Volvo Cars Annapolis

Reviews 3

MI

Michael Kalnasy

I took a long time narrowing down my recent vehicle purchase, 8 months in fact. I wasnt sure I wanted a Volvo but on my day of test drives I stopped in here and worked with Thom Lamm. Thom took me out on a test drive of the new XC90 and had more knowledge on the vehicle than one could hope to expect. He was patient, kind and most of all, he was not a high pressure salesman. You all know the type, the ones that make car buying painful. Thom was the exact opposite of the typical car salesman. I told him I was there to test drive and was not buying and he completely understood. He took more than enough time with me answering all my questions, even knowing the vehicle may not be the one I ended up with. When I went to leave, Steve Currie, the sales manager introduced himself and provided me a quote for the vehicle I test drove and said he just wanted to introduce himself and told me to let him know if I needed anything further. Absolutely no pressure. Over the coming months I kept in touch and brought my wife back to test drive the car. She was immediately sold. And of course she agreed that this was the place we wanted to buy from. It was the customer service and approach that Thom and Steve used that made us comfortable and happy to deal with them. As we got closer to buying Steve and Thom ran several deal scenarios for us. We changed our minds on the particular vehicle we wanted from them several times. We asked for tons of quotes and quite honestly they bent over backwards to accommodate. We were closing in on a deal and at the last minute we changed our purchase decision to another car which they happily obliged. They even threw in some add on options and swapped wheels based on my requests. We got an awesome sales price. On the day I came in Steve mentioned that they just came out with a $3000 trade in rebate the night before. I had no knowledge of this and Steve, being honest and up front gave me the rebate, in addition to the higher end of the blue book value for my trade in. It really was a nice cap on a great deal. Marva the finance manager was fantastic and got me the lowest possible rate and made the purchasing process easy and painless. This may sound long winded but I have dealt with several car dealerships and even went to other luxury car dealerships in the area. It was the customer service of Thom and Steve that made me a first time and hopefully a repeat customer at Annapolis Volvo. If you are considering one of their vehicles, please do yourself a favor and ask for either of them. They are a pleasure to deal with and just honest, good people. Thank you Thom and Steve! -Mike K.

TO

Tom Rizzo

I was looking for a used full-size Yukon/Suburban/Escalade and had been to numerous dealerships in the Annapolis & surrounding areas. After exhaustive research and numerous failed deals, I had remembered a Yukon for sale at Annapolis Volvos Used Car Center. I drove in late on a Saturday afternoon where someone was already test-driving a 2011 GMC Yukon XL Denali. I spoke with Miguel and left him my phone number. He called me within 5 minutes and told me the truck was still available if I was still interested, so I returned and took it for a test drive immmediately (with 2 others also interested in this same vehicle). Miguel put no pressure on me to buy right there, but the condition of the vehicle was excellent, and the price was THOUSANDS below anyone else! I dealt with Miguel and Curt who could not have been more attentive and respectful. I left a deposit that night and returned first thing Monday to finalize my purchase and they could not have been nicer and more helpful. My sales experience was exemplary, and a few minor issues that the truck had were promised to be fixed at no cost shortly after purchase. The service staff went well beyond any other service departments I have encountered, especially Khris Brenneman. Khris called me within a week to have me bring the truck by for him to confirm parts and an appointment was scheduled within a few days. The vehicle was cleaned and detailed as promised and most of the items were corrected; however, one warning light intermittently kept coming on. Khris handled my call immediately and had me bring it in a second time for this issue which was not fixed as quickly and ultimately required a GM dealer to diagnose. I was apprised of its status and was told to come get it on a Friday morning. Unfortunately, they discovered the issue was still unresolved and I was provided a courtesy loaner car for the weekend while the other dealer was stil diagnosing and correcting the problem. They could not have been more honest and apologetic about not having the problem fixed when promised even though it was at another dealer for service. All is now 100% perfect and I cannot recommend them enough! They have unbeatable prices, an attentive sales staff and a very thorough and experienced service department that isnt satisfied until everything is correct. I highly recommend them for a new or used vehicle!

LE

Leslie Cahill

Two words - Bobby Johnson. A little background to help explain. I do not like buying cars; going to the dentist and buying a car fall into the same category for me - a bit of anxiety mixed with a tinge of numbness and pain that I am expected to pay for. My previous experiences have involved the hard sell, the ‘up sell’, and even being ignored. As such, Ive taken a new approach and have called in the help of an experienced buyer, my husband, to help do the leg work. I ask him to go in and test drive the car(s) and screen the dealerships and salespeople. With a narrowed candidate list, I then meet with the top contenders. After a day of recon, my husband came home enthusiastic that he had found a car AND a salesperson that I would like. I was a bit skeptical but agreed to go and look at the car that evening and meet this ‘Bobby’ guy I would supposedly like. To my husband’s credit, he was right. I liked the car but more importantly, I really liked Bobby. He was the perfect blend of professional and approachable; he was extremely knowledgeable about the car and addressed my questions and concerns with patience and understanding. He stayed late to talk me through specifics about the car and options on financing. I was almost sold. We went home and discussed next steps and opted to come back the next day to make the purchase. We let Bobby know and he said he would be there when we came in the next evening. Driving to the dealership to the following evening to purchase car I received some tragic news. The car was no longer a priority. We called Bobby and let him know that we needed to put things on hold. He was thoughtful and shared condolences. We would be back in touch. We came back to buy the car and Bobby was there – on his day off. He greeted us with a warm handshake and had everything in order for us to ensure a seamless transaction. I’m not sure if we would have come back had it not been for Bobby. His approach isn’t that of a salesperson, it’s that of a trusted colleague. He has the right balance of professionalism and personable approach. He instills confidence through his product knowledge and respectful manner. I wanted a safe and practical car, what I got was a lot more – I really like my new car, but I think I might like Bobby more.