Canyon Bicycles - Millcreek

Category:	Bicycle Store
Address:	3969 Wasatch Blvd, Salt Lake City, UT 84124, USA
Phone:	+1 801-278-1500
Site:	canyonbicycles.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 65

Reviews 6

sean Murnin

Listened, and then sold me a bike I wanted to buy, my decision with Mikes suberb knowledge of what is available . Comfort, fast, commute quickly and still get a workout with in my budget. Bike fit was a bucket list to avoid unusual pain and to know the bike is right as it can be, optimal and pain free. I appreciate that purchase with direction and fair price and free asceriories. Thank you. The bad is not them its ride to be seen on safe roads away from people who dont stay in their lane because their on a phone. Case hardened tires with slime or Stans or equal in the tube because I still dont want to stop no matter how fast I get at changing a tube for road bike. Sit bone pain. Some or many saddles seem wrong. Its not friction and I dont think its suspension. At 155 lbs. And 6ft 1 its not over weight. What weight we have likes to be seated, mostly. For me its easy seat but it adds pressure to palms and arms. The seat specialized put on that bike was unbearable. My first ride was 28 miles and painful . My second ride ,two days later I went 7 ,miles and had to turn around. It was unbearable, and felt lucky to get home. Is there turbo comfortable saddle in the future for specialized or is it on us to figure out? Am I the only one with this sit bone pain?

Will Bowers

They helped me get a great bike so they get a little credit, but the service and quality of the mechanic(s) on staff was poor. The bike I ordered was a track bike and I use it for commuting. I dont know if they rushed or assumed I didnt want the brakes put on correctly, but both brakes did not close on the wheel evenly and all four pads were not lined up with the rim of the wheel. They closed onto the tire! I mean there really wasnt much to do to get a single speed ready for the road and they messed up a pretty crucial thing. Personally I do want brakes, Id rather be able to bike away from close calls with cars than trust a skid stop to save me. Thankfully I noticed, but getting a bike tuned at a shop you want to trust that they did a thorough overlook before handing it off for you to ride, after all that is why you pay for the tedious tune instead of doing it yourself. Other times that I have come in the store employees have been unhelpful and even condescending. This attitude pushed me away quite quickly. Overall I would not trust going to get my actual road bike tuned there because there would be too many things for them to neglect. If you want to buy a bike, yeah they may have a deal or two, but steer clear of getting your bike tuned.

Brian greaves

READ FOLLOW UP BELOW! Overcharged me $100 for a warranty frame that I was quoted $1200 for. Ended up costing me nearly $1400 after tax. Side note: This was a Specialized Carbon Stumpjumper that broke while landing a small jump. It should have had a "lifetime" warranty. Specialized would not honor the lifetime warranty and instead offered me a "crash replacement" warranty for, I was told, $1200, which ended up being $1389. Now I need $1000 worth of parts that are compatible with the new frame. Mike, the owner, did happily offer to sell me these parts but I prefer to go elsewhere where I know I will be treated honestly. I have dealt with 3 other frames and 2 other bike manufacturers warranties and only been left with a smile. So, in summary, I am out $2400 and 5 months of summer riding waiting on a "lifetime warranty" on a bike I originally paid nearly $5000 for. Not only that but I have no faith this frame will not break too. Anyone want to buy a Specialized Stumpjumper Carbon Hardtail? OUCH! Never again Specialized... Follow Up: Now they will not answer my phone calls and the inbox is full. Just fyi this is a business.

Justin C

Initially they were very friendly when I needed to order a part and I felt as though I had made a good choice to visit here. I was horribly wrong. After calling several times to check on part arrival, I was told they were still waiting on the manufacturer. After 4 weeks I started communicating with said manufacturer and come to find out the part had been ordered 3 days after my visit on July 30 and had arrived on August 3rd. Knowing this I called Millcreek and they still said they were waiting on the manufacturer! Apparently it was shipped to the wrong address. Whos to blame on that not sure. One would think though that at some point someone at Millcreek would contact the manufacturer and get a tracking # after I had called numerous times. Millcreeks response: we cant call on every order. I dont expect you to. Just the ones that seem to have gone wrong. On top of all that, they tried to change the original price I was quoted by $10! I will never patronize this place and I will advise all of my friends to stay far away. Customer service must be great if you are spending thousands of dollars. Worst bike shop ever.

casey buxton

I got my bike repaired last March by Millcreek Bicycles. When I dropped it off, the guy who accepted it didnt really seem to know what he was talking about, but suggested some problems that werent even relevant. Regardless, we came to a service plan and I left my bike there to be fixed. I picked it up and went to Moab. I immediately started having problems with the bike and my trip was all but ruined. I returned to Millcreek to have them look at it and they accused me of a whole slew of things that I did not do. They acknowledged no mistakes, and the guy (same guy who accepted the bike to begin with) said Id have to pay to have it "serviced" again, and even admitted that the mechanics "dont test the bike they work on," thats insane! He offered no solutions, and could not care less whether I left or not. I am bumbed because I live so close and wanted a trustworthy neighborhood bike shop, but will now drive to any corner of the earth to avoid this one. I suggest to everyone to do the same. Basically, I got the feeling that if youre not there to drop $10,000 on a road bike, youre not worth their time.

Jonathan Sweatfield

Sad to see some mixed reviews. I usually deal with Mike I dont know if he owns or manages the place but it seems like he is always there. I have a few older bikes and some guys at other shops make me feel like I am a dinosaur riding a relic, not millcreek. The only problem I ever had was my brakes where set with more lever movement than I like. The wrench showed me how to adjust the brakes and told me why most riders set them that way. He suggested I try braking differently the way the ike was set up. Now I wanted to tell him I have been riding since he was in diapers (I guess I am old) but... I tried it. The Kid was right and he improved my ride. Its not often I stop at another shop anymore (although millcreek is way out of my way) but for most of the stuff I buy they are cheaper. I also like the bike pedaler in Sandy, sorry guys faster turnaround and a better stocked shop gives millcreek the edge.