Category: | Ford Dealer |
Address: | 2425 Broadway St NE, Minneapolis, MN 55413, USA |
Phone: | +1 612-378-6000 |
Site: | boyerfordtrucks.com |
Rating: | 3.2 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed Closed |
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Jeff Rit
Approximately the 9-5-2013 Boyer Ford put a transmission in my truck ,then on 11-4-2013 I brought my truck to them to fix a cold start problem and they put new windshield wiper motor and told me that they fixed the cold start issue. I brought the truck home it sat for 2 days then I tried to start it { outside temp was 46 degrees } did not start until I plugged it in. when I called about it they gave me the run around. I asked to talk to a manager they said no one was there. I did not have the time I needed to go to work { 11-6-2013 the west side of ND and they knew that} on the way my truck ran like S**T so I called them again this time I was Pissed off it ended up costing me twice as much in gas. On my way back 11-29-2013 on highway 61 going east driving 70mph I hear a bang looked in my rear view mirror theres my drive shaft in the middle of a 3 lane hwy. I walked back picked it up put in the bed of the truck and called Boyer Ford they are on holiday the recording said " . So I called them the following Monday spoke to some named Mike let him know that I have photos of the drive shaft in the middle of the hwy he first said that it was not their problem and the further into the conversation he said that they would like to see it so I replied great HE IMMEDIATE RESPOND OH THERE IS NO MANAGERS HERE SO HE DID NOT WANT TO SEE IT AND FOLLOWED UP BY SAYING GOOD LUCK " Since no one had worked on the truck but them and the drive shaft had to be remove in order to replace the transmission. Im telling everyone and anyone DO NOT trust them I can backup everything I say with photos and documents from the company that is fixing the truck, so far it has cost me over $600.00 Hope this will help you Lets start with I thought that a dealer shop would take care of there customers. Boy was I wrong thay replaced my transmission less then a year a go in the first 30 days the driveshraft fell off on the highway I took photos then called Boyer ford the service center told me that no one was there in the middle of the day to help me. thay would not return my calls .you have to disconnect the drive shaft to put in a new transmission , now the flywheel is bad because the new stater was not tightened down correctly. BOYER FORD ARE CROOKS!!
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German Huber
I had a problem with my wifes Ford Escape on Monday. The Truck was at New Brington Ford for over 24 hrs, until I got a call from them saying that the fix was $609 + Taxes. I called Boyer, and Mike quote me the same repair with the part included for $250 out of the door. I when to drop the car on Tuesday afternoon (Drove the car from New Brighton Ford to Boyer) for them to work on it on Wednesday morning. A really nice Lady (which sadly I do not remember her name) at service gave the option to wait an hour and drive the car home fixed. A little over an hour later I was driving the car home, and saved not to spend an extra $400. Just to be clear, nothing wrong with New Brington ford other than the price I was quote. Mark was great there and when the extra mile to help me the problem... Anyways, Boyer is my new Ford Dealer from now on. Thanks Boyer Service Department.
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Blaine Barnhart
I was a little hesitant based on a couple of the reviews. But, didnt have many options for my C-Class Motorhome with E450 Ford Chassis. I can say our expectations were greatly exceeded. The facility is very nice and they had several other RVs already there for service. I was expecting it to take several days, but they literally called me the next day after quickly identifying a short in my exterior lights, doing recall work on the tranny module and they also fixed a severed airbag wire caused during after market seats installed. The only charge was for the non warranty airbag wire repair. We were so pleased that I will be bringing our coach there for its next required service. Far better experience than the unprofessional atmosphere I encountered at another local Ford Car dealership. And Boyer is more appropriate anyway for big rigs.
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Doug Happe
Took truck in to figure out a drone at 70-75 mph.. Couldnt figure it out. Paid them to remove and replace u-joints and the drone was still there and now a bad vibration. They made an adjust ment and the vibration was less pronounced but still noticable. Had them check it again and Vicki said the driveline guy checked it out and it was the rear end for $2300. I came in to drive it with the driveline guy and he thought it was a balance and possibly shimming, though the balance issue/vibration was never a problem before I brought it in, He also said he didnt say it was the rear end so Vicki was trying to charge for something that wasnt even a problem. That is potential fraud in my book. Find a good local guy that others trust. The stealerships are there for one thing, to sell you something that you keep spending on to repair.
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Edward Lorch
Awful experience. Diagnosis changed several times. Invoice was resent and bill changed by over $1,000.00 (one CSR contradicted another one, not knowing the bill had already been sent). Work didnt hold. Engine is now down completely. Never met projected completion times. Never answered phone. Left on hold over and over again. Clearly apathetic about a customer they knew was broken down in the middle of the country. Clearly in the business of finding ways to charge every dime possible. Not looking out for the customer - AT ALL. We cover most of the US with our fleet and this is the worst and most dishonest experience we have ever had. The new engine they quoted was several thousand dollars more than any other quote received, they felt as if we had no choice.
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Jason Pobanz
Really disappointed I had to give one star they dont even deserve that. Went in to have a misfire fixed they charged me for head gasket and cam $11,000 back in November. Truck sat all winter started misfiring this summer in the same cylinder it went for November. Come to find out they charged me for a wire harness and the install but never put it in. Cost me 6 days downtime over a mistake they made.
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Joe Howe
The work was performed in a timely manner and they washed my truck when they were done. I had some warranty work done on my 2015 f150. I had to drop it off and pick up my rental for the night. There rental vehicles are not very nice. I dropped off a 2015 f150 and was given a 1997 f150 with no a/c and there was less then 1/4 tank of gas in it. I was less then impressed.
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YASIR FARHAN
they suck went there for diagnostics . they told me that my lower intake manifold gasket was leaking. I showed it to two different mechanics but they were not able to find any vacuum leak they told me that it needs a catalytic converted too and it turned out that it only needed spark plugs only