Jetson Appliance & Electronics Experts

Reviews 4

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Charles Goodman

We had a $2444.94 order delivered on 7-27-15 for a washer and dryer with a 5 year warranty. Delivery people called and said they were going to come in the afternoon when I was sched for 10:30 - 12:30 that day, I told them to come over now which they were angry about, it was raining so they asked if they could prep the machines in my garage I and agreed to and I let them, when they arrived they were very curt and rude and in a major rush. Their cabinet installer perso Chris was there earlier in the am to lift my laundry room cabinets so the new w&d would fit...Reason Im stating this is that he is a witness to the condition of my laundry room floor which is marble. The installers did not have a dolly when they arrived , one of them dragged the washer on the floor and not two of them to carry it over the threshold, I asked them not to scratch the marble, the one told me he was a pro at this and would not scratch the marble and proceeded to rest it on the threshold plate and drag it over the plate and cracked and broke the marble floor next to the threshold, and scratched another tile. I cleaned up their debris they left in my garage when they prepped the machines, I came back into the laundry room and was the broken marble and the loose threshold, the one installer accussed me of damaging my own floors and said " youre setting us up lady", they never leveled the machines the top was 2 " wider that the bottom of the machines when put together. Luckli the cabinet contracto thst woks for Jetson came back after the left and he leveled the two machines he went on the floor took of the drawer to the pedestal and he got the machine leveled out. the installers also left a rubber hose exposed and showing from the top of the machines and Chris fixed it for me. I called Jetsons spoke to Marty Hocking the MGR about what happened, he told ME to call the warehouse manager( which he should have handled, they pass all their mistakes back to the customer) Angelo the warehouse manager was rude, told him wht his guys said on the way out and he didnt believe me. I got back on the phone with Marty the store manager and told hime I am not dealing with the warehoure manager. Then I called and spoke to them that day about cancelling my warranty and there was a discrepancy on the invoice of 26.94 from the quote from Joshua to the invoice amount. I called accounting in Ft Pirrce to gayle, she was rude as well and said the credit will appear when they get good and ready sending thei paper work down to he and not any sooner. Thas funny the charged my Amex fast enough on the purchase. A few days later The 2nd in line dowmn from mr jetson called Jim Kemstilli, I sent him pics of the marble and the threshold needing repair he said they would come this Friday to do the repairs, today 7-30-15 he said he could get a marble guy over there to meet my demands... and it would be next week, meanwhile my home is for sale and a buyer came in the other day and saw green duck tape on the floor and threshold to keep us from ripping outr feet on the sharp edge of the broken marble. So today I explained to Jim I cant wait till next week, we are hopping over the floor to get to the garage and the prospects looking at the home are wonder why the floor is taped up.

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Robert Jorgensen

This is the first negative review Ive ever posted. All the following is what I emailed them on June 8th and here it is June 29th and I still havent heard from them, think twice before you buy here. Hello, we bought a refrigerator from you guys on 5/29/15 while on vacation in Vero Beach. It was delivered on the 30th, we put all of our food in it and the following morning we discovered it didnt work and had to throw out about 60.00 in groceries. I called and you werent able to deliver a new one on Sunday so we had to live out of a cooler and go shopping a second time. Then we had to wait until about 12:30 on Monday, when they put the new one in place I noticed the side that is open to full view had a few scratches and 2 dents. They offered to discount it 50.00 which I found insulting because the one we removed was in better shape. So they then had to deliver a 3rd one on Tuesday and this one worked and wasnt damaged. I left 3 messages at the Vero beach location for a manager to call me because I felt we were basically screwed out of the food, never mind waiting around on 3 different days while on an 8 day vacation. We still have not heard from anyone and I feel the store should compensate us in someway so its fair to all of us. Im also a business owner in New Jersey and New York and we are firm believers in supporting the smaller local stores, but in this case I feel like I made a mistake and should have gone to the big box stores. I know the it wasnt an expensive purchase but this was just for one of our rental units and I feel something should be done to correct this. Please feel free to contact me at any of the below numbers or via e-mail

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Hilary M

I have made many appliance and TV purchases over the years and always had a wonderful experience. The staff are alway very friendly and extremely knowledgable of all of the brands. A few months back I bought a new fridge. The delivery men were nice. They were on time and installed the fridge and cleaned up everything. Unfortunately about 8 months later the fridge stopped making ice. I called Jetsons and they set up a repair order. The repair man came out but the problem was with a permanent part and it was unable to be repaired. He said it would have to be replaced. He showed me what was broken and explained what and why it couldnt be repaired. I was still under warranty so he took pictures and said they would set up a claim with the manufacturer. They advised someone would contact me within 72 hours. Jetsons repair center called the next day and explained the process and how they submitted everything to the manufacturer for a replacement. Within a week the manufacturer called and advised they would replace the fridge at no charge. They said Jetsons would be I touch with me on ordering my new fridge. Jetsons called me and advised that they needed to order that model and would have it in a couple days. Once received they delivered, set up and cleaned up all in a timely manner. I was really impressed with the service. They did everything within the timeframe they said. It was very pleasant experience. Everyone I dealt with from the sales associates, repair and claims personnel and delivery men were all extremely helpful. I highly recommend Jetsons. Exceptional products, staff and service! I will gladly continue to buy from them.

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Louise Kiernan

Dont waste your time. We prefer to support our local small businesses instead of the usual big box stores and went to Jetsons for a new refrigerator and dishwasher. What a mistake! They told us the refrigerator wouldnt be in for a month, which we said was OK. We got 18 months interest free financing and was told we wouldnt have to start paying until after the appliances were received. It is over two months and we STILL dont have the refrigerator. No calls. No explanations. I tracked down the manager and he said he tracked down the truck and gave me a date the fridge would be in. The day before it was to arrive, I got another call saying it wouldnt be in until the following Friday. Well, its Friday and STILL no call from Jetsons and hence, no refrigerator. However, I did get the bill for both appliances. When I questioned why, since I was told we wouldnt get billed until after they arrived, I was told the "girl in the office" said it had to be that way to get the 18 months interest-free financing. Again, no one called to tell us anything. This will be the absolutely last time I set foot into Jetsons.

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