Century Dodge Chrysler Jeep Ram

Reviews 5

JO

Josh B

2013. Keep in mind, both Joe and Scott are still employed with Century Jeep and you can see their faces on the Century Jeep website. My first experience buying a new vehicle with salesman Joe was good. He was low pressure and from what I could tell, honest. I wanted my payments after a trade-in to be $250 or less for the 13 Jeep Patriot I was purchasing. I needed an affordable SUV type vehicle for moving around my disabled childs equipment. Joe did the math and it would be right around $250. The next day I came in to close with the finance director, Scott. Scott gave me an uneasy, sneaky, greasy car salesman feel. He went over optional extended warranties and I denied all of them. I explicitly said that I did not want an extended warranty and for several reasons. He wrote up the papers and all of a sudden my monthly payment was up to $296. I asked why it wasnt $250 like I agreed upon with Joe. Scott told me that Joes number was just an estimate and I, being a 23 year old first time car buyer, was gullible to not look at the fine print before signing. The numbers did NOT add up and to this day I have the paperwork and they still dont add up. I went home after purchasing and reviewed with my parents and lo and behold, I had purchased an extended warranty. After initially being angry, I was somewhat relieved that I would have coverage beyond the manufacturers warranty. Then I started to have issues. On the 2nd oil change I noticed that I had almost no coolant in my jeep. I took it in and they pressure checked it and found no issues. So how was I losing coolant? A year ago I started noticing inches deep POOLS of water on my rear driver side floor after rainfall. I called the service department and asked if I could get a rental as Im having a warranty covered issue. The door and window linings are constantly falling off. I was told no rental until they determine its an issue with the vehicle that I didnt cause. Then they also wouldnt be able to look at my vehicle right away. So how am I supposed to get around? I have a full time Monday through Friday job and a 2 year old. On top of that, the service manager was exceedingly rude and unhelpful. To this day I still have an issue with water coming into my vehicle. I will not be purchasing another vehicle from Century Jeep.

---

ST

Steve DeNovi

I had an absolute horrible experience with their service department. After giving them an extensive explanation on what was wrong with my car (stuttering on the highway) they somehow decided to fix an issue with a ball joint that was apparently locking up my drive train during turns, an issue I had never noticed and never told them about. Since they said the ball joint was bad, they refused a refund as it fixed an issue, even if it wasnt the one I had brought it in for, even though I heard them over the phone guaranteed me that it was a fix for the issue I had stated. I brought the car back after having the same stutter reoccur 13 times on my drive to work, and 9 times on the way back. They kept my car for over a week, never called me once with an update, and when I finally called, they said they did not have a single occurrence of the issue I stated and could not find anything wrong, but would keep testing. I picked the car up to take it elsewhere, as I do not trust them with any aspect of my vehicle, and will just take the $700 hit for the ball joint so I can make sure I get the proper service elsewhere. And also, after apparently zero occurrences of this stutter happening over a course of their week test driving, it happened 7 times on my way back from picking it up. I am absolutely disgusted by their business practices and knowledge.

---

ND

ndmartin1s

After seeing an ad posted on AutoTrader for a 2006 Dodge Ram, priced at $13,977, I emailed Century Dodge Chrysler Jeep and asked if they had pictures of the truck, since there were none listed. I received an email back from Steve Duvaleus, offering for me to text or call him. I texted Steve, asking when I could come look at the truck. Steve said that the truck is being detailed, and that it would not be available until after being cleaned up, and looked over mechanically. In this same message, he adds "once we see what it needs, then we will offer it for sale and put a price on it." I replied that the price was listed online at $13,977. I was then told, "that could wind up being the correct price, but it could go up." Eventually he starts telling me all the reasons the price is going to go up. Sounds like a big scam to me... offer one price online, get the customer to call/come in, then jack up the price! It would surprise me if you Google "sleazy used car salesman" and their name doesnt come up first. I even called a manager, Brian Mock, who confirmed that the price would in fact go up, and that he knows the truck is currently listed for a lower amount, and then, when confronted, went on to say that this is all completely ethical. Whatever you do, stay away form Century Dodge!

---

AL

Alyssa James

Everything about this dealership was great, while purchasing the jeep in August of 2014. Then a little while later we started having some major problems with the transmission. While in that process the service department guys, that I spoke with, were unpleasant. They had the jeep for about two weeks. Not once did they call and tell us what was wrong with it or how long we would be without it. Everytime we called to speak with them about it, it was almost like we were bothering them by calling. Which doesnt make sense since they kept saying our jeep would be done on a certain day and never got done. Just seems like everytime I go in there Im not welcomed. The sales guy we had was great but the front desk service guys were not. I just suggest they maybe build better coustmer relationships and have some better, more organized, service. We have always bought from behlmann so we do have high expectations when buying and servicing our cars because behlmann has always treated us so well. Which is now where the jeep gets serviced. No longer here at century where we purchased it.

---

BA

Bart Meep

Despite the glowing reviews, I would not recommend this dealership.They install very cheap Zone lifts on their jeeps which ride very poorly , so,if,you do buy, Id recommend getting a lift from elsewhere. The running boards they choose are also the cheapest possible. So, if,you do buy from this place, Id recommend keeping your jeeps stock and taking it elsewhere. We met the owner and he was very nice. But he has some,other relatives working here that are extremely rude. One was rude to my wife and she came home really upset. I called the manager and he apologized, to his credit. But, taking away the rudeness of,the family that runs this dealership, they accessorize their vehicles as cheaply as,possible.. so, if,you do buy from them, take it elsewhere to add running boards and so on. I normally root for local businesses but in this case, wed never return, nor buy any vehicles from this place. To,date, my mom, brother, and cousin have all avoided this,place and bought Wranglers and a Dodge Ram from other dealerships in the area. Not kidding. Rudeness will get you nowhere.

---

---