Best Buy

Category:	Electronics Store
Address:	2109 Matthews Township Pkwy, Matthews, NC 28105, USA
Phone:	+1 704-845-3439
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 6

A Private User

I wanted to inform all of you here to beware of Geek Squad and Best Buy from my experience in the last two days they are more into selling computers than fixing!! I was made to bring my computer there by Time Warner due to an error that one of their techs caused in my computer my windows would not load up properly although I could operate normally in Safe Mode with networking! Upon arriving at Geek Squad yesterday afternoon I was told that they could not load the Windows it keeps giving them an error message and that my processor is more than likely BAD! Keep in mind all this happened after formatting my hard drive when I asked did they try and operate in Safe Mode with Networking they stated NO! Although when I dropped my computer off I operated in Safe Mode with Networking at the Geek Squad counter just perfectly fine for 2-3 hours deleting files etc.. So just a warning to you all out there I came home so upset that I had lost an 18 month old computer and sat down behind it installed my Windows disc clicked Repair and WAA-LAH!! I fixed the computer myself in 5 min!!!!!! When it took geeks 2 days to tell me that my processor was bad and I needed to ship it to Toshiba Goes to show you that Geeks is not all that it is cracked up to be!!! Feel free to contact me with any computer issues or questions that you may have I am a Stay at Home Mom that would love to help others out to be prevented from this happening to any of you out there!!! I can come to you or you can bring to me!! And I will not rip you off!!!!

Misty Aguilar

Called at 5:55 to ask if Phone was available was on hold for 14 min guy on phone tells me he spoke to rep on phone and they have multiple meaning more than one in stock because they cant tell me exactly they how many they have so I went ahead and ordered 2 online to pick up in an hour I get there they tell me they only have 1, I Tell them they told me they had multiple the rep says "yes I spoke to the same guy he must not have explained it" she calls in the back and said they should have 2 left. Women in back checked says there is only the one I ordered. I spent about 45 min in the store they checked another best buy the one in Blakeney they had 4 in stock Matthews did not even give me a bag to put my phone in didnt even bother asking and the rep went and helped another person and put me with someone who didnt even know how to do online orders. I go to Blakeney they tell me that Matthews shouldve have told me to change the pick up location before 8pm because it kicks it for the next day to be picked up for online orders. Like how do you not tell someone that you work there! But Blakeney did everything they could and got the ticket to come through that same night. The whole "I cant tell you how many we have" is STUPID just tell me Im paying about $1400 for 2 phones I couldve gone to Blakeney where they know what they are doing. Never going back To Matthews again rather drive extra mile and go to Blakeney. Wish I could give them no star.

Sam B

Wish I could give it a quarter star!! Never Again ---Workers dont care about customers or their issues----even if the customer is dealing with Best Buy coporate! They smirk and make snide comments about their customers when they leave in front of other customers! Personnel have NO PRODUCT KNOWLEDGE AND CALL THE CUSTOMER STUPID!!! Really Im wrong.....let me (the stupid customer) show you what you dont know.....all the info that your saying Best Buy dosent carry is sitting in the first isle the Fridge right on the corner and look it has a tag.......oh wait......now you carry it.......GO FIGURE!!! Also you walk around 20 minutes and if you need help......no one to be found. Nope you have to go stand at the geeksquad/customer service desk in order to be helped then after waiting 30 minutes they make you wait longer to "find" someone to assist you This is the WORST best buy experience I have ever had! And its funny because I am a very frequent shopper and this is the only one I have ever had any issues with at all!!!! Management needs to take care of these major issues and have a serious sit down with their staff! I will say this the the Greeter Guy/Security, he was so sweet he is the only good thing going for this store.......

Ashley Harvey

I will never shop at this Best Buy again. I bought a $25 screen protector for my iPhone 6 on Friday afternoon. When I went to put the screen protector on I opened the box and everything was there EXCEPT the screen protector. I immediately called the store to let them know that they sold an empty box and he said I could come back in and return it. I then explained to him that I would be going out of town the next morning (hence the reason I wanted to get a screen protector for my brand new phone). He said I had 14 days to bring it back. Not wanting to leave town without my new phone being protected I went to Verizon as soon as they opened Saturday morning and bought one from them. (They have their screen protectors behind the counter) Now (the Monday after this incident) I just went in to this Best Buy and instead of apologizing for my inconvenience they automatically treated me like a criminal. I am sure this is not the first time a Best Buy customer has bought something with their hard earned money only to get home and realize they actually paid for an empty box. This Best Buy obviously needs to keep a look out for the actual criminals who come in and take the product out of the box and leave the box for someone else to buy.

jennifer bolet

William Wright in Geek Squad has helped me more than three times with understanding, fixing, and checking my newer HP computer (I had only Macs before). Ive been helped (by appt) from another man once that was very dry and asked an old question about my computer (I told him I was unsure about) & then said that my answer was impossible - as if trying to catch me in a lie about something of minimal importance. William listens, tries not to assume, & asks confirming questions about the problem at hand. I want to affirm how incredibly grateful I am for his patience & wanting to get down to the true issue (instead of assuming the issue & I have to come back again to fix it later!!) - even asking me to wait a little for him to ask co-workers if theyve seen that problem before. I could describe more specifics if asked. This mans character & work ethic should be commended &used throughout geek squad. Just want to say thanks to him, and give him a great review!! *thumb up*

dilshod031182

I had the worst experience in my life as a customer in this store today. I bought an unlocked Samsung phone last week. I wanted to return the phone within 14 day return period, since I bought the same model phone through Verizon. When I approached the customer service representative, without asking who I was, or without asking for my receipt, he flatly said that they would not take the phone back. I asked for a reason and asked him to look at my receipt. He refused to see my receipts. He was very rude. I asked for his manager. When the manager arrived I asked him to expalin why I was being treated like that. Without explaining why they treat loyal customers unfairly and rudely, he asked me to leave the store. Worst customer service ever. I was in shock. I am an elite member and I have been very loyal custoomer since 2006 with high credit limit. After this mistreatment, I will close my account and take my business somewhere else. Amazon or next door Costco!