T-Mobile

Category:	Cell Phone Store
Address:	4117 Oleander Dr, Wilmington, NC 28403, USA
Phone:	+1 910-392-1165
Site:	t-mobile.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 16

Reviews 30

Brandon Peterson

My experience was fantastic. The wait was not bad and the service was well above par. Ricky helped us and was very technologically informed. Going in, I had all researched their contract buyout program, but I still had a few questions. Most of these questions were answered by chatting online with a T Mobile rep. My gf was interested in the S6 Edge and Ricky steered her away from the Edge, and toward the LGG4. The camera is way way better on the G4, plus she gets removable battery and micro SD capabilities. Ricky spent almost 3 hours with us explaining and answering questions regarding the switch we were making form Verizon to T Mobile. On Verizon, we shared two lines, 10gb, and unlimited text and talk, with an employer discount of 22%, we were paying close to $200. Now we have a new Note 4 and LG G4 with unlimited everything for $174. And I now have full "BARS" in places where I did not before with Verizon. I have a Verizon work phone, and I constantly do speed tests comparing the T Mobile phone and the Verizon phone. T Mobile beats Verizon every, single, time. I was not expecting this at all. Overall I am very pleased that we made the switch. I am still waiting for my final bill from Verizon. Once I receive it, I take it to T Mobile and they pay it off. If this goes smoothly, I will recommend to all my friends and family to switch. Thanks T Mobile :)

ticci toby23

This phone co. is a SCAM. Signed up in Jan. NOTHING but misinformtion, lies and more money down the drain. Got 4 phones in January 2016. Returned 2 the same day - wrong phones. Just got email saying they still cant find the phones in the warehouse. Funny, I was told last week they "received" the phones 3/11/16 and I would get a credit for paying on the phones since January. Yet, no credit. I ordered insurance on all phones. One phone broke - manufacturers defect. I take phone to TMobile. They dont tell me how much to fix. I call today to pick up replacement that was sent overnight. On phone I am told cost is $5.35. Get to store and told to pay $20.00. I ask why. I am told insurance was just added to phones and it has to be in place for a while before a claim can be paid. What??? Who added insurance just recently - I didnt. I thought I was paying all along! Worst company I have ever dealt with.

rob Gibbs

Very disappointed in most of the staff. I had to go here several times and only two staff members ever truly helped. On the other had two staff members literally refused to be helpful at all. I was told they dont do help customers unlock phones. I had to ask for a supervisor the second time I went back before someone helped me get it done. This seems to be on par for the general customer service I have received from T-mobile. I would definitely suggest Verizon for better customer service and better reception in this area.

Scotty Shivar

I was with t mobile for 9 years and never got good service anywhere. I called customer sevice a few time and they told me I could get out of the contact with out any early termination charges. SO i have switch to verizon and now have great service EVERYWHERE but t mobile has sent me a bill for 1100.00 from a collections agency that trys to bully me into paying the full amount or filing it toward my credit. I would never get another phone from there again.

Sandy Sciales

Great coverage, terrific customer service, phenomenal price! After10 expensive years with ATT and an extensive comparison between carriers we were hesitant to make the move to T-Mobile. It has been an excellent choice! The folks at the store are courteous, and genuinely interested in providing great and expedient service. The CS on the phone are also fantastic. We are pleased pleased pleased!

Screen Share

I hate T mobile, Service horrible!!!! Everywhere...... landfall 90% no service, even on Collage rd some places no signal, Myrtle Grove Rd. Masonboro Loop..... wifi calling dropping on all phones even with new router, Never again!!! I have with them two - Note 2 and galaxy 4!!!! Horrible service..... dont expect services work in Harris Teeter or Food Lion. Leand area no Internet!!!!

Ryan Risley

The staff is usually nice and as helpful as they can be. But the coverage and corporate customer service seem to go downhill everyday. Now they no longer offer loner phones during repair - even if you have insurance. I guess you arent supposed to worry about receiving or making phone calls during this time. Time to move over to Verizon...

Jason White

Horrible service! Employees try to scam you and make you spend as much money as possible! Instead of being helpful they are more worried about making their commission.... Be careful... Go to the mall.. T mobile at independence mall is completely different!

Edward Orde

Very friendly staff, clean and well kept place with a great selection of devices. Woman who assisted us was professional and friendly and offered us several options to make sure we got the best deal. Will be returning.

A Private User

the service is o.k., and they do offer great deals. but sometimes the people there can be a little snoody, so be careful. and this number is not correct, so dont waste your time trying to call it.

Go Audio

Horrible service and lots of smoke and mirrors. Once they have your money get ready to hear Im sorry alot and walk out unsatisfied but still gotta pay the bill. And the wait times are rediculous.

The Schlalines

Bad service. I wish they were ready for me as a customer. I liked my plan and price, but I need to be able to make and receive calls. I tried it for a couple of frustrating months.

Alissa Buffington

Jaramie was very helpful and pleasant during the entire transaction. One of my more better experiences with T-mobil.

anthony jackson

this T-Mobile store lets you leave happy and they have awesome deals and prices also amazing tablet deals #uncarrier

Chad Wilgus

They dont help people with bill problems or problems with anything. They tell you one thing and do something

Wendy Willis

Professional staff have been with T-mobile for almost 10 years.

Ian Cross

Love the service. And our salesman Jake C. was awesome!

Pansey Zoller

Better than Fayetteville stores on their worst day.