Lynnes Subaru

Reviews 4

JJ

JJ Janich

Unprofessional might be a bit harsh, how about – not very good. A few weeks ago on a Tuesday, I saw a 08 qx56 pop up for $8995. It had 120+k miles and was listed about 7k below market value, so I ran a history report and it showed 2 accidents but minor. I emailed the dealer and instantly got a reply and a call. The internet sales manager was professional and confirmed the listed price of 8995 and quickly referred me to sales manager named Pamela. She was very nice, but didn’t know much about the car since it was a new trade-in, she offered to take a few pics since they were not available online, but I never received them. After reviewing the car, she emailed me & and left me a vm, confirmed the price of 8995 and said the car looked really good. No visible issues. In her email, she said, if I wanted to hold the car, I should call and put a deposit down. The car was going to be reviewed by a mechanic, and they would disclose any issues found in the review. I called back, but missed Pam but spoke with another rep, who again, confirmed the price of 8995 and he took my 500 deposit. 2 days later, I talked to pam again, and she said the car was still in the mechanics review and she would hear something by EOD on Friday, the car was also getting new tires. I emailed Friday, no reply. I emailed Sat, no reply. I emailed and called on Monday, no reply. At this point, I’m thinking the price was a mistake and the dealer didn’t know what to do. I called and was given the GMs vm, I left a message. No reply. Wed, no reply. Finally on TH, I’m able to get a hold of Pamela, who tells me there was a mistake in the price, I’m transferred to the GM. Who was apologetic and said a person was fired over the mistake. But they can’t honor the price, there was no bill of sale, just a refundable deposit was taken. I was ticked more at the time I wasted, I finally said, ok, what else can you do for me. He offered to take 1000 off the new listed price of 18999. He transferred me back to Pam, who took down other cars I’m interested in and the price point, but she hasn’t got back to me, even though they’ve have a couple cars from my list. To summarize, they never confirmed receipt of the pictures that were taken. Nobody got back to me in a week? Just unacceptable. Because of this waste of time, I missed out my number 2 choice.

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JO

John Loconsolo

I read all of the reviews before I walked into the dealership and I was very hesitant to say the least, my wife also bought her first Subaru here in 2003 and did not have the greatest experience, but they had the exact version and color Subaru Outback I was looking for in stock according to their website so I gave them a shot. Let me say that I am glad that I did. The salesman that greeted me was Otto and he was as professional as them come. He was welcoming, personable and attentive to what I was looking for. I test drove the vehicle, and I loved it. It was everything I hoped it would be. After the test drive, Otto was not pushy, he answered all of my questions regarding financing rates or the car. What shocked me most was that I did not even have to negotiate the dealership down. I had a set price in mind based on research I did online and Otto and Lynnes beat that price without me even opening my mouth once about it. Once price was agreed upon both Otto and the finance manager Evana worked with me on the finance rate and length of time to suit my monthly payment amount needs. While we were waiting for my insurance company to send over the required documents, Otto took me out to the car and went over all the details. I remarked to both Otto and Evana, that this was the most pleasant car buying experience I have had, and I used to lease my cars so I have been to quite a few dealerships over the years. If I had any issues, it was that I hoped to get more for my trade it, but in the end, who doesnt? I obviously cannot remark on any of the other sales people in the dealership, but if you end up with Otto, who has been in the car sales business for over 30 years, he will take good care of you. I will say the same for Evana who was also very helpful and not pushy in any way. So I would just say to any potential customer who might be turned off by the reviews of Lynnes, give them a shot. I am very glad I did.

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HE

Herberth O Azurdia

WORST EXPERIENCE EVER. Unworthy of even a 1 star rating, however, for purposes of making this public the rating must be given. Lynnes Subaru of Bloomfield really has to analyze their sales force and ensure that their methods be ETHICAL. The sales associate who assisted us, Pamela, did everything she could to provide pricing on a vehicle we were interested in. What she failed to mention was the fact that she had actually pre-filled the figures on a contract of which she claimed was simply a formality to hold the vehicle until our next visit. To make matters worse, a tall gentleman claiming to be a "Sales Manager" attempted to resolve the discord. He became aggressive, condescending, and disrespectful especially when he attempted to hold us from leaving and waved his pen in my mother-in laws face claiming he was not a magician and didnt own a magic wand, he had a pen. Regretfully, we agreed to wait and see if he could come to an agreeable figure. 15 minutes past and he would not show his face, we were told by the associate that there was no deal and we could leave. Disappointed with the outcome, we approached his office and asked why he had kept us the whole time. We told him he could not treat customers in that fashion, he was disrespectful and extremely condescending with our business. To make matters worse, he became aggressive and at one point almost became physical until we asked him not to place his hands on us and left. As we were pulling out, he stepped outside the dealership to see us leave and gave us a salute. We did not understand the nature of this salute, however, became offended because we think it may have been an act of white supremacy. Potential customers, BEWARE.

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DA

Danny Rodriguez

Last week, I was looking on True Car for my wife. I came across the 2017 WRX so I checked it out. Christine called me AND I ASKED her why them if I drive past 5 Subaru dealerships. I loved the reasons so I took the 45 minute ride to test drive. I got Pamela to help me out but they were checking out my buying options with me even seeing the car. I also mentioned I came to test drive it four times. So then she gets the finance manager involved and WOW. I run a retail store that generates three millions dollars a year. This guy made me feel I shouldnt even been there, telling I need to put $12,000 down and if I was putting no money down. I would of been paying $700 a month. They didnt even have my social to even determine these kind of numbers. Again, Im not in the market for a car but Christine was so nice and full of information that I couldnt resist giving her my business not today but the future. I driven Honda Accords for 12 years, this is what I get for not being loyal to what I know. They even lost my business for my wife since she was in the market. My final question to the finance manager was so I cant test drive it and he didnt answer. How funny I got a email from Pamela 20 minutes after I walk with a recap of the car and to reach out for anything so I did ask for the managers name and its been 5 hours and no answer. I reached out to Chrsitine and explained the experience I had and she was very understanding and willing to help. If I was able to at least see the car, I could of came up with a down payment but I had to jump through hoops of fire for it. Hope this review helps and furthers your customer review as its at 3.6. Thank you for time and wasted mine

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