3

MA

Mary Nicole Hargraves

UPDATE: Mehdi, the sales manager, reached out to me and tried to earn our business back and figure out exactly what had happened when we approached Jack Wilson to purchase our Cruze. I explained in great detail the circumstances that led us to Coggin. He was disappointed to hear that his team had failed to accommodate us or even attempt to sell us a diesel Cruze under MSRP (which, he promised he could have done for us without issue.)... He offered us free detailing on our new Cruze and gas station gift cards, which we declined. We ended up asking for rubberized floor mats, which he ordered for us and we installed. Theyre wonderful. I am pleased with this resolution but I am still hesitant to bring our car here for service when the time comes for an oil change, etc. We are still very far off from doing that and I will update my review again when the time comes. I wish we had consistently received this sort of attention to detail and care that we had from Mehdi and his department, and its unfortunate that it had to get to the point that it did. Hopefully this review and my previous review will bring light to the areas JW lacked and they will continue to improve their customer service. We are very grateful for our floor mats and the lengths Mehdi went to "make things right". At least upper management has their ducks in a row. I look forward to seeing further improvement. They gained back another star from us and hopefully will continue to do so. PREVIOUS REVIEW: Its unfortunate that I have to update my five star review to two. We did have a wonderful experience with this dealership back in November of 2015. Since then dealing with the service department, sales department, and the autobody.. I have changed my view on this place. While there are amazing employees here (Like Bruce from the Buick sales department to and Ryan at the service center. Outstanding people!) others are very rude or negligent. After our last service on our 2015 sonic due to parts on the exterior of the vehicle failing (under warranty), they fixed it for us.. but they gave us our car back FILLED with bondo dust and some sort of industrial foam pieces. Very unhappy with the quality of their work as well. The paint work there is very unprofessional. It seems like they rush here because they are busy and unfortunately when it comes to things like body work and paint you cannot rush the job or the outcome will be shoddy. Some team members of the service department (not Ryan) are very aggressive and rude. Ignoring customers standing in their little lobby area for long periods of time, never making eye contact when they finally acknowledge your presence. Which leads me to my next issue. We came in asking for a brand new 2017 Chevy Cruze TD. The salesman said they didnt exist. (They just didnt have any on the lot}.. He also didnt know anything about the vehicles Chevy sells. He didnt know cruzes came in diesel or 9 speed automatic and tried to argue these facts with us until we showed him the car we were talking about off of Chevys website. He was also surprised that they came in manual transmissions because "you cant even get a corvette in manual" (which is so untrue that its just silly to even say. They have manual corvettes on their lot!). Ridiculous. Coggin had one on the lot listed for 22k. The salesman said he could order one for nearly 29k (MSRP with delivery charge) but couldnt negotiate any lower of a number than the MSRP. So we ended up driving to Coggin and buying that same exact car we built for 18k after negotiations. We have decided we will no longer use Jack Wilson for sales and autobody. Its really a pity that they lost our business because we started off on such a great note and then they fell flat. We really wanted to buy our new car from them and stay with them but they made it impossible to do. We love Chevy and we now love our Cruze, but we probably wont be getting it serviced at Jack Wilson.

KA

Kate Schooley

I wrote this email on May 1st and sent it to the General Manger’s email. I waited 15 days before I posted this email, hoping I would receive a letter of apology or any response at all. Well I didn’t and I am very disappointed with this dealership. May 1st, Friday afternoon, I came in and talked to Eddie at the Jack Wilson Buick GMC dealer used car lot. We did not need financing, we talked and we made a deal and because it was so late in the evening he put the truck in the back of the dealer and told me to come in on Monday to buy the truck because he would not be working on Saturday. He asked me to clean and detail my trade, which I did, almost 3-4 hours. I am a teacher and took the day off from work and when a teacher takes a day off it takes time to plan for the day. My son and I arrive at the dealer at 11:45 a.m. only to be told the truck has been sold as some salesman is shoving a iPad in my face telling me we have another truck. I asked to speak with Eddie but was told he was in a meeting across the street at the Jack Wilson Chevrolet. I drove over to talk with him. I had to wait over an hour to talk to him after asking many times to speak with him. I was told he was in a meeting with the owner. He should have been excused to come and talk to me. In fact, maybe the owner should have spoken with me. I was told by Eddie that Terry another salesmen’s from the GMC dealer took the keys from Eddie’s desk on Saturday and sold the truck. I have a real had time believing him. The truck was parked in the back and the keys are in Eddies desk. No one is going to take the keys out of his desk without first calling him, considering he is the manager. The truck was in the front of the sales lot for the past week. I explained to Eddie I live in this town and think it’s important that we buy in our town and support our locals and I thought that your dealership would be one that values honesty and integrity, however, that is not what I encounter today. I am very upset and disappointed with your dealership and how it is run! What every person fears from going to buy a car, I felt from this dealership, complete and total disappointment!

WI

William Swift

we brought my wifes traverse in because the ac was blowing hot. I knew it need to be refilled, but instant sure if there was a leak. so, I figured let them take a look. well they told us they would call Monday. well we hear nothing. Tuesday was the 4th, so I didnt expect a call. well Wednesday we give a call in the morning to see what is going on. my wife is told that her advisor is busy and he would call he back. she told them ahe was on her way to work and she cant talk once she gets there. the receptionist was very rude and basically told her oh well. we inform them that we are coming to get the car and the receptionist gives her a smug "well, fine then." not 2 minutes later my phone rings. since we are in the car together it is quite funny to us. it is the service advisor. he advises me that it will be about 2k to fix because there is a leak here and here and here and the labor and yadda yadda. ( I was a mechanic for 12 years and a service advisor for Audi for a short time. so I know how this goes.) i inform him we are picking the car up. I filled the ac myself after paying a $150 for diagnostics. looky here 3 weeks later, no leak and the ac blowing nice and cold. i know ac stuff can be tricky and hard to diagnose without the proper equipment, which is why I went there to have them find the leak in the first place, and dealer labor is not cheap. but why quote me 2k for a job that is 200 in parts and maybe a day of labor and not even be respectful while doing it. because it was July in fl and they thought we would just pay like many ppl do. avoid their service dept. the advisor just saw dollar signs since they are commission based pay and the more the customer pays the more he makes. ( one of the reasons why i left service advising. it lead to predatory repair quotes.)