Apple Montgomery Mall

Category:	Computer Store
Address:	7101 Democracy Blvd, Bethesda, MD 20817, USA
Phone:	+1 301-634-9930
Site:	apple.com
Rating:	2.8
Working:	10AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 93

Reviews 4

Cole McCarren

Went in to the store earlier today and told them my phone would not boot up. I had fallen for the "January 1970 date change" prank in an attempt to uncover a retro-looking easter egg within my iPhone 6S. Unfortunately, after feeling like a fool, I went to my local Apple Retail Store and was treated exactly like a fool. The first person I talked to (an older fellow, who I didnt catch the name of), after confirming my issue was the "1970 prank", rolled his eyes at me, which could have been for any reason; I gave him the benefit of the doubt. However, after I was referred by him to John, he told me that the process of disconnecting my battery and then reconnecting it was going to take "an hour" and that since the store only had half an hour left of its limited Presidents Day hours, and that he was "just informed that we cant do any more repairs today", that I need to book an appointment later. After accepting this, but asking once more if there was any way they could figure something out for me, and telling them that I was referred by another Apple Retail Store that closed an hour before hand that not being able to use my phone could qualify as an "emergency" and that they might be able to help me out, John looked at me, and with a raised voice, said "Sorry man. You shouldnt have done it!". I then started to get in a little argument, saying "No, Apple SHOULD have issued some sort of update to the software if this issue has been around for days, and I should be treated with respect if im somehow able to break my non-jailbroken phone just by using it!". He started talking (not sure what he said at that point), and began to use his hand to shoo me away. I take full responsibility for what I did to my phone, and I know customers, especially customers who fell for internet pranks, can probably annoy the heck out of people who work in the retail stores. However, I know what customer service takes, and it doesnt include shooing your customers away and insinuating that I "should have known better". Dont say that to me. Say that to yourself, in your head, or when you get home, but please try and show me respect when I come in and want to be able to simply use my phone, and am asking for a fix that only takes a minute, but I dont want to do myself because it would technically void my warranty. Its now been 48 hours and I still have an unusable phone. I made an appointment with the Bethesda Row store for tomorrow- which was a staff that treated me with respect, and was night-and-day with what I found at the Westfield Montgomery store thirty minutes later.

Olivia Curry

This place is a nightmare. Every single time Ive come here over the last 10 years has been terrible. To begin with, it is always packed. That just sets the stage for things to go wrong. Secondly, there always seems to be either way too little staff or way too many staff. Either the employees are running around pulling their hair out, or theres a ton of them just lingering around playing on their iPads and watching the customers become increasingly angry. My guess is that they have a bunch of employees who are supposed to greet you and point you in a direction, and then they only have a couple staff who can actually help you with a problem. From what Ive seen and experienced, they need at least twice as many employees doing the problem solving. It looks like they only have a couple registers; well, they need to get twice as many registers then. Its that bad. I have never seen this place anything but chaotic. The service is expensive as hell for the wait, and I have literally never had any of my issues solved by going to this Apple store. In fact, after my last visit, I just went to a local Mac specialist and had them help me. I live 45 minutes away from the place and so I make an appointment to go in. They have never been running on time and I always end up waiting or having to leave because they have to cancel my appointment after I get there. Lastly, the staff members themselves seem to look down their nose at you. Some of them are nice, dont get me wrong, but Ive only met maybe one or two staff members that seemed to actually care about what they were doing. If this was the only problem, I wouldnt care so much. But I think the way this place is run is what causes 90% of the bad customer experience. If theres any way you can avoid going to this store, Id try that first. Its going to be much less stressful if you call Apple and wait on hold for half an hour, than it will be going into this store and waiting in a crowd for an hour.

Jared Scroggins

"Cannot Take Photo" Was what my phone had been telling me for the last couple of months. I knew there was a way around this issue by syncing your phone up with the icloud or photostream, so instead of stressing myself out, I went to this store to see if someone could help me. I waited one hour to see a specialist at opening only to be told that there was no work around if your storage is full. "Youve got to delete a few pictures or get another phone" the specialist said. I knew that wasnt the truth, so I took it back home and did some light research ***This could benefit you if you are encountering the same problem."*** go into your SETTINGS and click on the ICloud tab. Make sure you are signed in at the top. Next go down to "PHOTOS" tab and make sure its switched ON to make sure that your iCloud backs your photos up to the cloud. Next, go back and hit the "PHOTOS AND CAMERA" tab and make sure "MY PHOTO STREAM" is enabled. The most important thing is to go home and SWITCH YOUR PHONE SIGNAL FROM 3G TO YOUR WIFI, so youre phone can reach your computers cloud!!! Thats it. I hope that works for everyone as easily as it did for me. As for the apple store, I have no idea what they were doing. I think they have so many people in line, they just get lazy and never mind all the minor issues they dont care about. Perhaps thats my fault for not doing my research and getting the job done myself. But youd think the "professionals" would know better. Despite that, it seems like a typical apple store.

Olivia Kreuzburg

my iphone screen currently has quite a few scratches on it, making the screen either unresponsive or so that it does things without me touching it, (opening apps, calling people etc...) so, I concluded that I simply needed my glass screen to be replaced. we walked into the apple store, and the first thing I noticed were the employees. there must have been at least 30, and most were just standing around and talking to each other. one man directed us to a guy with an iPad, who seemed to be scheduling apointments. he told us that the wait would be about 30 minutes, which was fine. we walked around the mall for a bit before getting the text that we should start heading back. we got there and waited at the store for almost an hour. nobody bothered to try to ask us if we needed any help. we went back to the guy with the iPad to ask what has happened to "a half an hour", and he told us that they were ready for us now. an hour and half later. he then directed us to ANOTHER man who told us that there was again, a wait of about a half an hour just to get the phone looked at. at this point it was late, and we needed to get home to pick up someone. we ended up leaving without anything done, and no plans to go back. from what I found, there was only one person in the entire store who could actually troubleshoot/ fix apple products. everyone else was just there to direct people and stand around. this was my first and last experience with this Apple Store. I wouldnt recommend this store to anyone.