Best Buy

Reviews 5

MA

maged mofid

Hi ,I just installed my sound system at Best Buy with geek squad the one at "21035 Biscayne Blvd, Aventura, FL 33180" in last week,the installation is so horrible,my sound system is really good brands and experience cost me around 1k and the charge me around 450$ just for installation so I should expect something professional,then after they done they test the sound and the sound was so bad not good quality,because their installation was so poor,I went to other location for for Best Buy to see if something wrong,they told me the installation so bad and they told me how they did that,sound so bad and the wires showing from the back seat and the sound not clear at all as I expected,and my stuff are really good because I used have them in my old car and they couldnt fix that for me and they made too much problems to my new car so what should I can do !!!!!!!!!????? So when I asked the guys who installed my sound system from geek squad to fix that problem they did to my car,the couldnt and they been so rude with me!!!! And I couldnt do anything,so I went to other Best Buy location to see if my something wrong with my sound system,the guy fro geek squad in the other location found out the problem,and the problem it was from their poor installation and the guy tried to fix some,but it sounds like the whole sound system need to install again with professional way not with poor way,I own the sound system my sound system is about 1000$,soI paid 445$ just only for installation,that mean I should expect something professional,but everything is poor the sound so bad quality because they wire everything wrong ,this is not the sound I expected from 500$ speakers ,200$ processor or my 400$ amp how that bad quality sound came from?!!!,they scratched my door panels and they didnt put back right,and break my little coverpenal,there a lot of things is going on,I just bought this car and it my new car and see what happened Im really so mad!!!!!!Please help me with that problem!!

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DA

Daylene Aguero

They would get no stars if only. Their online ordering program is terrible. I made the biggest mistake of ordering from best buy on Thanksgiving day. I later decided to cancel the order and believe me not much later. I checked the e-mail for instructions on how to do so, and at website as instructed, the order doesnt appear. Its like I never placed an order at all. I waited, checked later, checked several times throughout the day, before going to bed, and nothing. I called customer service, explained the situation and two reps tell me they cant do anything, the order is ready to ship. I never received an alert that the order is in progress, I also added the text alert, got none of those. Im on day 3 of the order being placed. I call UPS once I finally get a tracking number in an attempt like they suggested to cancel the package. (Which I doubt because more than likely it may have to be Best Buy that has to cancel) UPS informs me that they do NOT have possession of the package. So for 3 days that the package is still in a best buy warehouse or what not. They cant make a phone call or any means of communication whether through pigeons or telegram, your rep cannot cancel an order? Im trying to make sense of all this because I just have to wait till the package arrives to refuse it. Take into consideration that I may not be home to refuse package and one of the carriers whether UPS or FEDEX tends to just leave the package at the proch and go on their merry way. At this current moment Im on hold on the phone waiting 30 minutes. Heres my complaint and to end, I WILL NEVER buy from best buy ever again. Worst service, worst experience ever. (Note: I left for a moment to get some water and proof read my entry at this moment its going on 35 minutes on hold) (Still on hold.....45 minutes)

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DA

David Dunmore

So completely based on everyones individual experience. My opinion comes from the perspective of someone who stops online for 99% of all my electronic needs. The last 1% being in emergency of needing something nite or today. Id have to agree with the section of reviewers that state that the majority of the staff are pretty inattentive. Actually the only reason I gave the review a 2 star was, there was one for associate that did approach me as I was playing with an I phone. He earned the store their second star. Taken in context, they were at one star for no help, so any help seemed note worthy. Secondly, strictly an assessment from the intended purpose of my visit, to buy a lightning cable for my iPad. 80% of the items were on mislabeled item hangers, so knowing the price for items was a guessing job. Add in no help from staff made for a frustrating experience. There was even an associate that was helping some one else, that walked in, helped their customer, then walked off without offering assistance. Ultimately, no help and an insane about of mislabeled (incorrectly hung items) earns as many thumbs down as myself and a group of friends could give. But apparently there are a few attentive associates in the store. But to be fair, I did go on a Saturday night at 745p. It wasnt crazy busy, but that was the experience I had. My recommendation, but online, its cheaper, more convenient, and a lot less hassle. Go to the store for the absolute necessities. Maybe at a different time, I guess you could try your luck. As long as you know what you need you should be fine.

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PA

Paulina V.

I had a horrible experience with best buy this year. I cancelled my membership. I went to the best buy located at Aventura, Florida to check some minor damages physical damages. Since I had a had been a paying member for three years, I figured it would not hurt to meet with geek squad. A young man by the name of ""Jamal" greeted me and I explained my issue. The lap top had minor scrapes and bruises after it fell but I was still concerned it had mal functioned. He told me the physical damage isnt covered but they can check technical issues. Before I went to best buy my lap top was able to open and close very well. The young man aggressively opened the lap top and I heard a "crack"near the hinges. I panicked but that was when I should of reported this issue. He took the laptop and when I came back to pick it up, it was dismembered. The hinges were completely destroyed and the manager told me that they cant be responsible for further damages. They gave me two options; (1) send it over to the service department for a quote to replace parts. (Thats a complete rip off, so I was not interested in that( 2) buy refurbished lap top. I have told several people to avoid best buy because their customer service is disgraceful.To think a person would bring a dismembered laptop to geek squad and have a"trained" personal accept it without any doubt? I brought that lap top in just fine. I caution customers who will continue to use Best buys services to document, photograph and video record everything. That was my mistake!

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MA

Maikel Baile

La peor esperiencia a que e tenido en un best buy son de lo peor fui a comprar un teléfono y no me permitieron pagar con una tarjeta de regalo porque no la tenía física conmigo la tenía en mi aplicación si no puedo pagar con tarjeta de regalo porque la venden no entiendo nada me trataron como un perro y llamo a un representante y le dió la razón al manager mala persona que tenía que pagar en crédito o débito no con tarjeta regalo porque me la vendieron entonces la peor tienda que e visitado espero no pasar por acá nunca en mi vida ni a esta ni a ninguna otra mejor Target

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