Hyundai of Everett

Reviews 3

ME

Melissa T

Just prior to coming in to Hyundai of Everett I had finished dealing with a really unfortunate and poorly handled situation in which a car I had purchased two months prior at a different dealership ended up being a lemon. After going a full month without a car and never offered a rental car even, and being treated poorly by this other dealership I was feeling very sensitive to how I would feel going through the entire car shopping experience again so soon. I was determined to stay away from the pushy yucky salesman approach and vowed to myself I wouldnt fall for that again. I came into Hyundai of Everett just to look around and look at a couple of the 4 door hatchbacks they carry, and Sandie came out to meet me. She was so easy going and pleasant, as well as knowledgeable, and showed me all the cars right in the range I wanted. She didnt push me towards anything I wasnt into or couldnt afford at all. She just showed me exactly what I asked for, and told me all about the cars. She even encouraged me to go to other places and drive all the cars I was considering before I decided. I was impressed at how "normally" I was being treated, but still leery. I came back later the same day to look again at the Hyundai Accent Hatchback SE in silver, and consider my options, and Sandie again was very easy going and never once pushed me towards anything. I left that day very much liking the car... it drove so smoothly, was quiet inside, had all the bells and whistles, price couldnt be beat, and was brand new with a full warranty. I had never bought a new car before and always assumed it to be impossible in my price range thus far, but after outlining some details it seemed like maybe this could work. I slept on things, spent the evening researching cars, and the next morning Sandie had emailed me some pricing... Her numbers were right on the mark with what I had researched to be fair pricing, even better than, and I decided that not only did I love the car, but I wanted to give HER my business. I went back in after talking to Sandie, and she spent a solid chunk of time walking me through things all over again to be sure I was comfortable. She was really fantastic, and never seemed hurried or impatient with me. Once we got paperwork going, it turned out that they got me an even better deal and pricing layout than I thought possible. I went back into the finance department where i met Becky, and she too was really amazing and friendly. She helped me pick out warranty and coverage that was right for ME, and never pushed me at all. All and all, I got my brand new gorgeous 2013 Silver Hyundai Accent Hatchback WITH 10 years of full coverage including towing, rental car if my car is out of service, GAPS, and TONS more, for only $25 more than I was paying for the lemon I had bought that was 6 years old, only had a 6 month warranty, and 57k miles on it. What a difference in service! The Sales Manager Jim came over and personally thanked me at the end, making sure everything went perfect to a T... Please, if youre considering a Hyundai, consider trekking to Hyundai of Everett before deciding what to do. They will truly treat you like they want your business, and go above and beyond. :)

JA

Jack Burnside

We purchased an 08 Hyundai Sonata GLS from a private party 3 months ago. Very well maintained and the engine had even been professionally cleaned and detailed. Unfortunately, we started going through a quart of oil every two weeks. We discovered the entire upper surface of the engine was covered in oil and it had pooled up in all of the dips and grooves of the upper manifold. We took the car to a local repair facility on 128th in South Everett. I am not mentioning their name due to threats from the owner. We feared the worst due to the amount of oil. We were presented an estimate for $2400. We were told the valve covers were both leaking and the timing cover was leaking and it would be a very labor intensive repair and possibly damage to the motor for the lack of oil circulating. We were told to prepare for other possible repairs once it was taken apart. This turned out to be a complete lie. We were devastated by this estimate and decided we had to try taking it to the dealership for a second opinion. We had always steered clear of dealerships because of higher hourly shop rates and parts costs, or so I thought. We contacted Hyundai of Everett and were assisted by James Woll. We drove the car to him for inspection and estimate. He looked at the motor for about 30 seconds and said, "I think I see your problem right here." He stated that it appeared the oil filter was not put back on correctly during the last oil change that it appeared crooked, possibly cross threaded. He could see this was the source of all of the oil without even taking anything apart. He said there appeared to be no oil leaking around the timing cover and there appeared to be a very slight leak out of the corner of one of the valve covers. He would know more after they looked at it in greater detail. That evening James called us and confirmed what he already knew. The oil filter was not put on correctly and it was missing "round seals" that are supposed to go on with the filter as part of the filter change for this Hyundai. There was a small amount of oil leaking around a valve cover, but not a huge deal. He also told us our brake pads were down to a point where they should be replaced. The cost of all of this? Out the door, with tax, $542. Oil changed, new filter, replaced valve cover gasket, tires rotated, all fluids topped off, new brake pads and a complete vehicle inspection. Thank you James and Hyundai of Everett. Everyone there was kind to us and we appreciated the honesty. We will never take our Hyundai to anyone else. EVER!

MI

Michelle Bohm

I was contacted by Jeff Plunkett after doing an online search for a white w/tan leather 2014 Elantra GT. I had wanted to take advantage of the excellent last minute incentives Hyundai was offering as the 2015s were rolling in. There was no 2014 in the color combo I wanted in the state of Washington, but Jeff let me know that he had a used 2013 with very low mileage in that trim/color. I had no intention of purchasing a used car and had never done so before, but because it only had 12,000 miles on it and the excellent online reviews for Hyundai of Everett, I decided to drive the 45 minutes from Seattle and have a look. This car could have been right off the factory floor. I could find no evidence whatsoever that it had been pre-owned and it looked and smelled like a brand new car. Plus, the 2013 had a sunroof, which the 2014 had eliminated as a feature. I asked Jeff for the price, including a trade in on my current car. We bargained very briefly and he came back to me agreeing on a price that was one dollar LOWER than I had requested. When does that happen? I took the night to think about it and came back the very next morning shortly after opening with check in hand. You get a feeling about a place and a person, and my feeling was this was where and from whom I was supposed to buy my next car. The rest of the experience was so smooth. Jeff has NONE of that pushy salesperson persona, and I would know because I am a salesperson. He seems to know intuitively that what people need to trust you is belief that they have made their own decision. He is an excellent salesperson and I would highly recommend him to anyone. The process of paperwork with Joe was simple, easy to follow and straightforward. Brandon, the GM (closer?) was very warm and agreeable and came out to shake my hand and thank me after the deal. I should mention that I am a female who was shopping alone and did not feel any of the dread that typically comes with that. I felt completely respected. I look forward to my first check up (complimentary, by the way) just to see the staff at Hyundai of Everett once again. And the price of the car I drove away with made me feel as if I had made a great deal. An excellent experience all around. Thanks, Guys!