Definitive Motors

Reviews 3

13

135i pocketrocket

The definitive choice for auto sales excellence! I bought a beautiful 135i from these folks, TJ was my salesperson and he was incredible -- I wound up paying less, per month, than I had been paying for the Lexus I brought in to use for my trade, and he got me an interest rate less than half of my old rate. The car is amazing, its my first BMW, and Im in love with it! Gorgeous cars on the lot, and my 135i was no exception, except to say it was a higher miles car than they usually sell, but they assured me that their partnered shop, LBR Automotive, had gone over it thoroughly, and it drove like a dream on the test drive and thereafter. I made the mistake, a few months after purchase, of taking it to a shop I didnt know, simply because I was looking for a specific performance tune shop to give me some advice on upping the performance beyond stock. That shop freaked me out with a laundry list of supposed repairs I needed. Having been burned by dealerships in the past, I immediately went into idiot reaction mode, and made an idiot of myself ranting at Definitive and LBR. I even posted up an unsavory review -- for which I apologized -- which I have replaced now with this review. Fred, the General Manager at Definitive, saw that negative review and called me immediately, within hours actually, and was dedicated to hearing me out and getting an assessment of the car, where I was invited to see for myself the supposed "repair" issues. I was shocked and humbled to discover the other shop was being untruthful, and the car was, in fact, in great condition, just as I had been told when it was sold to me. So, not only was Definitive just as amazing, after the sale, as at the time of the sale, but they were even patient with my wrongful overreaction, and saved me a ton of money on repairs that were not at all needed. Their dedication to customer satisfaction is unparalleled, in my experience, in the car sales world. I am impressed beyond measure and they have my highest recommendation and loyalty for sorting things out, and saving me from paying for unnecessary repair costs. I cant thank Fred, and TJ (and Michael at LBR Automotive) enough for working through my misplaced trust in a shop that wasnt dealing straight, and Im thankful they accepted my apologies and were understanding of my initial upset, having been misled by what I was told. When it comes time to trade up or across in the high end vehicle market, Ill be back to see Fred and TJ again, and for anyone looking for a great car, backed by the BEST of customer service, I highly, highly recommend you shop at Definitive Motors! I am absolutely a most happy customer, and learned some valuable lessons along the way, to always get a second opinion when it comes to repairs. Thanks again Definitive Motors!

RA

Ray Ventura

I made first point of contact with Patric. I had been shopping around for a car for quite some time, I knew what I wanted and had no desire in swaying away from my original intent. If I could I would give Patric and the dealership a star or metric rating above from what we are capable of doing so. The service I received from Patric was phenomenal. Before I go on raving about Patric and Definitive Motors, I would advise everyone to please research the car that you want; about the model of car that you’re after for, make sure you know what you want and are unwilling to compromise on, learn about the different trim levels, then learn about what options it currently comes with. A lot of people make this mistake and end up very disappointed. In most instances, they end up blaming the dealership and the sales person that sold them the car. Also learn about the limited warranty, contact the appropriate dealership in which your car is originally housed from and ask if warranty is transferred over, the mileage and time frame in which the warranty will drop off, also find out what is covered by the limited warranty. Research, research and more research. Also, Carfax! Do the background on the vehicle. When you’re confident enough, go see the vehicle in person (Granted if the vehicle is still available for sale) and make sure everything works. It’s not wrong or bad to know so much more about the vehicle than the sales person. Truthfully, you’re not only doing yourself a huge favor, you’re also saving yourself a sweet amount of time. I purchased a lease returned 2014 BMW i3 with only 8k miles. I knew what I wanted, knew that the warranty was going to transfer over to me and knew what was covered by the warranty, I made sure to contact BMW of Seattle to ask about how it would be handled. I knew what trim levels were available for the make and model of my car and knew what options I wanted, I did not compromise at all as I got everything I wanted on my check-list. I saved myself and Patric a lot of time, I was in and out of Definitive Motors driving away in my new car in less than 2 hours. I made sure to ask if the vehicle was still available and made sure to know which ones I would be looking at, Patric pulled up all the cars that I was interested in, he knew right away that I’ve done my full extensive research. I was confident in my purchase and confident with Patric. I would highly recommend seeing him as he was very professional, straight to the point and showed that he was there for you and really cared for you from A to Z. The process was painless, effortless, and hassle free. You are not made to feel pressured into buying the car. When I’m ready to purchase another vehicle, I will be coming back to Definitive Motors to purchase from Patric.

AR

Ariel Bravy

I just bought a Miata today from TJ at Definitive Motors and am SO happy with the whole overall experience! They had the car I wanted (which I found online and is why I came to them), the test drive is really easy going and I had a chance to drive the car with my brother and without the salesperson so we can get a feel for the vehicle, they were very helpful and responsive over email and the phone before I came in, the price was fair right out of the gate, TJ made the experience really fun and enjoyable, and the whole thing is like a textbook awesome experience. I used to sell cars too and so I know the different no-so-cool tricks that a salesperson could do, but TJ doesnt do any of them. It was so refreshing and enjoyable! The numbers are straightup, no hidden fees or nonsense you dont need, everything is exactly as they tell you. If theres any issues, theyll take care of them. I was in and out in less than two hours and really liked that TJ did the whole deal including both sales and F&I (doing the paperwork as the finance manager) so I got to spend time hanging out with him the whole deal rather than having to go meet someone new to complete the second half of the deal. Steve is really friendly too, even though he wasnt my salesperson. Usually you only talk to the one salesperson youre working with, but its a small team there and it was genuinely enjoyable getting to know the people there. Even Adrian who detailed my car after I bought it did a great job cleaning the car up and I really appreciate what he did. After the deal is done, its easy to say thats that, hand over the keys, shake the persons hand, and off they went. However, we all walked outside and they spent more time chatting with me, complimenting the car, and giving me even more helpful information even after I had already bought the car and finished the deal! Its a little thing, but it shows that they all really enjoy their customers and selling cars in general (man thats such a big deal!) and it really makes the whole experience, as a customer, so fantastic. Its like a textbook case on how a dealership and salesperson should operate. Thank you so much everyone!! You guys are awesome.