Bellevue Auto House Inc

Reviews 5

MI

Michelle Fox

In our search for my perfect car, I was looking for three things. It had to be sporty, a hardtop convertible, and I had to look amazing behind the wheel. My search led me to a handful of cars - at the top of my list was the BMW 328i. There were also only a handful of dealers in the region who had this car in stock - Bellevue Auto House had the largest inventory of any place. When we arrived, we were not stalked by high-pressure salespeople, which I dread, instead, they treated us with the utmost respect. Peter showed us the fleet of pre-owned hardtop convertibles 328i. He and all of the staff were very knowledgeable about the cars and their features. They had numerous convertible BMWs to look at and drive - all cars were in excellent condition. I fell in love with the impeccable white convertible parked on the showroom floor. It was a little more than originally budgeted, but Alan helped us crunch the numbers and get the best price possible for the lowest interest rate available. Although it was still under warranty, he offered us the extended warranty at wholesale cost. As difficult of a decision as it was for us, they were patient and allowed us time to make the decision without pressure. When we arrived to sign papers, Alfredo stayed late to take us on a test drive one more time to be sure we were familiar with all of the features of the car. I absolutely love my hardtop 328i. With one touch of a button I can go from Coupe to Convertible. Its like having two amazing cars in one. It is fun, sporty, and I do look amazing behind the wheel! Its the perfect choice for our Northwest weather. Thank you, Bellevue Auto House for making my dream come true!

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Amir H

NO STAR!!! ABSOLUTELY CRAZY people at this dealership. 01/12/2013 Me and my friend were hunting for a used Acura MDX and found one on this lot, it was a 2009 MDX (smelled like smoke/pot inside of the car). The listed price was "HIGH". We came to this place after visiting ACURA of Southcenter and this jerk was selling it for more than what was the asking price there at the Acura dealership. We made an offer based on Edmunds number (clearly the guys did not like Edmunds). There was a tall 6 foot guy and a short fat guy. The short fat guy started bad mouthing about Edmunds.Then all of a sudden the short fat guy started throwing insults at us, using all the curse words you can think of. If you dont like the offer reject it, no need to throw personal insults!! We started walking away towards the parking lot and got in the car then the "Fat Guy" came near the passenger door showed his fist and said "Get the F out here, or I will punch you in the face". We were physically threatened at that time. This was the worst car buying experience EVER LITERALLY. I am going to file a complaint with the BBB against this business and also with Federal Trade Commission Bureau of Consumer Protection very soon. There was another very similar incident reported by a Yelp user dated last year. So this is not the first time these guys have done this. I will make every possible effort to make sure this does not happen to any future potential customer at this dealership. PLEASE STAY AWAY FROM THIS BUSINESS who treats your fellow consumers by using filthy language and physical threats. GUYS/GALS DO NOT GO TO THIS DEALER. There are so many other good dealerships out there.

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WI

William York

Bought a BMW 528i from here. Within 90 miles of leaving the dealership our "check engine" light came on. When we called and asked we were told the light was due to a low battery charge and to continue driving the car until it was sufficiently charged. Took it to a BMW dealership who diagnosed it with over 1300 in damage. With the information on when the error light came on BMW told us with 99% certainty that the dealership knew of the issues and cleared the error code. BMWs run diagnostic checks every 90 or so miles so the check engine light came on in the time it would have after a reset. And then we were told they werent willing to pay for the cost because we had driven too many miles on it! The owner was extremely rude, refused to help us, referred us to their "trusted" shop whom was not even certified to work on BMWs because he didnt trust BMWs honesty and level of work. Sold us a car with a recall but gave us no notice (illegal). Told us we could purchase the warrantee 45-90 days after the date of sale and completely backed it on that. Lied to the BBB saying we signed documents that we didnt, lied about the situation to the point that the BBB advised us to peruse litigation against the dealership and the owner. Also because of all of this they are refusing to submit out title transfer until 45 days after the sale because and I quote "we are allowed to, so we are going to wait". This business is garbage just like the appearance of their building. The only positive we can take from this is our sales person was amazing. Hopefully she can get out of there before her business reputation is completely ruined.

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Eastlake Andrew

I read some of the less than 3 star reviews for this dealership on Yelp and I was surprised to say the least. I can only share my experience with Ace, Alfredo and Dale - but here it is - TWO THUMBS UP for all three of them! I just purchased my 1st Bavarian beauty at their dealership yesterday (5/23/13). I spent more than 3 weeks researching (Im a professional market researcher by the way) and had visited their lot 4 times. Ill admit Ace (one of the partners) was a bit rough around the edges to negotiate with at first but once we established what would work for us both (and after encountering several other awful dealerships & their less than professional sales staff) - I realized that he simply means business and only GOOD business. This dealership and their team are honest, they care about providing customers with transparency (and great service) and their luxury cars are in stellar condition. Alfredo was nothing short of exceptional - never pushy (even after 4 visits from me), polite, considerate and he carefully followed through with my questions/concerns. Dale is their top notch finance guru/partner and was very accommodating with my tedious purchasing needs (im not someone who forks out large sums of $$$ without being 100% prepared). at the end - they also sent me home with a fresh, high quality cigar to congratulate my husband (who wasnt able to join me yesterday when i finally pulled the trigger and drove my new BMW home).

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Julie Walters

I was a first time customer at Bellevue Auto House at the end of last year. I have never written a review for any product or customer experience until I attempted to post my opinion of Bellevue Auto House on Yelp. To my surprise, that review was removed within a day of my post. So, hopefully this website wont do the same. I purchased my 5th BMW there and can tell you it was by far the most pleasant car buying experience I have ever had (including one from the BMW dealership in Tacoma). Frankly, as a woman, it can feel somewhat intimidating to walk in to look at cars. But, the gentlemen at Bellevue Auto House were just that. They were kind, professional, very well informed - and the inventory at Bellevue Auto House cannot be beat. You will not be disappointed if you visit this business. I have told all of my friends, family, and colleagues about my wonderful experience. (Additionally, after my purchase of a beautiful M5 I had a mechanical issue arise - Bellevue Auto House responded to my concern immediately, got me an appt with BMW Seattle within an hour, and my experience was truly perfect - these gentlemen followed through every step of the way, even when they could have said their work with our deal was done). Do business with them and you wont be disappointed.

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