San Tan Hyundai

Reviews 3

LA

Latika Barmore

This has been the most HORRIBLE Experience of my ENTIRE LIFE!!!!!!!!!!!!!!!!!! If I could give NO stars I would! It all started with bringing my 2011 Hyundai Sonata in for recalls. I asked the service person to check my steering wheel which had been shaking for a couple of days. He said it would be $245. I responded with "Great, Can you check it first though?" He said "NO, I look at tons of these a day, I know what the issue is and it costs $245". I then said, FINE! Since you are not going to "Check" my car before making me pay. Park it and I will go find me another one! Salesman-Troy was great and very patient Manager-Kylen was AWFUL!!!!! In a nutshell the vehicle that offered/pre-approved was too small for my family 2016 Elantra GT and Try offered to help to switch vehicles to a bigger one of course to accommodate me after I signed the paperwork. However I knew that the Finance Co would still need to call me for approval. I get a call back for the Manager "Kylen" to yell you can just change your mind it doesnt work like that! You signed the paperwork its yours!" I informed him that nothing was set in stone and that it still had to processed by the lender and they would need me to approve all terms. Kylen boasted "Well I dont need anything from you! I will just process everything as it is". I then told him to do what he needed to do and I will do what I needed too! The next day, while still driving the Elantra, I still try to return the car the dealer would not let me! So i get a call from a friendlier Manager-Bill who try to calm the waters by telling me in a very nice way that I signed the papers but he can get me in a bigger vehicle, but he really didnt need me to approve the loan and that the Lender, Prestige Auto Loans, should not have told me I have power to do that because I dont! I had been driving this vehicle for 10 days now as well as going back and forth with the Dealer and Lender about "Power"! AGAIN this has been the most Horrible and Exhausting Car buying experience EVER!!! I still was getting calls from the Finance Team at the Mr. Ed Dept saying "you can just keep driving around in "OUR" car! I told the women Ive been trying to return this car since the 2nd day I signed off on it! So basically after I requested Prestige Auto Loans to deny my loan the Salesman calls to validate that it was denied and to pick up my 2011 Sonata but when I get there he isnt there and neither is my car! So of course the associate on duty calls "KYLEN" to figure things out and "KYLEN" tells the associate her car is gone and we cant tell her where it is! The associate also says he has another customer coming in shortly can I wait in the hall!!!! He then comes out with a post it with a name and phone number to call! At this point the insurance company advises me to contact the police for stolen vehicle because they wouldnt tell me where my vehicle was that was still in my name and that I paid the car note that morning as well! I also contacted the Lien Holder "Avid Acceptance" to let them know what was going on! Long story short I ended up going to another Mr.ED Dept where they had to pick me up and met my needs! If you can avoid at all cost DO NOT BE FORCED INTO ANY CONTRACT YOU DONT WANT TO BE IN! DONT BE DISCRIMINATED AGAINST LIKE I WAS!!!!!!! SIGNED, NEVER AGAIN!

GA

Gabe Braman

We bought 2 cars one week apart from each other. I detest the process of car buying due to a number of reasons which it is not worth sharing here. I was able however to relax a little bit as soon as I arrived to this dealer. Doors opened for you, smiling faces, free water, free coffee. What you do not see is what hurts you sometimes, like a snake around a bend which you did not expect to encounter that morning you went hiking. To make a long story short we were able to buy 2 cars because we needed as a necessity and not luxury but I did not want a clunker, so we were offered first "those" cars" that have been sitting in the lot for a long time. The one my wife drives still has an awful smell inside , the previous owner was a cigar smoker. The dealer promised to resolve it and they did not. The car was delivered smelling less but still awful, so we are trying to find a solution. People buy cars to drive and enjoy not to be faced with a problem that was supposed to be resolved by the dealer and promised to be resolved before final delivery. We took a car from the lot and we resolved a problem for the dealer on that last day of the month when they need to sell more cars to meet "numbers"As a result I cannot ride with my wife in that car because I am sensitive to my stomach and the stench makes me puke. The second car we bought for me had dents and scratches and had 3 out of 4 rims dented and scratched. I liked the car a lot and wanted to stick to the brand so they agreed to repair the dents as it is normal or otherwise I would have skipped the car and go to another one. After they fixed part of the damages I failed to inspect the car carefully and since the color is a pearl white it is very difficult to detect damage such as dents. I found a dent and a portion of the rear panel over the rear wheel that has been bent as if somebody tried to lift the car with a hook of some sort. This is something that was not there before the car went in for the partial repair I was promised. As a result I am now shopping for a body shop repair because the service department denies being responsible of the damages. Since I bought the car it has been in my garage and never in between other vehicles anywhere ever because I park miles away from any supermarket, store, gym I go to for that very reason , dents and dings. I would never return to this dealer nor would I recommend it and shame on the NO BULL advertising.

P

P

I went through a number of horrible ordeals when trying to purchase a car from this dealership. We were taken on a test drive in a car that was littered with bird droppings and on empty. The salesman was unprofessional and when I suggested we add gas due to a warning indicator, alerting to the potential damage of driving on empty (Hybrid Sonata) he complained about using his money and added about 2 dollars of gas. Later when I placed a deposit for a brand new car we selected and went to pick it up the trunk was dented and creased, so it did not close properly. They tried to get us to take the car and said they would repair it to which I refused. I told them I wanted another with the same features and color. They said they could not find one at any dealership or on their lot other than the one that was polluted with bird droppings and driven on empty. They said it would take a month to get one from Hyundai. I found that after checking with other dealerships San Tan Hyundai had not checked with other dealers to get the car I selected. I believe this was done intentionally as this would be disadvantageous to their inventory and they would have to transfer the vehicle. I believe they wanted me to pay the transfer fee. When I went to pick up the car they said they got from the Hyundai factory to match the one I had originally put a deposit on, I found that it was the same car that had the broken trunk. They tried to sell it to me as a different car and had the trunk repaired. What they did not know was that I had taken a picture of the VIN on the damaged car, so I knew it was the same one. I called them on it and it was embarrassing. Neither of the men involved took responsibility for what they had done. I demanded my deposit back which they had retained for the car we had selected and when I went to retrieve it I noticed one of the men involved who I had been dealing with appeared to be hiding to avoid me. I am still considering further action because of the dishonesty and manipulation. I hope that this information helps so others can avoid any negative consequences from entering into a transaction with these folks. Please be careful. The man I dealt with described difficulties he had with other customers and given my experience I believe it was probably not the customers who were at fault.