Clackamas River Towing and Auto Salvage parts 8-5 M-F

Category:	Towing Service
Address:	29850 SE Eagle Creek Rd, Estacada, OR 97023, USA
Phone:	+1 503-630-6287
Site:	clackamasrivertowingandautosalvage.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 11

Reviews 18

Zac Brown

I had gotten my car high centered on a drain pipe when I pulled off the road. No damage to the vehicle, and the vehicle was drivable. I hiked the approximate three miles to Timothy Lake so I could get cell reception. I called them and told them I was stuck approximately three miles west of Timothy lake and would be waiting at the Timothy Lake Dam. Timothy Lake Dam is on the southwest side of the lake. I got a phone call from the driver, Kyle, and he told me he was in Rhododendron about 30 minutes away. I was confused at this because their shop is located in Estacada. I was curious why this route to Timothy lake was chosen. The tow vehicle arrived about 25 minutes after he called. Kyle was great! He picked me up and drove me to where my vehicle was stuck. He spent a few minutes looking over the vehicle, how the vehicle was stuck, and gave me a description of how he was going to remove my vehicle from the drain which I found reasonable. He spent about 5 minutes getting the vehicle in position, hooking up the winch cable, and pulling my vehicle off the drain. I was overjoyed! Thanks Kyle, youre a beast! It took longer to fill out the paperwork than to winch my car off the drain. He said I was being billed by the mile which explains why they chose to drive the longest way around the north side of Timothy lake, around the east side, down to the south side, and over to the southwest area. You can google directions for yourself from their shop to where I was located. Its about 45 miles on highway 224, or 65 miles taking highway 26. Highway 224 was newly paved less than a month ago, and the road to Timothy Lake is only closed during the winter or during construction; neither of those situations existed on 7/13/2017. So safety is not an excuse. I did call after I was safe and told them I was ok and that I was very happy with how the driver took care of the work. I also asked if the price could be reduced since the route taken was not the most direct. The dispatcher said they would talk to the owner. The dispatcher called me back on 7/14/17 and refunded me $75 of the $356 original fee. They agreed that it was not the most direct route. A business that actually considers its customers is a business that will get repeat customers. Thanks for seeing my side, Clackamas River Towing. Kyle gets 5 stars as well.

Missy Padilla Runyon

We just got towed from halfway up the mountain on the Sunday night of Memorial wknd. When I asked for a ballpark amount Amanda did so, then broke down the costs so we knew why. It took the operator about an hour to reach us, his name was Jason, and he was fast, adept, friendly and professional. No one LIKES to have to be towed, and I appreciated Amandas calm demeanor while taking my information. It wasnt cheap, but it wasnt robbery either. Given that it was after hours AND a holiday I felt the cost was fair. Their professionalism throughout the experience really helped smooth the situation. Thank you!

Lynn Ruark

On Sept 17 our car broke down on US 26 at Government Camp at about 12:30 am. DJ got out of bed in Portland to answer the call. When jumpstarting the car didnt work, he pursued the problem and discovered that a wire connecting the ignition to the starter had become disconnected. He reconnected it in a short time---under less than ideal conditions---and got us on our way in good shape. The fact that he was an ASE-certified mechanic and not just trained in jumpstarting and/or towing vehicles was the key to his being able to resolve our problem. Thank you, DJ....

Tony A

Mike and a fellow co worker responded to my AAA towing call. My lower ball joint had stripped and popped out causing my car to be stuck in the middle of the road. After a little they were there and extremely careful and precise when it came to safely towing my car home. They took there time and relized their truck wasnt safe for my lowered car so they called in another truck. All 3 guys from clackamas river towing were friendly and the best crew ive ever had the pleasure of towing my car. Hands down respect for them. Thanks guys

Debbie Ammons

Another tow company is taking advantage of people stuck in this snow storm and wanted us to pay $500 out of pocket (besides what our roadside assistance pays) so I called Clackamas Towing..3AM the lady answers and is sooo kind and understanding. We are in a ditch 2 ft off the road in the cold. She said no problem and its going to only cost $150.Its nice to that a company in our community doesnt take advantage of their neighbors! I highly recommend this company.

amber hempen

Best tow experience! I was going thew my verizon phone road side assistance and i was told that it was going to be 70 min and before i was off the phone with verizon, clackamas river towing was on the other line tell me it would be less then 30 mins.. they showed up in 20 min. Best customer service, friendly and would recommend to everyone!

Hawg Dawg

Well, shoot. As much as Nolan was good about checking on parts and touching base with me via telephone, I cant get through to them via telephone for some reason. And, I certainly cant get through to them via email because there isnt one available at their website. So ????? Doh.

Wally Walker

My pickup broke down in parking lot at Timberline Ski area. Justin was very helpful and knowledgeable. He crawled under truck in bitter cold and strong winds to disable the transmission and even diagnosed the problem! Fast, friendly service. Very helpful.

Patrick

I called Don Wilhite (owner) these guys went out of their way to help, then gave me a great deal on the tow. I would recommend you them before calling AAA or anyone else. GREAT CUSTOMER SERVICE!!!

Harrison Olk

Hands down the most professional, timely, and friendly tow company around. Helped me in a pinch. Would recommend to anyone and everyone in need for tow service.

Danielle Dumont

Got stuck with truck engine trouble on a major holiday. Mike responded and provided excellent service. Friendly, professional and courteous. Thanks!

Bri Muellenbach

My car needed to be towed and Kyle was absolutely awesome! He didnt even mind that if was cold and windy! Super professional thank you so much!

TravisM545

if you want to deal with the most unprofessional and rude tow service deal with these idiots THE WORST TOW YARD EVER!!!!! BEWARE

Harold Olaf Cecil

Waiting more than an hour for AAA roadside assistance is ridiculous. I would never use this company if I have a choice.

Erin O

They towed my van out of a field rescued me for my wedding. Thank you so much. Fast and professional

Link Hyrule

Parts are only Monday-Friday