Category: | Honda Dealer |
Address: | 3520 S Campbell Ave, Springfield, MO 65807, USA |
Phone: | +1 417-882-3900 |
Site: | wesselhonda.com |
Rating: | 4.3 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–6PM Closed |
RE
Renée Chae
Their customer service is TERRIBLE. And that was the end of my initial comment. HOWEVER, after reading General Manager, Leon Whartons reply below I have added the following: After I left this review and before Mr. Whartons reply below, he called me not very happy that I had left such a review. I called him back so I could share with him the recent experience with Don Wessel Honda so he would know that it was a legitimate complaint. It was not a very good conversation and I could tell he couldnt care less about what happened; he never apologized and had a very condescending tone the whole time we spoke; I just felt like he didnt hear anything I said to him. It definitely confirmed for me the one star rating. And then I saw his reply...wow...the lengths some will go to cover-up ones ineptness. Facts are: Joseph knew about the lug nut problem and informed the serviceman of the issue and told him that he needed to use a 4-way to remove it. Joseph clearly stated NOT to use an impact wrench, that a 4-way must be used because of the lug nuts fragility. The serviceman did not listen; never tried the 4-way and went right to the impact wrench, and broke it. The serviceman then claimed non-liability to Joseph and told him it would cost him $220 to fix, not $120, but $220. Also, the serviceman did NOT tell Joseph upfront there was a good chance the lug nut would break and that it would cost that much to fix. Joseph was under the impression they were not going to use the impact wrench and thought they would use care in trying their hardest not to break the lug nut using the 4-way. Again, the serviceman went right to the impact wrench without any care for what Joseph had explained and how it would affect him. Joseph was of course upset and could not believe how the serviceman just completely ignored his request and now is wanting $220. to fix it! For Mr. Wharton to say the real reason why Joseph did not want to pay that amount is because he didnt have the money is ridiculous; it had nothing to do with that. It had to do with him not wanting to pay $220. for something that could have been easily avoided if customer care was a priority and they did what Joseph had asked in the first place. Joseph takes great pride in his vehicles and loves his Honda Prelude, and it is far from the clunker Mr. Wharton is projecting by stating its mileage and year and what sounds like to me an attempt to make his story sound more plausible, and going to any length to do so. Is it possible a serviceman was in fact a little impressed with his nice stereo system? Is it possible they took the liberty to listen to it while it was in the shop as he could hear a very loud stereo from outside and when he got into his car the station was changed to a station he never listens to! I cant help but be really thrown back at the unprofessionalism of Mr. Wharton in addition to all the above is the following: Mr. Wharton wanted to speak to 19 y/o, Joseph about this issue when he was on the phone with me but I did not think that was a good idea the way he was dealing with me. I explained to Mr. Wharton that Joseph recently suffered traumatic parental death and has been through a lot lately and he doesnt need this kind of stress. Hes an absolutely wonderful kid who gets along with everyone and doesnt like discord. So what does Mr. Wharton do after hearing about Joseph? He posts his full name on here with other personal information, outright lies about all that happened and makes statements that are a clear intent to not only defame his character but publicly humiliate him. I do realize a one star review is harsh and is why I have only given one other review with less than 4 stars ever, but I have to call it how I honestly see, especially now after the horrible experience in dealing with Mr. Wharton. Id give this company a negative score if I could.
SH
sherry rose
In January of 2014 I received my car from having it shipped from Hawaii. Before leaving Hawaii, I had a check engine light come on and was forced to get it checked prior to shipping. It was a O2 sensor. So when I picked it up in January from the shipper, I called Don Wessell Honda in Springfield, MO o make an appointment. The man in the service department who answered told me that I didn’t know what I was talking about and that he was going to have to “diagnose” it himself and he would have to charge me $80. After having to put up with their sexist rude men in the service department, I had to return because of the air bag recall. when the news came out I went to the Honda website and put in my VIN. It stated that my vehicle was one of the recalled. So when I called, Oct 20, 2014, I was greeted with the biggest chauvinist I have ever met. I was told that there was absolutely NO way to tell if my vehicle was one the ones that was recalled. After I explained about the Honda website and the VIN, he told me I was stupid and I didn’t know what I was talking about. So Thursday, October 23, 2014, I made an appointment through the website. Now mind you, I registered with my vehicle’s VIN. I made an appointment on Tuesday, October 28, 2014 at 1300. Now I live in Waynesville, 90 miles to the east of Springfield. I had to put in for the afternoon off. So when I get to Don Wessel Honda, I get treated like I am stupid because I am a woman. Steven, proceeds to check me in and then tell me, Oh but we have to order the parts by the VIN and we didn’t have your VIN. I then explained to him that I am registered with the website with my VIN. He says that he then has to “check” to see if the part was ordered. I was then taken to the mall. About a half hour later, I receive a call, telling me that the parts are “back-ordered”. I tell him I want to speak to a manager. The manager comes on the phone and becomes rude and defends his incompetent service department. I told him that I did not appreciate my time being wasted. He proceeds to tell me , “oh its not a waste, we can still change your oil.” The only reason I scheduled an oil change and tire rotation was because I have no other choice but to bring my car in for the recall. and I could have had the oil change done for cheaper and without wasting 4 hours of my time and a half a tank of gas. He offered NO apologies and said he has the best service department. He is delusional. YOU DO NOT WANT TO USE DON WESSELL HONDA EVER! WORST SERVICE EVER! THE ONLY GOOD THING GOING FOR DON WESSEL HONDA IS THE SHUTTLE DRIVER, DON!
BL
Bloodycow
My wife and I traveled to Springfield from Fort Leonard Wood to check out their Accord inventory. We actually started off looking at their stock of used Accords, but they didnt have anything we liked. We then took out a new 2016 Accord EX-L with V6 and loved the car. It didnt have navigation, but that was ok. Thats when it all went down hill. First they tried to write it up for more then MSRP by almost 1000 dollars. After we looked to see what that model was selling for on True Car, we negotiated down to 30,500 and both parties were happy. Then while sitting for over an hour to go through the finance dance, we actually already had a loan through USAA, we got a call from the Honda dealership in Jefferson City. He could get us the same car, but add navigation and sense for 29,680. As their dealership is part of the USAA network. Well, thats fishy, Don Wessel Honda would have had us try to pay 33,000 for that same car. So we decided to walk on the deal. On the way out of the dealership, we ran into our salesman who understood and wished us the best. He then must have ran to grab the Sales Manager to try and keep the sale. I then explained to him that we were offered a much better deal. He then started to berate me telling me he could have made that same deal! Well, why didnt you then. I understand you work for your profits, but whats the point of getting upset if you dont put your best deal to the front. He then continued to berate me infront of my wife and children, saying that I wasted his and my salesmans time. Which is funny, because its your job to try and sell us a car. He actually started to be demeaning and talking down to me. At that point my frustration level peaked and I told him he needed to walk away before he said another word. My advice is to call around to other Honda dealerships and look for the best deal you can get as Don Wessel Honda is going to nickel and dime you then treat you horribly when you call them out on it. Good luck to you.