T-Mobile

Category:	Cell Phone Store
Address:	1359 River Valley Cir S, Lancaster, OH 43130, USA
Phone:	+1 740-654-6269
Site:	t-mobile.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 9

Reviews 22

Kristin Pearce

Worst T-Mobile experience in the three years since weve switched to this service. My phone got wet on vacation so I went to try and trade out. Before going to this location, we tried calling them 3 times within an hour to make sure they could help us. When the phone kept ringing with no answer, we just gave up and decided to go. On a Saturday afternoon in the only T-Mobile there is for miles, there were only 2 employees working when we got there. There are also no chairs to sit and wait on. After waiting over 45 minutes where they only could help 2 customers, we finally interrupted one who was stuck on hold with customer service to ask about our problem. We were told they cant fix it in store anymore and wed have to visit the insurance website if we didnt want to upgrade. However, they gave use the wrong website info for the insurance and didnt tell us wed have to pay $175 to get insurance to pay for a new iPhone 6 (3 years old by this point). So we ended up going to another T-Mobile to upgrade- obviously worth it after knowing what it would cost to replace. While I understand the two girls working were busy, I wish they had asked us upon arrival what the issue was so we would not have wasted an hour of driving time and 45 minutes in store only to have to go through the hassle of going to a different store the next day.

Bradford Sherman

I had to wait quite a while to get help when I visited this T-Mobile, but it was certainly understandable since there were just two girls working and both were tending to customers. When it was my turn, I was extremely pleased with the service. The young lady was very helpful and knowledgeable, recommending a plan for me that has turned out to be excellent. The process of switching to T-Mobile was fast and easy, and I love not having to worry about overages, and the perks like Music Freedom and Binge On are groundbreaking.

deborah George

Matthew is the only willing one to help. The gal with the red hair totally ignores you. There were 5 customers in the lobby waiting. After a half hour wait I spoke up and asked if she was the only one to take care of all the customers. She said manager was on a conference call. Why dont they have more personnel? Chairs would be nice for people to sit down while waiting. I wont go back.

Helen Clarke

Justin & Haylie are amazing! They both took the time to help us make sure we got the phones we wanted. If you want quality service, make sure you come here. I would recommend to come in when they first open & be nice. When you are impatient & stand offish, anyone would be more reluctant to help you. Be patient as they are making sure everyone gets quality service.

Thomas Bolin

I would not recommend this location to my family or friends. The staff was not knowledgeable about the current promotions. If you have to call the store good luck talking to someone, they dont answer to frequently. This isnt a knock on T-Mobile just the Lancaster Ohio store. They are not a corporate store and it shows.

Carlos salazar

Poorly trained staff that does not know how to juggle an influx of customers. I understand not being able to take care of everyone at once. However, they did not even ask what the presenting issue was. Waited 45 minutes for an incorrect answer that could not be dealt with in-store.

Ljames Hentrich

Was great before the sale. Not so much after. Manager says "what more do you expect . you bought 4 phones and we gave you 2 for free. You should be grateful to pay less than $200 per mo. Go check out At&t if you dont like our prices." not very professional at all.

Bradley Hayes

Very nice, modern, clean T-Mobile store right in Lancaster. It shares the building with a competing cellular store. The staff are generally very friendly here, and Ive used them several times as opposed to customer service via the phone and its more convenient.

Gavin Johnson

This store is a joke, all the employees are a joke as well. Wasted my time coming here to buy a phone when i was told no when i got there. Yet went to the store in columbus and had no problems? yeah dont shop here.

Aaron Ames

Worst customer service, 1/2 an hour not even an acknowledgement, bought 55 dollar plan they charged me 163.00, asked 6 different people nobody could give me an answer why it was so much. Dont go here!

Christy Boltenhouse

Both associates working in the Lancaster Ohio store tonight were awesome! Super friendly and outgoing. My fiancé and I even talked about our experience on the way home! Thank you so much.

Tad Reed

They fixed our problem, but they guy helping us was rather condescending. Unless I absolutely cannot wait to go to another location, I will not be back to this one.

Seth Kline

Spent 45 minutes waiting on the phone... had a simple question that would have taken about 30seconds to answer. Will take my business to another store.

Joseph Gentile

Tweety and Justin were just amazing highly recommend them for personal or in my case new business account can not praise them enough

tim spires

Im an AT&T customer, but T-Mobile is the only place I found protective glass for my new phone

Ryan Mavis

Helpful employees. Can be a wait if multiple customers show up at the same time.

cc Dickerson

Not enough help and customer service very slow

Seth Skaggs

Great deals and good cell service locally

Kathy McCormick

Very nice. They were very helpful.