Klein Honda Used Cars

Category:	Used Car Dealer
Address:	10420 Evergreen Way, Everett, WA 98204, USA
Phone:	+1 855-283-0982
Site:	kleinhondausedcars.com
Rating:	4.4
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–8PM 10AM–6PM

Location

Photos 3

Reviews 5

Angelica Cooper

I wouldn’t recommend working with this Honda dealership. They are not very informed or helpful. I purchased my Pontiac from this dealership a few years ago. Recently I received a service recall letter from Pontiac. At the time there was nothing that Pontiac could do about the recall, which was fine because my car is working. I a few months later received an email from Klein Honda “Vehicle Safety Recall check” Stating that it had been awhile since I was last came in and to please visit Klein Honda today for a full complimentary vehicle inspection to check for any recalls. I called the business to make an appointment as I live a good hour and half away. The receptionist informed me that I did not have to make an appointment I could just walk in. I inquired about the service recall letter and I also wanted an oil change. She told me they were open until 5:30 I got to the dealership about a quarter to five. There is the Honda Klein and the used car lot across the street. I walked in to the primary building. Just as I was about to walk up to the receptionist a sales man approached me. I told him about the letter I received and he told me that there was nothing they could do. Not even an inspection, even though they sent me the email. He was very rude and short with me even after I told him “sir this email came from your company” he just said “you can go get an oil change though”. I asked him where to go for at least an oil change (I had already driven out there). He directed me to the car service part of the building around the corner. So I went to park me car to speak with a representative in the department. They told me the same thing about the letter; he also told me that I had to take my car across the street for an oil change. At this point I’m a little irritated. When I get across the street I explain the same thing the gentleman, he also lets me know that there was nothing they could do and that I should take it to a GM dealership. My only question was, why send me a letter acknowledging that there was a recall on my car, ask me to bring it in and then deny helping me. None of the men that I spoke with even bothered to look at my email that I had on my phone addressed from their place of business. So I said to him, can I at least get my oil changed? He told me that they stop taking cars at 4:30PM!!! So I spoke with a receptionist, and 2 other employees who were aware that I wanted an oil change and none of them knew when and where I should go or the appropriate time. They are all obviously misinformed and undertrained if they do not know their own business hours nor do they know anything about emails their company is addressing to customers. The whole trip was a waste of time. In any case, I would take your business and head to LYNWOOD or EVERETT Honda as I am sure they have better customer service.

Christopher Dayton

Dear Mr. Holmes, I must say I am thoroughly impressed with your dealership, and more specifically your service dept. My wife came in for an oil change today, and it was taking a bit longer than you had thought and she had to get to work by 2pm. (It was around 1:30). She had been there since around 12:30, and you guys discovered you needed an oil filter you didnt have in stock. (Or something like that). Rather than make her late for work, Zach Springer offered to drive her all the way to her job in Snohomish in the shuttle and then actually deliver her car to her back to her at work when it was done! Now I dont know much about your particular business, but I cant imagine you making very much money, if any at all, on a 20.00 oil change, and for you to STILL be willing to do this for her shows a customer service mentality that goes WAAAYYY beyond what is normal or even seen anymore in business. You have actually BACKED UP and ACTED OUT your motto of delivering exceptional customer service... But the biggest part of all, regrettably, is that we arent even Klein Honda customers. We just came in for a great deal on an oil change. And yet, you still jumped through all these "hoops" for us, without us even being a customer of yours. If you do this for NON Klein Honda customers, I can only IMAGINE how you treat REAL Klein Honda customers... I can assure you that you have definitely won us over! I am very very big on great customer service, and you and your dealership/service dept. exemplify this! When we are buying our next vehicle, whether used or new you will be getting our business...Zack and Steve were wonderful to work with...and have earned our business. Thank you for being such a good representation of good business practices...you have won us over! Sincerely, Christopher

L R

I was checking on their website for cars, and someone contacted me via chat. Advised me to put in a *pre* application, then someone would contact me to discuss how they could help. So I did, it is a *pre* approval, not a full application. Well, eventually I decided I couldnt afford any vehicles, so I never spoke to anyone further. But now I get a letter from Capital One that my loan application was denied!! I never filled in a loan application -- how could I when I never specified to anyone how much of a loan I would want because I never spoke to anyone about a specific vehicle?! I am absolutely disgusted. I dont even know how much money was applied for in this loan because I never put an amount in my *pre* application. I have worked hard to raise my credit score and people decide to put in applications *without my permission* for loans that are so high I know I will be denied! All this does is lower my credit score again.

Ronni Kiefert

WELL!!! I say.. I have never had a smoother, more comfortable car buying experience as I did with Randy Vigoren!! I was under the impression that all car salesmen were the same basically as I havent been proven wrong until now!! In fact, Mr. Vigoren helped not only myself get a car ( GMC ) from their Black Friday Sale at a great price, my Gma also got herself a CRV picked it up Friday as well.. NOW THATS what I call a 2-fer.. Randy was very helpful, understanding, and informative. I went into this deal with a pretty good idea of what kind of car I was looking to upgrade to AND HE NAILED IT!! He listened with his ears and his heart instead of just his pocket (like I am used to dealing with from previous car salesmen).. WOULD HIGHLY RECOMMEND RANDY VIGOREN for any of your future car purchases!!

Prakash Ahuja

On surface of it, this dealership seems great. I contacted them about Fit 2015. The salesperson (Ryan) told me that they have a great price match policy. From his email "Keep in mind we have a price match guarantee. If another Seattle area dealership has given you a lower price in writing, wed be happy to match or beat it for you.". When I actually gave him a quote from some other dealership in writing, he said he will check with this manager. Few hours later he emails me saying since it doesnt make business sense they wont honor their guarantee. So much for a price match promise. I would be very careful of buying a car here. I am sure they will not take care of you in case of a warranty issue too, if it doesnt make business sense.