Wally McCarthy Cadillac

Reviews 6

A

A Private User

Brent was very nice and the other sales people were pretty nice too. I definitely was feeling the sales pitch from them. They did not want to deal on the vehicle at all. I was pressured into the sale but I was expecting it. Would have been nice with a little less pushing from them. I do not know if it is common to remove deposits on cars if you needed to wait until morning but they did threaten to do this if I did no buy it that night. ( I had put the deposit on that morning.) Brent was very knowledgeable on the cars and mine was an import which was not a common car for them to carry, but he know a good deal about it and was willing to share. He also looked into things for me, and called me when he said he would (this is not common from my car buying experiences). It would have been nice to have a few things thrown in on the purchase however the car was priced very well vs other cars of the same type and mileage. They said I would be able to contact the previous owner if I wanted, (They had said it was okay apparently.) But did not need to. Brent also came to get me so I could drive the car home without hassle. Overall: Good dealer, did not seem willing to negotiate much on used cars, knowledgeable, pushy dealer but expected on a commission style place, friendly, helpful, pretty quick work for the car cleanup and financing, pushy on the warranty however too. They filled the car with gas which is not common especially for a used car.

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Tonya Carlson

I live about 30 minutes from this Cadillac location but am not a fan of the one in Edina, so had to go a bit north to find another dealer. Disappointed that when I got my SRX that the computer programming wasnt set up and it took them 2 hours to fix it. It sucked up all of my time so there was none left to get an overview of the vehicle. So I drove this car off the lot with little to no explanation of how anything worked. The deal was that I would get vale service to pick up my SRX when I needed an oil change done. This service has since been cancelled. Cost savings for them - totally inconvenient for me since I dont have time to run up there, nor do I have enough vacation time to take my car up there every 5,000 miles. It was the biggest reason I went with the Cadillac...they sold me on the vale service and all of the warranties they covered for tire rotations and oil changes. I really wished I had gone with another brand of car that was able to help service my vehicle AFTER the purchase. Now Im on my own paying for them when my warranty has years left on it. Very disappointed and NOT happy with this place. My total experience was not the quality of a Cadillac dealership as I thought it would have been.

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Jen McDonough

Our experience with Alix was great, I just wished we could have moved it a little faster. We made online appt for 2pm & dont think we left there until close to 7pm. We had a 2013 Ford Explorer for trade. Used your NADA calculator on your website when we made the appointment for est. Trade in value & Alix acted like we were crazy with the amount that was on the print out that we brought in but it came right from your website using a Good rating. We were given the trade in value the cost of three things to repair before it goes to Midway Ford, bumper scratch, hubcap scraps, and front apron repair. Quite certain non of those repairs were going to be done at your Cadillac dealershop before bringing to Midway Ford. Disappointed with Finance guy Brad who didnt offer us the 1.9% interest rate that Cadillac was offering as that gives a bigger kickback to you. My husband did his homework before our visit and asked about it and Brad acted like he had no idea about it, looked it up, then told us we were right and worked up the papers accordingly. We were also going to order some Weather Tech floor mats but didnt get that done before we left.

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J. B. E.

This has been the worst car buying experience ever. These people thanked me profusely for my service as a U.S. veteran to my face and the second we got our used car home they literally told us they are not going to resolve any of the minor issues we verbally agreed to. Were talking a burnt out tail light, one missing center cap, no owners manual and an odd smell coming from under the car. We asked them if we could return the car and they actually sent a runner to the bank to cash our down payment check while they stalled us, then once the check was cashed, they told us too bad you own this car and we arent fixing anything. Not even the tail light. This actually happened. We were shocked that these tactics are actually occur at a Cadillac dealership in Roseville, MN. I would avoid this place like the plague. I guess there is a reason why the BMW, Audi, Mercedes and Jaguar dealerships are all new and shiny and not some dingy hole in the ground with 1970s carpet and smelly bathrooms. Oh but you can watch a massive 21" tube TV while a bind man tries to vacuum your car. Its ghetto and shady.

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Big Daddy Clemons

thanks for showing me the car my day was wasted because you lied and told this car was in perfect condition. i did look up the parts and services shocks are 203.11 each Control Arm Bushings are 109.94 each Steering Rack Pinion 351.45 transmissions lines 115.24 each like 1200.00 just in parts and 1000.00 easy in labor at 65 a hour and then the services dif flush Engine oil Oil filter Engine air filter In-cabin air filter Wiper blade replacement Fuel filter Power steering fluid Transmission fluid Engine coolant Timing chain plugs easy 1500.00 thats thats 3700.00 i was expecting the 1500. in services because when you by a car you do that to protect what you have the other 2200.00 i was not expecting i doubt this car passed an inspection i stopped looking i did see the imperfection that are normal the outside bodies is clean the tiers are far from new and noisier than the car we come therein could have a wheel bring issue right seemed to be louder just letting you know what is up this car passed mccarthys full inspection but not my 5 minute one

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Ken Johnson

I had checked out several brands of comparable sized SUVs and had checked out COSTCO pricing. I stopped by Wally McCarthys on a Friday (11/18) afternoon to just respond to a call from Alix and discover a little more about the XT5 and the COSTCO pricing. There was a XT5 coming in that was very close to the model and options I was interested in. I was planning to go home and talk to my wife about it and thought I was just putting $500 down to put a hold on the vehicle. I got a call on Saturday (11/19) that the car had come in. I met again with Alix and agreed we would purchase the XT5. I had no intention of moving this quickly on selecting a new SUV of any brand. The XT5 was ready Tue (11/22) and we signed the paperwork and picked up the XT5 that day. It was a positive experience working with both Alix and Greg (GM) at Wally McCarthy. Ive never worked with an auto sales representative with such a high focus on customer service as Alix.

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