Sharrett Buick GMC

Reviews 7

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Elizabeth Routzahn

I had my Buick Enclave in there because the passenger mirror would not go back out after having them folded in while at work. We took it in to Sharrett to see if it was covered under warranty for one, of course it wasnt. I still to this day so NOT know what is covered under our warranty when so far all of the electrical stuff we had it in the shop for, were not covered. We were even told at the time of purchasing the car, that the warranty helps with the electrical problems (if covered on the warranty). Again, what is covered??? Second, they told my husband that it would be $600.00 to get the mirror fixed as we would have to buy the whole mirror not just the mirror. Plus, we would have to have the mirror painted as well to match the car. Nope, not paying $600.00 for that. After getting in the car and seeing greasy, dirty shoe marks on my floor, looked over and saw they put the mirror back to where it should have been originally. So, how did it get back to normal of it was to cost $600.00?? We get home, my husband quickly pulls up the mirror on Google and does fast research to find out that all had happened was, it was bumped by someone or something. It ended up being past the "flexible" point where you can just bounce it back. It took him two minutes to figure this our and take care of it himself. Now the mirror works better than ever before. Soooooo, did it really cost $600.00 to fix it?! Well, you can answer that just based off of what I have written. We literally had ZERO problems when Chris was the Manager at Sharrett. Now, nothing but problems and people that just want your money. While I am at it, why was my floor crazy greasy and dirty? There should have been a mat down like every other time my car has been there!!!!!! Yep, I thought I would make this a public post instead of voicing my thoughts that day to management. Very disappointed and will not use Sharrett when I dont have too.

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Doug McClure

We had scheduled our 2008 GMC Yukon for service in order to check an engine light, fix an arm rest, look at a severed wire on our DVD system and to get an oil change. We had purchased an extended warranty a year and a half ago when we purchased the vehicle from Sharrett. The appointment was scheduled on a Tuesday but the dealership couldnt get us in until Thursday. When we did get the vehicle in on Thursday we were informed later in the day by Ryan Barker, the service consultant, that there was some major work that needed to be done. In all about $5000 worth of work. I felt OK until he told me that we had gone over our maximum mileage that was allowed in the warranty by just 20 miles. My heart sank. I had lost my job a few months earlier and had still found no employment. I remember thinking, what are we going to do. However, without missing a beat, Ryan said he was going to work for us and try and get the warranty company to fix the mechanical issues at the very least. All said and done, Ryan and his service manager, Jeff Braitman, were successful in getting the warranty company to cover ALL of the repairs, even the arm rest and DVD player. To elevate even more stress for us, Ryan even got us a nice loner to use for the entire week while they had our car. Ryan and his boss went above and beyond for us when they certainly did not have to. There hard work was an amazing blessing to us. I would recommend this dealership to anyone who has lost trust in the the car dealership or dealership repair sector. These guys are a class act and should be commended! God bless them, Doug

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Judith Cheezum

I own a Mazda CX7. I received a recall letter pertaining to passenger side airbags. I called the dealership and after speaking with a service manager I scheduled an appointment to handle the recall. When I arrived for my appointment I was told the recall could not be handled at this time. So why in the world would they have scheduled the appointment. I had to jump through hoops as did the parents of the children I care for to be able to get to the appointment. Since I do carry other peoples children in my vehicle, safety is a priority. I was certainly inconvenienced as were my customers. I do not like to treat my customers this way and I would think this dealership would feel the same. The purpose of my service appointment was made clear to the gentleman I spoke with so I dont understand this miscommunication. This is not acceptable and I am very disappointed with this dealership.

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Nathan Carmona

I spent days search dealership after dealership looking for the right truck with the right deal. After visiting Chevy, Dodge, Ford i remembered about GMC. Arriving to Sharrett i looked around and spotted a BEAUTIFUL red sierra and spoke with ADAM about my situation and what i need in order to move into a new truck. After driving the Sierra my wife and i fell in love and wanted to be a payment we felt was worth the price. Adam (Sales) & Gareth (Manager) worked quickly with no hassle you normal expect when attempting to purchase a car. Needless to say my family is enjoying the new truck and we will recommend Sharrett GMC, ADAM and GARETH to anyone who is looking!

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Dylan Beddow

Overall a great group of people to deal with. They worked on trade in value of my car better than any dealership around. They acted like they wanted my business, not like other dealerships that offered 5k less. I didnt have to haggle for 8 hours either. Ive been in to many dealerships and this was the quickest Ive been in and out honestly. Only problem and reason for the 4 stars. It took them a while to fix a gash in my passenger mirror. They did it the first time and were sloppy and you could tell. They fixed it for me and gave me a free set of bed lights for my inconvenience. If you need a vehicle, this is one of the best local dealers around.

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C W

Without a doubt, the best car buying experience Ive ever had! They are prepared, knowledgeable, HONEST, and all about customer service. The whole entire staff is like this too, from the receptionist to the finance dept. They had the car ready for us to test drive, they had all of the paperwork ready in a timely manner and the whole process was a breeze. No pressure, no attitudes, just really great people who go above and beyond. Thanks to Wanda, Preston, and everyone in between! Keep up the great work!

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Laci Egolf

We purchased from Preston and it was an awesome experience! There was no pressure, he answered all the questions we had, we went the first time only to loo,k but we knew that we wouldnt get a better deal or be treated better anywhere else so we bought an awesome truck! We even said we were going to another dealer to look at a truck and Preston was not bothered because he was confindent in what he was selling! (We never went to that other dealer, we knew they wouldnt beat the deal we were getn)

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