Brighton Ford

Reviews 3

DO

Don Wilhelm

Why is it you go to this dealership with $22K in your pocket as a down payment on a used vehicle (more than 50% down)and state a price you want in monthly payments but they keep coming back with higher figures. A leased vehicle was being turned in and just 7 months ago it had plenty into it to call it a fair trade and not being upside down. Now you are thousands upside down????. I was finally told the only way that can be accomplished is with a 84 month loan having a credit score of over 800. Next the truck had over 1 year left on bumper to bumper warranty. I was basically strong armed into having to pay for a 5 year extended warranty that was effective the date of signing yet I am only being able to extend it for less 4 years as again, the truck still have over a year left on the original 3 year warranty (2015 F150) . Was told if I dont do it now I cant be picked up later as it must be added to the loan and I would loose the opportunity. I inquired about the cost and my wife and I were told it was very expensive and valued at over $8K Ultimately I found out the cost was about $3.5K when I reviewed the documents I signed after getting home (we were late there after closing time) as I was the last customer and we felt like we were being pushed out the door. When I took possession we were told they couldnt find the extra key set and they believed it was in the service dept as the vehicle still needed serviced. Think again - the keys were not found. My wife talked to my sales rep once on phone after the next business day about getting appt set for service to finish prep - Something he requested I we. We did set it up with him, but had more questions later. Called and left voice mail. No return call ever. Sent e-mail and no reply (x2). He sent me a document via e-mail that I completed and I made a comment about wanting to turn the vehicle in the night before service. No reply. Call the sales manager to complain - left voice mail (lady) and never a courtesy call back to this date. Turned my car in for service - service had no clue who I was even after an initial conversation with my rep about turning the vehicle in. I set up the appt myself indicating what needed done. I decided to go back to the show room to speak with my sales rep seeing I had not heard from him since the sale (great after sale customer service) Saw him in his office and yes I lit up about the appt. He said oh no I have it all taken care of. I asked him why was he is lying to me and I was not in a quite voice at all, which he just laughed back at me. I told him I want nothing further do with him as I just set it up myself as they knew nothing about it had heard absolutely nothing from him concerning service being needed. When I got the vehicle back, only part of the key ring was given to me indicating the other key was not their responsibility. Well the lost key ring had the 2 keys so why would it not be your responsibility. One item that needed to be repaired was not even touched because it was not written down. Dont know how that happened because the service writer even told my wife and I it would need an electronic guy to work on it and he would not be available until the next business day (volume control on steering wheel does not work at all). Would I recommend the dealership? Probably not as I pitty the next person who has to be treated like this. Take my $22K and run - that is exactly what happened. I am out one year of warrant that I have to pay for (charged for 5 years while only receiving 4 has me more that a little ticked off - not to mention the rest).

DA

David Lindberg

I purchased a new F-350 from them on the 4th of July. Overall I wish I hadnt purchased it from Brighton Ford. I should have seen the signs and never purchased from them. I guess I purchased from them because they had a really good selection and the prices were good. First they were absolutely no help. We kept having to walk back and forth to find Maynard Morrison our sales man and get keys to even get inside and look at them. Then we finally found one and drove it. We wanted it and so we went inside and talked to the sales man. We filled out all the paperwork (which took forever) and then went to the finance person (again took forever). They offered an extended warranty and I asked if it was a Ford extended warranty. He said yes and I said well ok. Turns out after getting the warranty card in the mail that it isnt. Its from First extended service corporation and that company is notoriously hard to get to pay out. So the warranty is basically worthless. Ive got a call into the finance manager to see if anything can be done ( the way things have been with them so far Im not hopeful). Anyway a couple days after I bought the truck I noticed that the hood and bumper were way crooked. I took it in and they said it was in clearances and they couldnt do anything about it (really?). Obviously I wasnt very happy and was directed to talk to the service manager Mike Cochran. He wasnt in and so I was told that he would get in touch. He did but I wasnt able to pick up and he left a message to give him a call. I called him back twice each time getting the front desk. Each time I was told he wasnt available and was asked if Id like to leave a message. Both times I did and both times I never got a call back. Do I like the truck overall? Yes. The body gaps suck. The bed isnt quite in line with the chassis the tailgate squeaks and the weather stripping is falling off and the truck doesnt even have 5,000 miles on it. But its spacious and comfortable and has the power I needed. Would I buy the truck again? Im not sure. I guess it depends on if I need to use the bogus extended warranty the sold me. Would I buy anything from Brighton Ford again? Not likely.

MI

Michele M

We just bought our 5th and 6th vehicle from the fabulous duo, Maynard and Marc. We have purchased vehicles from these two for the past 13 years. They make a normally stressful process seem easy. Whether I go into Brighton Ford by myself or with my husband, I receive the same excellent service. They are patient and answer all of my questions. They completely understand that purchasing a vehicle is a major decision and walk us through every step of the process. These two amazing human beings stole my heart about 10 years ago. As a single parent at the time, my six year old son and I brought our truck in to trade for a new vehicle. My son had recently finished chemotherapy and radiation treatments for a highly malignant brain tumor. Although, my son and I had talked about the trade many times prior to arriving at Brighton Ford, he became very emotional during the trade. At one point, he even began crying stating that I was trading in his best friend. This momma’s heart began to break and we both became a little overwhelmed with the process. Marc, Maynard, and the entire team at Brighton Ford that day stepped right in and immediately began to comfort both of us. They took the time to show my son every detail of the new vehicle and showed him that he could even play his DVDs. They catered to his every need in that moment. He left Brighton Ford that day with a huge smile and a new best friend!! I left Brighton Ford that day with a new loyalty to a wonderful group of human beings!! Overall the years, they have continued to help my entire family whenever we have needed a new vehicle. What an amazing family owned business that truly cares about the entire family! Thanks Maynard, Marc, and the entire team at Brighton Ford.