Staples

Category:	Office Supply Store
Address:	12389 Georgia Ave, Silver Spring, MD 20906, USA
Phone:	+1 301-949-6501
Site:	storelocator.staples.com
Rating:	2.2
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 55

Reviews 21

joshua michael

The only thing I can compare it to is shopping at Nakumatt. For those who do not know, Nakumatt is the Walmart equivalent of Kenya and for the record it is better managed than this staples. At Nakumatt I was able to find what I needed, get help from employees, and get it at a fair price. None of that at this staples. The normal workers are fine but the management seems non-existent. There was a puddle about 3 inches deep and 30 feet wide in the back. Backpacks were all over the floor, products were opened and missing, everything was covered with dust, the back seemed to be converted into a warehouse for early 2000s TV products and storage containers. Basically, it is the worst office supply store Ive ever been to. Its so bad that you should feel morally obligated to warn others so they never go there.

Juniper040

Make sure you stay away! The service is crappy at best. I tried to reserve a item over the phone and the sales associate asked me the item number put me on hold, came back asked me the item number put me on hold, came back asked me the item number put me on hold, came back and asured me they had it in stock. A few hours later I called back because its a limited item. I call back and the guy asked me what I wanted, rudely. Then told me they didnt have any. I told him to check again because the sales associate before told me they had plenty in stock. He comes back and says its not the one I needed. This is about as lousy as service gets. If you take a job youre responsible for ensuring proper service. You definitely wont get that at thi Staples. It needs to torn down.

A Private User

Waited at the copy and print center to ship some UPS stuff for 15 minutes. No one was around, the managers stood around the registers staring at me like I was doing something wrong by trying to give them my business. The copy person finally showed up and then paged that same manager to ship my stuff. He is supposedly the General Manager but had no clue how to use the computer and I ended up doing it for him. Halfway through typing on HIS computer he walked away and left me to complete my own transaction. Unbelievable!

Shari Gross

I havent even been to the store yet, but I called to ask questions about printing our newsletter, and I have been on hold for 9 minutes now just waiting for someone to answer the phone. I still have not spoke to..... they just picked up... after a 3 second conversation I am now waiting for the manager. As of now I have been on hold for another 5 minutes, which gave me the chance to read all of the reviews and its a rap!!! Im going to Kinkos!!!!

Anton Ochoa

Although chronically understaffed at the checkout lanes, the staff is helpful and will take the time to get you what youre looking for. During busy times the store can get very disorganized and cluttered, especially around the holidays. Would recommend overall; although generally Staples are not price-competitive, they are willing to price match, even with Amazon. The clearance wall at the back right of the store has occasional great finds.

K WB

Ordered online for in-store pick-up (supposed to be a 2-hour wait). After waiting 5 hours, I called to check when my order was going to be ready and was left on hold for over 10 minutes. There is rarely enough staff. Check out takes FOREVER. Never enough employees to help locate products AND do check out. Wish this wasnt the closest store to my home. Out of convenience I go, but I dislike it.

Stephen Perencevich

I went there to buy hanging folders. When I brought my purchase to checkout, there was only one register open, but there was no employee. After waiting for more than 5 minutes the employee working the register returned with a customer. He informed me that the customer he was with needed to be checked out before me. I left without making the purchase.

Mike Golf

I have read other reviews on here about this particular store and had quite the opposite experience. The manager was extremely helpful and went above and beyond the norm to ensure I was able to purchase the item I wanted. The staff were friendly and helpful and the store manager was extraordinary. I would happily shop at this store again.

David Amaya

Bad Customer Service, Only one person at the copy and print center. When I was having trouble printing something out, the lady had no clue how to help. When we asked for help again ( Waited forever to get her attention) She left again and never came back to help. Will not be coming back here!

Tony Rizkallah

long check-out lines with only one guy working. the easy tech had no ideal what he was doing and told me "i dont know" with every thing i asked that had to do with computers. i now shop at best buy and now i do not need to ever shop at staples ever again.

Derrick Ringo

Went to store i was charged five dollars to make one copy was told it was $.12 call them back on the phone to find out why had to wait 35 minutes lady picked up and then transfer me somewhere else I will never go back there I will always go to FedEx

A Private User

I had a GOOD experience here. I was greeted promptly and the salesperson walked with me to the location of the item I was looking for. On a different visit, I made a return which was handled very efficiently. I have no problems with this store.

John Binford

The thing about staples is they are not price competitive. You can beat their prices online, often by 50% for such things as Lightscribe DVD+R discs. OTOH they are convenient to me so if I need something I can often get it NOW.

chacalon noventa y cuatro

En primer lugar no estuve en staple estuve ala par este sistema chimado me tira que estoy en staple pero no.

Haider Shoubear

The worst place ever, I called them to ask if they have a papers scan service and they told me they do have it, so I spent 35 min in the metro and when I reached there, they said sorry we dont do scanning any more, its stupid.

Bryton Bode

Average at best. Cant say much for the service of the staff. The few time I have been in I can usually find what I am looking for with out having to ask. Convenient location for doing USPS, and UPS shipping.

Dushaw Hockett

The place provided what I was looking for. The employees were great and the place was clean and well organized. The place is fine. Only wish that there were more employees walking around for help.

Barbara E Ferguson

Copy/Scan machine jacked up my paper, but staff was accommodating enough that I did not get too stressed. Due to volume of use they could use more maintenance. Otherwise, it was all good.

Es Wosen

Hi this is Staples in Glenmont store store manager does not have a business card on him they refused to replace an item that has warranty on it and very friendly service yet thank you

Angie Balbuena

Awfull!! i couldt put 0 start. This service is terrible. They didnt want to do my print. I dont know why people who are not willing to help people are in this kind of jobs!!!

Meli Rod

Its sad how bad this staples and its staff is. Owners should care more about the quality of employees in this store. If I could give half of half of one star I would