Verizon

Category:	Cell Phone Store
Address:	741 N Central Expy, Plano, TX 75075, USA
Phone:	+1 972-516-9126
Site:	verizonwireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 15

Reviews 6

George Saint-Mark

Do not go to this store, the staff there are incompetent and rude. Ive had a verizon line for over 2 years now and my sim was beaten down and old and with the new sims Verizon has I was told over the phone I should get a new sim card so that I dont have issues later, Good Advice. So I went to this store since it was close by I explained to the door attendant I just needed my sim replaced and he directed me to a sale person. So I explained the same so looked up my account and saw that the sim I came to replace had been in a tablet last, (which I sometimes do when I need to use my tablet but Ive switched between phone and tablet without issue before, also irrelevant) He told me he couldnt swapped the sims for me because the account showed a tablet. Then he went on to tell me that in order to swap the sim he would have to add a new line and activate my already in use phone again. I explained I dont understand why that is and why I have to open a new line if I just came in to swap the sim to a newer version. Then he started getting condescending with me and arguing that he couldnt do it and i needed a new line. There was no one else in the store and every staffer was looking and no one willing to step in, I got fustrated so I asked for my phone and old sim back and turned on the phone, told him to check the system and he saw it showed a phone, all call features worked and then proceeded to change the sim after getting all quiet. What ever happened to the customer is always right? Horrible service shouldnt have to be talked down to for a such a simple thing. Ive been to a different verizon store where they didnt even need my phone and just swapped the sim cards no problem and I just activated it at home.

A Private User

Went on a Saturday to get three new cell phones for the family. We had our old cell phones from a different provider. They said we could keep our old numbers under the special plans. They were wrong. We asked them to transfer our music and pictures to the new phones; thats MUSIC and pictures. That would be a clue. After 2 and a half hours of waiting for them to transfer the phone data (Thats right from 4:30 pm until 7:00 pm, two hours after they closed), they brought out our new phones only to find out two new phones had no mp3 players. Apparently theres no "clue phone" in Plano, texas. BUT, they told us to come back Monday to talk to Raul and he would make it right. Perfect. We came back Monday. Raul wasnt there but Estevan was. THREE HOURS later watching incompetence, the likes of which I have never seen before in my life, NOT figure out how to change two phones without cancelling then creating a whole new contract with new numbers; phones they said we could change if Raul couldnt help us, I decided it was time to cancel our contract and never have anything whatsoever to do with Verizon Wireless. It only took me six wasted hours of my life to find out Verizon Wireless was not for me. If you have a choice, DO NOT go to this location and save yourself a huge waste of time. Instead do something much more pleasant, beneficial and MUCH less painful like driving a railroad spike through your kneecap with a sledge hammer for maybe just two hours. Oh yeah, there was one bright spot. It only took Estevan a half hour more to go the extra mile, grab up guts for the Big "V" and simply cancel our freakin contract.

lalo chavez

Staff lied about getting my replacement phone on time and i lost over $1500 because of it plus trip expenses. plus he was being rude because i wanted a direct answer from him and he kept hesitating on giving me one. Screen went black Thursday night went Friday at 2pm and asked to get a replacement they said it would get delivered over night I said it must because if it doesnt I need to know to find another way to prepare for my wifes trip I had pictures and other data that she needed for the trip. so phone gets delivered Monday I go to the store to get my data transfered and another associate says that because the screen is black and a replacement battery did not come with the replacement phone that they could not transfer anything. They are lazy and will tell u anything to get out of the store they are quick to take your money but not to solve issues. Eli Matthew Barton was the first person who we talked to from day one he was awesome and got promoted and now we are left with the rude, and lazy ones. As soon as I get the chance and changing carriers. All the negative reviews are pretty accurate.

Ella Mock

I guess it depends on who you deal with. My Droid mini blacked out on me randomly, and was not responding to a hard reset, so I took it in. An older guy came to help me, I let him know the problem, and he didnt even touch my phone. Gave me the insurance info and said have a nice day. When I tried to ask more questions, he noticed there was a woman coming in the store with a cable box or router. She was having trouble opening the door, but when he went to her, he opened the door just enough to tell her that they dont "do that anymore" and was actually not letting her come into the store. The woman had to forcibly open the door in order to ask where she needed to go, at which point he actually told her to leave. I guess their business is good enough that they can turn away customers in the middle of the day? On the other hand, Ive worked with Paolo a couple times, and he has been super helpful.

Kathy Buroker

This has been our Verizon store since it was on 75 & Parker, and again they prove their customer service is great! Less than 2 weeks ago, for my birthday, my husband bought me a new iPhone 6 Plus and our daughter bought the fancy $80 case. I love both, but a week ago my phone fell off the bed, hit the carpet, the case popped off & the corner of the case cover cracked! I immediately wrote Casemate & got a "case number" but after nearly a week & additional emails, no other response. We went into the Verizon store this morning to see if they would exchange it since it was less than 2 weeks old, no argument, no questions, just happily exchanged it! Thank you for great customer service!!

Randy N.

Store Manager refused to help because I wanted to get a prepaid verizon lte microsim to activate my iPad mini. Since he wouldnt get any commission (Im assuming), he throws me away to deal with the 1-800 customer service line and they would mail me one. Not only that, another agent was going to help me before him, but he called her away to help a customer he was dealing with before. Very bad service. AND there NO ONE ELSE IN LINE. I was the only custom left in the store, and he REFUSED to help. That is why I hate verizon. I will make sure the store gets negative reviews at the "store level" (I work in retail, I know they have customer service survey scores) and tank them.