Toyota of Hopkinsville

Category:	Toyota Dealer
Address:	4395 Fort Campbell Blvd, Hopkinsville, KY 42240, USA
Phone:	+1 270-886-9099
Site:	toyotaofhopkinsville.com
Rating:	4.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 26

Reviews 11

Marlene Vang

BE ADVISED: I recently and I mean as of 22 SEPT 2014, went to get my Hyundai Veloster Turbo appraised to see about a trade in for a truck. While there I found that the staff did very little to accommodate my family while we were waiting. To top it all off, they said that the "manager" was going to take my car for a test drive. As I watched him back up my car from its parking space, I noticed him waive over someone to ride in the passenger seat. I was VERY UPSET by this. Not only did I not authorize an additional person to ride in my car for a test drive, when I talked to the sales representative, He didnt know what was going on either. When the manager came back, I was upset so I told him to stop the car and get out of my car. He asked me whats wrong and I told him why I was upset. He started to get angry and yell back at me saying that it was normal procedures. When I told him to get out of my face he continued to get back into my face screaming and cursing back at me about how he was right to do what he did. Another Manager had to come and intervene because of the other "managers" professionalism. I was trying to get my kids into the car but they were so scared that they wouldnt move. Finally I was able to get my kids into my car and the last thing that said manager said was " Get off my lot! I dont care about your F@ucking Hyundai! You POS!" Yea real professional from Hyundais top quality managers... Go here if you want to treated horribly.

Toni Tyler

I was ready to buy a car and had a price in mind and was prepared to negotiate and haggle with the salesman. I was told to see Joshua Mann and he would make sure I was treated with respect and was a good person to work with. I was very apprehensive since I had a few bad experiences with car salesmen. To make a long story short, Josh was very professional and pleasant to work with, he did not pressure me and I decided to buy a 2014 Malibu at a price that was acceptable . Jovan the finance manager and I haggled a little bit (which I enjoyed), he got me the price and the financing. I was in and out in less than 2 hours. Josh had the car detailed, gassed up and delivered to my front door in less than an hour. What a great buying experience. If I ever need to buy a car again I will definitely buy from Toyota of Hopkinsville and recommend Josh. Thanks Josh and Jovan I really appreciate the treatment I received. Toni T.

Scott Carmack

Was a nice place and quick service but after recalls and warranty work they tried to pressure sale me into buying unneeded services and repairs. They also left parts off my vehicle and damaged my vehicle and denied they damaged it and refused to fix it. I am now stuck paying (someone else) to fix the damaged they caused doing recall and warranty work which should have cost me nothing along with the sub-standard work they did do to the vehicle. Complaining to management got me an offer for them to fix is at a reduce (10% reduction) labor cost. If you break something you should fix it not give a discounted repair. I dont trust their service department and because of the response I got from the store management I wont be doing business of any kind with them. I would suggest you go elsewhere for Toyota sales and service.

Elie Aoun

I recently purchased a truck from Toyota of Hopksinville. Before doing that I did about 5 months of research and when the week came to purchase, many dealerships in the area would not even put in the effort to find me the exact truck I wanted. I walked into Toyota of Hopkinsiville and Joe Hardy spent a good bit of time finding me the exact truck I wanted with all the features I requested. After doing that, we agreed on the price that I had asked for. He didnt try to sell me stuff I didnt need either. The truck was at the dealership less than 24 hours waiting for me to pick it up. Joe Hardy explained all the new features and took the time to make sure I got everything I wanted. This was my first brand new truck purchase and Im glad I went to Toyota Of Hopkinsiville. If you go, make sure you ask for Joe Hardy.

David Beaudry

Service department is great, but before you purchase a vehicle from here, you must get everything promised in writing from the sales department. I made that mistake. I was told that I would receive a free wash and tank of fuel during my 5k mile services up to 20k. This did not happen, as I was told by the sales manager, because I did not get it in writing. Not only did I grossly overpay for a vehicle, but was not given what I was promised to soften the blow of the small fortune paid for a standard truck.

lswrence thabet

wonderful service sales and attitude I was Joe Heitz costumer for years and years and after Wyatt Johnson took over i went there once and done . i started to go to Toyota of hopkinsville and Bingo they are awsome service sales and parts all are nice professional and prices are fair my truck get done while im waiting no days or weeks of waiting . bought 2014 camry last year and just bought 2015 Avalon this week thanks guys I will back again and again and again Lawrence

Gregory Habeck

We were out of town and needed emergency service on a Saturday afternoon. Just happened to be near Hopkinsville Toyota. Our car got towed there. Knowing we were from out of town and it was a weekend, they called in a tech on their off day, stayed after closing until the job was done and treated us like gold. We expected a huge bill. The price was very fair. Have never experienced this superior level of personal care and service from a dealership. THANK YOU.

thomas reik

Excellent customer service by our sales rep, Paige York. From the time we viewed your website until we bought our vehicle, she stayed in touch with us. She went above and beyond to make sure we were 100% satisfied. We believe she is an amazing asset to your dealership. Ryan was also termendously helpful in locating the exact vehicle we wanted.

Poul S

Very friendly, honest, and respectful treatment from everybody involved. Erica did a great job getting the right people engaged where necessary to close the deal and prepare for the car pickup. A deep scratch on the driver side door was repaired very professionally to our full satisfaction.

Erica Henderson

We have recently purchased 2 new cars from Toyota of Hopkinsville. The people there are amazing. There is no pressure to buy, and they will do whatever it takes to get you in a car. This place is what car buying SHOULD be like! Dont waste your time going anywhere else.

Jacob Hockstedler

The first guy a spoke with was very friendly however I went to someone else and they tried to get me to sign for a truck that I hadnt even seen yet. They would NOT negotiate price, only monthly payments which Im not an idiot. I would not recommend anyone there