Walser Toyota

Reviews 3

RA

Ray Abdurakhimov

Hi, I would like to tell you the story, what happened to me yesterday at Walser Toyota dealership in Bloomington, MN and I really hope that Headquarter of this dealership will read this message. On Saturday (August 10th, 2013) i went to Walser Toyota dealership in Bloomington, MN to purchase a brand new Camry 2013, unfortunately by the time I submitted an application the financial institutions were already closed and my sales person told me that they will call me on Monday and will let me know. On Monday (August 12th, 2013) my sales person from Walser Toyota called me as he promised and told me a good news that I have been approved and I can come over and sign the paperwork. I came to dealership at 2pm and I decided to go with brand new Toyota Camry 2013 SE, so my sales person (Bryce) showed me the car and we together and two of my friends took this car to test drive. I liked the car really much and I decided to purchase it, while we have been working with paperwork, my sales person (Bryce) asked me do I want to fix the hale damage on the car which cost $1500? I told him let me take a look at the car one more time and after that I will tell you my decision. Me and my friend went out to the parking lot to take a look at the car and the car was in excellent condition and I havent noticed any hale damage, so my decision was to purchase the car in as is condition. My sales person submitted all paperwork and finally again I have been approved and I was ready to pick up my brand new Camry. My sales person (Bryce) asked me do I want them to wash my car and buff it, my answer was no, because it was already 8pm and I have been waiting for 6 hours to get this deal happen. I was told that my car will be ready in couple minutes, so I went outside and noticed that my sales person is washing my car, even though I told him not to do it. Then when he brought me a car, the car was totally damaged with hale and also the miles on car were 4 miles more then the car which I test driven and chosen. I told the manager and my sales person that I think that this is a different car and the answer was "What you talking about?" "This is the same car". Then I started ask them a bunch of questions about the difference between 2 cars and my sales person (Bryce) told me "Yes it is a different which you driven, this brand new car with no hale damage and you are actually purchasing this car with hale damage, but if you want we can fix it for you for $1500 or buy brand new for $1500 more of the sales price". I told them that it is not right to sell the car without showing it to the customer and why sales person send us to take a look to the car if there any damage if it wasnt the car which I am purchasing. So I asked for the big manager to talk and when i met big manager and started telling him the situation, the previous manager came out and different sales person came and they told me that they not going to sell me any car and they told me to go to different dealer. So today I went to different dealer and purchased new Camry, but because of that situation what happened yesterday - I wasted 2 of my days, a big frustration and have been lied by Walser Toyota in Bloomington, MN. Please take this message into your consideration! Best regards, Ray

NA

Nancy Yang

The Service department was a big disappoint for my spouse and I. I bought my first car from Subaru Walser about 3 years ago and they were great! dont get me wrong! Now with our third child on the way, we decided to update grade my car. Since we were familiar with Walser, we decided to buy my second car from a Walser dealership again. The sale clerk (Kela) was great, we didnt have any problems. We went a head and purchased my vehicle with an add on Dvd, a car starter, and the rust protection. We were told it was going to take two days to install the dvd, car starter, and to do the rust protection. Which was reasonable, but when we dropped off the car on the second day (pick up day). We waited all afternoon to hear from the dealership.. and unfortunately no one made a follow up call. Then we finally decided to call and was told it had not returned from the other party who was doing the rust protection. Now dont get me wrong, I understand the customer service industry very well. I work in the customer industry! If its a busy day, then not everything goes as plan. Thats fine, but they should have kept us in the loop. My husband decided to call around the afternoon 2:30pm and again at 5pm and was told it still wasnt ready. Finally an hour later we received a phone that the vehicle was now ready. But of course, they closed in 10 minutes! so there was no way we could pick up the car. We were upset, but decided not to make a big fuss over it. Were just not the type who like to complain about every little thing. The following day, we decided to pick up the vehicle. Thinking it should be quick since the vehicle was already completed yesterday. We pulled up to the service department dropped off the rental, and was told to wait in the lobby. We probably waited a good 20 minutes, and wondered if anyone knew we were here. My husband went up to the service counter to see what was going on and was told the vehicle will be out in 5 minutes. A few more minutes pass and we saw my car pull up, but no one came to get us. We waited patiently thinking someone should be coming. STILL NO ONE CAME, then we went back to the Service counter. The service clerk got her superviser and my husband went outside. All he said was "isnt this your car? Your keys are on the dash board. Can I help you with anything else?". To top it off, they did not even offer to show/asked us how the Dvd player/car starter worked. Did I forget to mention, no one apologize for the delay. At this point we just wanted to get out of there. We did not bother to mention anything about the poor service. It seem like he was too busy to help us any further. We got the kids in the car and left as soon as possible. I was going to give them a 1 star rating, but decided to give them a 2 star rating instead since Kela did a good job. Were definitely very disappointed with Toyota Walser. Definitely wont be returning future.

SH

Shay Tilander

I’ll begin by saying that I totally dig the new, “no haggle” way of selling cars, although I wasn’t sure I was going to like it going in. I figured that the used car prices would be above what KBB was asking, etc. -- I was pleasantly surprised that that was not the case. I went in to Walser Bloomington Toyota to check out a Sienna minivan. I was greeted by sales associate Kevin Dahn. He sat me down and explained the whole upfront pricing model, etc. It sounded good, so we were off to drive the vehicle. I should mention the whole place is set up like a big open room, no back and forth with the manager lurking in the shady back room. The vehicle drove just as expected, and after Kevin explained some of the vehicle’s selling points, I was interested. However, I wanted to figure out the financial angle, what payments would be, etc. At that point, I was handed off to Luke Nelson, who I’ll describe as “the finance guy.” Luke did his job brilliantly, outlining basically every sort of payment to down payment to APR option I could come up with. He was incredibly patient with me as well, as I was instant messaging back and forth with my wife the entire time via my laptop. He gave me space when I needed it, getting up and leaving the table to chat with other employees. This was great, as I was on and off the phone with my wife throughout the several hour process. Had my wife and I both been present to go over everything, the process would have been seamless, and we would have been driving away in our new van in no time. But, as our life dictates, she was at home with our two toddlers, fending off battles and quelling tantrums while communicating with me. In the end, I was given a fair value for my trade in, I signed all the paperwork and was set to return the next day with my wife, and pick up the van, pending her approval, of course. Another good thing to note was that a side mirror on the van had been damaged and Walser ordered one and had it installed the next day, before we got there. After going round and round whether or not to go with the ubiquitous dealership “extended warranty,” we ultimately did. I know these things are usually just add-ons that go straight to the dealer’s pockets, and I seldom actually buy one. However, I decided to go with the one Walser offered, because the Sienna is basically like the Millennium Falcon, on wheels, and with LATCH points for car seats. There’s just too much tech to go wrong. We thought of it as paying for peace of mind, more than anything. Who knows if we’ll ever use it. Buy hey, it’s for as long as we have the vehicle. That said, I would like to give a shout out to Luke and Kevin, they really made the vehicle buying experience at Walser Bloomington Toyota a breeze!