PetSmart

Reviews 5

MA

Mackenzie Wesson

PLEASE READ; for I do not want this to happen to your loved ones too::: I took my two French Bulldogs to stay at the "hotel" for a week and they came back violently shaking with urine and feces covering their bodies from head to toe. My younger bulldog had a swollen anal gland (most likely from sitting in his own filth for a week and not being able to go outside enough) which popped a day later and blood and pus have been tracked all throughout my house for the last two weeks. It was completely unacceptable the way they treated my precious babies. I dont think they were even giving them water often because my male Frenchie came home and started chugging water so vigorously that he got choked and vomited (this continued to happen for a week after we got home, every single time we gave them water). As if it couldnt have been worse, they called me while I was on vacation telling me my oldest Frenchie had got in a fight with another dog during playtime (which we paid extra for and told the staff that she sometimes gets a little aggressive so she needs to be watched). They told us she had bit another dog and the dog had to go to the Banfield hospital and the total bill ended up being $370 which we had to pay for. Now I understand if my dog did that, I should pay but we never saw the videos and she has never bit another dog and she is 7 years old. She is sometimes aggressive and very alpha female but as soon as she starts acting that way, we separate her or break up the argument. This obviously didnt happen because no one was watching the dogs (even though they say they watch them). The manager is some punk kid who basically laughed when I told him my story. I was in TEARS talking to him about how poorly my babies were treated and he said he couldnt do anything about it. TLDR (too long, didnt read): DONT LET YOUR PETS GET ABUSED AT THIS "HOTEL." It is a SCAM and they NEGLECT your pets. Manager is incompetent and a total joke and waste of time.

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Ron Zimmerman

Unfortunately , I have to leave a bad review for a store that we love. This review is solely centered on the pet grooming portion of their business. I dropped off our dog this morning for grooming. Not unusual of grooming to take a few hours. I was met with a smile from the staff and explained that it would be about 3 hours before she would be ready to go home. We talked about the grooming and I proceeded with my day. My wife was informed of the time it would take to complete the grooming. And they would call her once our dog was ready for pickup. My wife was out running errands and at the 3 hour mark with no phone call yet, decided to stop by to see if our dog was ready for pickup. After entering the salon, she witnessed something that put her into tears. There was our dog, leashed to a table leg, shaking , scared and trying to hide for comfort and couldnt. Employees walking by here every minute or so. None of them doing anything about the fact there was a young dog, completely scared and leashed to a table leg. No reach outs to give her a little comfort. Nothing, . My wife broke into tears as how they could treat an animal like that. Upon questioning, whats going on. The groomer Cassie, was rude to my wife forcing her to get management involved. Now, they because of the circumstances give the grooming to us for free. Which was nice for them to do. But for a young dog to be tied up like that and ignored, scared and cannot comfort herself by hiding, a free grooming does not make it ok. Hours later, my wife is telling me our dog is hiding and wont eat now. I have to now question what happened to our dog while she was there and we were not. She arrived tails wagging and trying to give staff member kisses. All I have to say is a this. We will not be returning for grooming services at this location or any pets smart location. Love the store otherwise.

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A Private User

We put our cocker spaniel in the Petsmart Hotel in Woodinville, WA two weekends ago. We thought the place looked okay, just a safe place for our dog to stay while we went away for the weekend. We paid $27 per day, plus an extra $15 per day so they would actually interact with our dog. Personally, I think having to pay extra just so they will take your dog out of the cage once a day to play with it for 10 minutes is a scam, but whatever. So, $42 per day x 3 days.... over $120 for a weekend of boarding for the dog. I love my dog, so Im okay paying that What Im NOT okay with, is that one week after staying with them our dog came down with a raging case of kennel cough. Our dog has been boarded many times before, and NEVER had kennel cough. He just got the vaccine for it a month before hand. The vet explained to us that kennel cough takes 7-10 days to incubate in the dog, and one week after they are exposed, they show the symptoms. and even vaccines cant prevent all forms of it. So, our dog came home with a souvigner from the Petsmart Pet Hotel... Kennel Cough! Since he had it on the weekend, we had to take him to the emergancy vet and spend over $100 for the visit and meds. I called up Petsmart to tell them about it, and this was my answer. "what do you want us to do about it?" UMMM..... How about CLEAN the cages between dogs??? How about reimburisng me the $100 Im out because you didnt do your job (to keep my dog safe and healthy)? We will never take our dog back to the pet hotel again. Beware of this place!!!

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Jennifer Evans

Huge shout out the Petsmart in Woodinville. We bought our hamster there just over a week ago. After her untimely passing, they were super sweet with helping my son to find a very tame and sweet girl. He got to hold her and pet her beforehand. They treated him like he was the most important person in the store and he appreciated it so very much - and I do, too. This, alone, was enough to please me as a custome. They even took it one step further. We were picking out a new cage (so that we could keep this hamster separate from the other hamsters littermate at home) and our way back to the check out when they stopped us. They asked the store manager if they could give us one complimentary that they had overstock of complimentary. We just needed to buy the water bottle, bowl, and a wheel. So sweet! Businesses and their employees which show such compassion and kindness during what was a really rough day for my son will always have my respect, my business, and whatever power my word of mouth can provide. It may not have cost them much, but it sure meant a lot to us. Good people really are still out there.

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Maggie Drazil

I am so disappointed! We have shopped at PetSmart (Woodinville) for many years but no longer! I stopped at the store in Woodinville two weeks ago to look at what they had for large dog beds. Being very familiar with the store, I went to the pet bed section and found the extra large beds. The sign said these beds were on sale for $39.99. I picked one of the two beds in the bin to the checkout counter and was told it was $72.18. I explained to the checkout girl that the price at the bin was $39.99. She said she could not do anything (did not offer to go look at the bin). I asked for the manager. She also did not offer to go with me to look at the price at the bin. I explained to both of them that it is illegal to mismark the bins. And the manager and the checkout lady both laughed at me! This was the final straw. After years of spending much at this store we will no longer be shopping here. Such disrespect for the shoppers. How dare they?

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