Category: | Electronics Store |
Address: | 10600 Centrum Pkwy, Pineville, NC 28134, USA |
Phone: | +1 704-543-4575 |
Site: | stores.bestbuy.com |
Rating: | 3.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
TI
Timothy Young
Just awful. Ive been in there 3 times in the past week, once with my wife to purchase a camera charger, another to price match, and most recently to just test if the past 2 times were flukes. The first time, my wife and I went around the store to numerous departments while there were very, very few other customers in the store, none of which were receiving help. Not a single employee came to ask if we needed assistance in the span of 15 minutes we were there, so we went to Geek Squad. They told us to head back to computer for a micro-USB charger. Went back to computers, they told us to go to mobile or "If we were looking for that charger, why not try cameras?" in a snide tone. Funny, since in the camera section they dont HAVE chargers. We wound up in mobile, where there were a few chargers, a few of which we thought would fit, but still no service. We gladly went online and purchased from a different company. The second time, I went in to purchase a tablet and was even going to get the Black Tie protection and sign up for a credit card. Having worked for Best Buy before, these are two HUGE selling points for the company and to help them reach their goals. I went from TVs (just checking prices to see on a near-future purchase) to appliances (hand held vacuum is another thing we need) to video games, to computers. Not a single person asked to help. I checked the prices and qualities of the tablets in the department. Having a few questions, I asked one of the men standing doing nothing if he could help. He had no knowledge of the product, and told me he would be back to help. He never came back. I bought 2 games and disgustedly left. At least the gentleman at the front checking me out was polite and helpful (albeit a Jets fan, but I hope that is enough for a person who works there to know who I am talking about as he did a great job). Not an hour ago I decided to see if this was a fluke as I am off today from my job and am purchasing a tablet this Friday for my wife. I was kindly greeted at the door (bonus points for her doing her actual job) by the LP woman, went to the computer section where 3 "blue shirts" were standing with a 3rd party rep. I had a notebook with me to write down different specs on products. I got the information I needed, and had a few other questions, so when I went back to talk to them, they dispersed. Unbelievably bad customer service. When I worked for this company 2 years ago in Pittsburgh, this was unacceptable. However low the company has slid in hiring employees who actually want to earn their paychecks is beyond me, or who hires these people. I will gladly take my business anywhere but this Best Buy. This particular branch of the company needs an overhaul of management and employees. Just awful. Edit note: Notice that the 5 star ratings specifically name people and are short or say nothing? Read the ACTUAL reviews, not reviews by current employees, as this was also a gimmick to raise ratings online.
WI
Will Kelly
Same day store pick-up within 45 minutes (unless it takes 3+ hours like my order today). I placed an order online which Best Buy gladly collected money for (visible charge on PayPal). I received an email stating if the item is in stock my order could be ready to pick-up in as a little as 45 minutes. 90 minutes later no confirmation. Upon calling the store I was notified the see my order but it cant be picked up. The item was in stock but hadnt processed. Whats the barrier to get that to happen? No one in the store could say. One employee did try to call their help desk. Another I spoke with lied and said they had no help desk. The apparent solution? Cancel my online order (leaving a pending charge until it drops off of course) and just buy the item in store. No-one could logically explain how thats easier than giving me the item I already, ya know, bought. The online support team seemed mildly more helpful. Supposedly sending out emails to push the order (though in store upon pickup I was told the online rep didnt actually do anything but rather just waited for the order to progress). Three hours later the order finally goes through. This wouldnt be all together bad if the website and emails sent by Best Buy dont trumpet a 45 turn around. Even the hold music breaks say how easy doing store pick-up should be. So why isnt it? And why give a turn around time well below the actual time. Getting a hold of higher up managers to ask this question is apparently difficult also. I asked to speak to a GM but they couldnt guarantee Id be able to. I was also told speaking with the district manager would be unlikely. Corporate contact? Definitely not. In short. This is why Amazon exists and why it will hopefully one day replace Best Buy completely. Immediacy is the only reason to go into brick and mortar like Best Buy. Store pick-up is an attempt to provide the immediacy of going into a store with the simplicity of online shopping. Bottom line. Best Buy does not deliver on its promise of this.
BR
Brandon Chase
My purchase was great, Thanks Christopher. It was the follow up afterwards that screwed everything up. I purchased and open box item. it was listed as EXCELLENT CERTIFIED. It has not power cord, so how was it plugged in. I was told they must have left it on the table and failed to pack it. They did give me a new AC cord. When i got ready to attach the base to my TV, it was missing the 8 screws needed. Called the store and they told me they did not have the screws and to return the TV, but they were going to charge me restocking fee, for something they have not provided. Wanted to talk to the manager, was put in hold, and of course a 9pm , the store closed and the call got disconnected. I called the 888-BEST BUY. and got got and associate who then got another associate when them was transferring me to the PARTS DEPT. They said I should not have to pay for parts that should have been in the box as it was EXCELLENT CERTIFIED. Of course the call was disconnected. of course i called back. Got hold of the part department directly, they had to call best buy to get approval to have the store pay for the order. I was transferred back to customer service, which i was told to go to the store to get the screws. Went to the store, they told me they do not have the screws. I asked if they could order them, they said no, because it was an open box item . I asked them to take the screws out of another box of the same model and they said no, because that would then be an open box with hardware, which is my issue. I asked if I could buy a new unopened box for the sale price of the date that I purchase my TV, but was told no, because it is no longer on sale. My price would have been more than what I paid for the open box. All I wanted was 8 screws, or the sales price of the TV on the day I purchase, which the manager could have done, but failed too. As a result, NO CONTINUING REVENUE FOR BEST BUY.