Mitsubishi Springfield

Reviews 8

SI

Silent I Nme

I brought my 2006 Jetta TDI into the dealership shop for repairs to the cam shaft, some front end repair, a new door wiring harness, and the clutch replaced, all at the same time, in Feb. 2012. The bill was a little over $5700. 16 months later, my clutch begins to slip slightly on hilly terrain. It was not doing it all the time at that point but since I had just spent so much in repairs, I didnt take a chance. I scheduled an appointment and had them check it out. They could not get it to slip, even after a couple test drives, but noticed an oil leak although they could not pinpoint the location. They kept it all day, put dye in the oil, yet could not find the leak. So they looked it over again and decided that maybe the EGR valve needed the carbon cleaned off. They did this free of charge and told me that the oil leak was not bad enough that they could not see a noticeable change, nor did it leave an oil mark. But because of the dye, they said that they would be able to pinpoint the oil leak the next time I came in for an oil change. Fast forward 6 months later, my clutch began slipping all the time, especially on any incline. I brought it back to the shop, they tell me that the pressure plate is for sure burnt out and in fact, that they could smell it. They tried to tell me that it was because of my driving, (how I drove it since I got the clutch replaced). Thats ridiculous because I drove it for years before the original clutch needed replaced (the one they replaced). As I began to question this, I asked what else would make the pressure plate go out quickly. The service manager said that if oil got inside the pressure plate that it could delaminate the plate (he explained, because its made like brake pads, several thin layers glued together). I then recalled that mysterious oil leak that the techs couldnt find just 6 months prior. I asked the service manager if the rear main seal was changed when the clutch was replaced back in 2012. He said that he didnt have time to look but that they basically wasnt going to help me at all with this new repair. I took my (diesel) Jetta to the dealership because I expected top notch work done on a specialty car. I paid close to twice as much in repairs and parts by taking it to a dealership because I expected these people to be as professional as they come. Instead, because of their unprofessional decision not to change an gasket that had the seal broken for the first time, on a car with 180k miles on it, will now cost me close to $1600 to repair. I am a single parent to four children and a college student. I had to borrow $3000 plus use $2700 of my student loan money just to get the repairs done the first time. Now Im faced with repairing a part that went out BECAUSE of who I chose to get my car repaired by. I wont be back!

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JE

jennyclair1

Bought my son his 1st truck from this place. After buying the 07 Ford Ranger, we filled it up with a tank of gas because it was sitting on E and then parked it at our house. When it was drove for the first time, only a couple of days later, we got 15 miles down the road and lost the entire tank of gas - leaking everywhere from under the bed. The dealer hadnt even cashed our check yet and we were already broke down and in a repair shop. I replied to an email from the business telling them what happened and they never replied back. The salesman was very old school, saying things like, "Have you came up to MY price?" This was a phone call after we had already abandoned the deal and started looking elsewhere. The salesman also claimed he had no wiggle room on the sticker because they made $1800 worth of repairs - claiming new tires, windshield wipers, oil change, inspection, etc (that doesnt add up to $1800 to me for a basic 07 Ford Ranger w/ 15in tires). At the end of the deal and after we had written a check to hold the truck, we discovered the passenger door didnt open. When my dad asked them to fix it, they said the deal was already done. He then informed them both doors had to open for it to pass legal state inspection and they reluctantly fixed it. The whole process was a complete struggle. ....and I STILL do not have paperwork they promised they would mail so I can license the truck.

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JO

joe berrer

I have bought several cars there of the years and I have never had anything but a positive experience there. I have read some of the other reviews and knowing what I do about cars and mechanics I find them unsubstantiated. I have used both the Porsche and Volkswagen service there for years, and they have always fixed my problems the first time. Their staff has a very low turnover, and I have been using the same salesperson and service advisors for years. I cant speak for Mitsubishi because I have never owned one, but as far as the German lines go, dont be afraid to go see these guys, They are the best.

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A

A Private User

I brought my car in to their shop, first time customer. They looked to be a good place to take my 01 Eclipse GT to get fixed. The car wouldnt start, and they claimed to fix the problem, they would reprogram the keys. Not even 8 hours later, my car would not start. They wouldnt own up to the problem, and refused to refund my money. I would not recommend anyone take their car here for service. They will jerk you around, and lie straight to your face.

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MA

Maple Wood

I want to thank you Ron Jones and Michael McCormack (sp) for your help, kindness, caring throughness and A1 service every company and service dept should strive to be like you are. I appreciate all you did for us yesterday and I look forward to doing business with you again in the future

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JA

James Gerlach

Bought three of our last four vehicles from Springfield Imports...regret not making the fourth purchase from them. Bill Hall, the sales associate I dealt with, was professional and honest. Cannot recommend strongly enough.

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TI

Tim Hueer

I used to work at Springfield Imports/Volkswagen/Porsche/Mitsubishi and now I am a customer. I have nothing but good experiences with this place. I would recommend to my friends and family

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ZA

Zachary Colgate

i bought a and had a new engine installed by these guys in 2012 for my 02 eclipse 6 months later im having to take it back to a garage because they f!@#$% it up. never use these guys!

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