The Pet Stop Pet Shop

Category:	Pet Store
Address:	5152 Route 9w, Newburgh, Newburgh, NY 12550, USA
Phone:	+1 845-562-5158
Site:	thepetstoppetshop.com
Rating:	3.9
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–6PM Closed

Location

Photos 33

Reviews 4

Astar

Ive been going to the Pet Stop since I was a little kid. My father used to own a lot of exotic pets (reptiles and frogs) and the Pet Stop was always like the reptile show, but always open. However, the shop has changed hands since then and for the most part the staff is clueless. Im a big rat fan, so about a year and a half ago I went in to purchase a rat, as my current one was alone in her cage and rats need a cagemate to stay happy. The first problem with the rats there is that they keep entire litters of rats in these little shoebox-sized tupperwares, and judging by the amount of feces in the bedding I would say they might have changed them once a week. The amount of rats in those boxes should have been cleaned up after once a day at least. I already knew this, but Im the type who wants to help rescue animals from poor conditions rather than not giving the store my business in protest, so I picked out a beautiful himalayan girl. She was rather skinny, had fur stained with her own feces and was being kept in a tupperware with a large male, likely her brother. She was of an age where she easily could have been pregnant already, but fortunately for me she never had any pinkies after she came home. Second-guessing myself, I asked the employee assisting me to make sure she was female, which he blatantly had no idea how to do. He then grabbed her by her tail and pulled her out of the tupperware. Pulling a rats tail can cause spinal damage, and is one of the cruelest things you can do to them. I cant be sure because I never brought her to a vet to find out, but I believe she did have damage done to her tail because she had an awfully hard time climbing her entire life, which was probably caused by her tail malfunctioning. She was also partially blind, possibly due to inbreeding but I cant be sure. She was put in a cardboard box to be brought home, which was full of green diarrhea by the time we arrived. As she continued to live with me her physical health improved, but her entire life she was riddled with anxiety, and she never started to trust me until she was nearly a year old. She had a very strong bond with my other rat, and when I removed the other rat from the cage for free-range time she would freeze up and stay in the cage corner until I put her companion back. She couldnt have free-range time because she would hide behind things and both times I let her out I had to work at it for hours before I could find her and put her back. If she hadnt been traumatized, she would have been able to free-range normally, as she would have had no fear of people and come back for a treat. Finally, she died extremely young. She was less than a year old when she passed away. She seemed to be in perfect health and was finally beginning to warm up to being handled, but I believe the death of her cagemate may have caused her health to deteriorate. Her cagemate was much older and suffered from chronic respiratory issues, but was from a different pet store so I cant go into more detail. I have to say I dont know much about the other animals sold there, but the rats are kept in awful conditions, and I dont think its right to keep them this way even if theyre intended to be sold as reptile feed.

A Private User

My husband and I bought a puppy from the Pet Stop in Newburgh, NY for our 4 year old son for Christmas... When we bought the dog, we were told the dog was in perfect health. My husband did all the paperwork and trusting what they were saying, didnt really read over it and signed it. On that contract there was nothing stating this puppy had an umbical hernia... it was written on a vet report that wasnt brought to his attention. As I was getting all the paperwork together to bring to our vet, I noticed this... From what my vet tells me, the puppy is ok, this just needs to be dealt with when the dog is neutered unless it reduces on its own... The dog also has earmites that has to be treated.... When I got home, I called The Pet Stop to talk to them about this and see what we could do (mind you I wasnt asking to return the dog, I wasnt so much concerned about the earmites, just wanted to know that they would help with the cost of this hernia being fixed if and when need be)and was told that my husband was a grown man, he should have read the contract, and that I could bring the dog back or they werent paying for the surgery. My response to that is your right, however, when we asked if the dog was in good health, YOUR EMPLOYEE shouldnt have responded with "He is healthy as a whistle", It should have been yes, but, he has a hernia, we will do whatever we can to help with this... All I am saying is that I have given this place a lot if business since December 2 between buying and starting a salt water aquarium and now the puppy, WHICH WE PAID TOP DOLLAR FOR... The conditions these dogs are kept in is almost inhumane, my poor puppys feet which are white, have a yellow tinge to them from walking in urine and feces... I have had him for a week and a 1/2 and have given him 4 baths already cause the smell is just horrendous... Just beware and VERY CAUTIOUS if buying a puppy from them... read over everything with a fine tooth comb... And immediately take the dog to the vet... before you or your children develop an attachment to it!

Corri T

I used to love this place, but ALOT has changed....ever heard of tattooed fish? Look it up, its not natural, its animal cruelty, and they sell them. I noticed them in a tank, not for sale, and thought "oh hey, maybe someone turned them in..." It was the only odity i noticed that day... A week later, they were for sale! The worst part was they were also selling "painted" fish, and multi-colored parrot fish (they do not come in blue and green...) If you look it up, there is tons of articles about how it is the big thing in Thailand, China, etc...and how only a percentage of the fish live through the process. It was just horrible to see that... Service was OK, Although I asked what species a fish was and he said Cichlid...I have two cichlid tanks, Mbuna Cichlid 55 gallon and a 125 Peacock/Hap Cichlids...So he had to go get another guy, who continued to guess. As for the tattoo/dyed/painted fish for sale alone, I will never shop there again...

A Private User

I just wrote a review pertaining to Fishtopia accross the river. I had checked there hours of operation on line becasue a friend had told me about the new fish store there. My boyfriends birthday was comming up so I wanted to buy him a few new corals and 3 new fish. I live on the Newburgh side of the river so i did not want to drive out there for no reason. I seen that they were open on Sundays so I went but when I had gotten there there was not a light on in the store. The OPEN sign was off..... I was so upset that I got out of the car and knocked on the door. NO ONE WAS THERE... I just wanted to say thanks to everyone at the Pet Stop for saving the day. I went straight there after this place and they had everything I was looking for and so I made a very large purchase and his birthday went Great!!! I would recommend The Pet Stop to anyone who needs anything for any pet they own. Thanx again guys...