AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	906 W McDermott Dr #320, Allen, TX 75013, USA
Phone:	+1 214-495-9900
Site:	att.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 13

Reviews 10

A Private User

I have used ATT for many years, even back when it was Cingular. In this day and age, customer service has officially died. Long gone are the days of walking in to a store and being treated like gold because you were about to hand them your hard earned money. People now a days subscribe to the idea that you have no choice, so they need not be nice to you because you will have to give them your money anyhow. I met the manager of this store, Matt Brewer, when I went in for an upgrade at the Frisco location. Since then, he has helped me with my husbands new phone, two ear pieces, and countless questions about how to work a Motorola Atrix. He has been so polite and nice that I actually had to find out where he worked when he left Frisco for Allen because I would not buy my phone from any other ATT dealer. He treated me like a friend, and he helped me understand my phone instead of throwing it at me and telling me to go through the tutorials. He made buying my phone a fun experience because we took our time deciding which phone was beset for me. By the way, I love my Atrix. Matt Brewer is simply the best ATT dealer around, and if you choose to go to this store, as for him. He is an A++++++++ at customer service!

Cindy Dupuy

What lousy customer service!!! I purchased a glass screen for my new iPhone 6S and these guys installed it for me. Less than a week later it starts lifting... It gets worse until I can make it to the store 3 weeks after purchase. The guy tries to tell me I left the phone in the heat---I did not. Then he says he has to call his manager which he does on his cell phone back in his office...wont even call in front of me. Heres the kicker----apparently theyve replaced over 300 of these recently so they wont replace mine!!!!!!!!! Really????

Weston Reed

While the staff at the store tried to be helpful, corporate AT&T is the real problem. Ive had numerous problems with AT&T over the years, including but not limited to: -Very poor customer service -Spam from AT&T: Even after Ive told them Im not interested in UVerse, they still call to badger me into buying more of their terrible service -Horribly unreliable internet -Very slow updates for Android devices, that were not tested properly. -Bloatware on Android devices -Purposefully confusing bills

Matthew Butler

I went in to have my service switched from my Blackberry to a new iPhone. The manager helped me and even installed a glass screen protector for me even though I did not buy it from AT&T. That was very nice of her to do. I needed a couple of car chargers which she found and since they had a buy-2-get-1-free special she found an external, rechargeable battery for me that I got for free. Thank you for your help and great service!

Jj Melton

I had AT&T UVerse for my house. After not having very good service and paying a lot for it I wanted to cancel it. After they told me I wasnt going to be in a contract when I signed up now I was in one. Conveniently, they dont have my call recorded anymore. Whatever!

Bobby Kyle Holden

Worst store experience. I went into this store twice (one on Sunday and once on Monday) and no one was available to talk with me. They had one employee on staff with multiple customers in line waiting. I wasnt able to get any information. Waste of time.

Ovais Shaikh

Had only one person working (the manager). Waited 15 minutes. Manager had no idea what she was talking about and said she couldnt help me. Went to a different store and took them 10 minutes.

Mohammed Yaseen Ahmed

Great customer service, very prompt and professional people working in this establishment.

Kenny Ye

I had waited for fifteen minutes and even nobody came to greet me.

Ravi Kiran Dutta

Virgo was super helpful. Was in and out in a jiffy.