Frontline Automotive Group Used Cars & Trucks

Category:	Car Dealer
Address:	1415 N Acacia Dr, Gilbert, AZ 85233, USA
Phone:	+1 480-907-6683
Site:	phoenixusedcarstore.com
Rating:	4.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–4PM Closed

Location

Photos 14

Reviews 8

Jayeleen Pina

I purchased a 2014 mustang gt with under 9000k miles on it on 9/26/15. I had noticed within the first week that the engine was sputtering. I contacted Mike at Frontline through email on the 11th day after purchase and he gave me a personal recommendation of a service technician to deal with at SanTan Ford. I had the car at the dealership for repair on the 12th day of purchasing the car from Frontline. San Tan reset a misfire monitor and told me the car was repaired. I had re-contacted the technician within a few days of the attempted repair and told him it was not fixed. I had the car in a second time on 10/20 and was told water was found in 6 of 8 of my spark plug wells (most likely from an engine detail) and that the wells were dried out and my spark plugs and coils were fine and that the car was fixed. 6 days later on 10/26 I contacted the technician at San Tan again and told him it still was not fixed, the car was still sputtering, the owner of Frontline was ccd on all email correspondence between myself and the technician at SanTan Ford. I never received a phone call or email from Frontline about the issue or how they would help me resolve it . I called Frontline this morning from my work with no answer, about 30 min later Johnny the owner called back and said "Hi, I missed a call from this number?" I told him that it was me the one who had purchased the mustang from him 4 weeks ago, I voiced my frustrations about how the car is not fixed after 2 visits to the dealership and that Im upset that I was sold a $28,000 car with a mechanical engine issue and that beyond that there has been no urgency or help to make sure the engine is repaired. Johnnys response was "Im sorry that you are upset with the manufacturer that built your car, I did not build your car, sounds like your frustration is with Ford and SanTan for not repairing it." I told him that my frustration is with Frontline for selling me a vehicle with a mechanical engine issue and having no urgency or concern on helping make it right." I asked him to understand from my shoes and not a car dealership that you purchased a vehicle with an engine issue for $28,000 and have had it in for repair twice and its still broken all which could be from your place detailing the engine on this car." He then denied that they detailed the engine at Frontline and said it was detailed prior to him receiving the car and that again I should be upset with the manufacturer Ford who built the car, and that he didnt build it. I said, "I love the car, its beautiful, all Im asking is for you to do what is right and call SanTan and make sure they do whatever it takes to fix the engine. I feel taken advantage of." He said, "Im done" and hung up on me. By far, the worst experience Ive ever had with any business, car related or not. Everyone please be very careful purchasing a vehicle from here. The owner should have contacted me upon my first concern of the engine issue and said, "Im so sorry, we had no idea that there was a mechanical issue of any kind, but we will do whatever it takes to fix it. I will contact SanTan personally and make sure this issue is resolved right away, Im so sorry you had to deal with this inconvenience and I dont want this to be a reflection of our business in any way as we value our customers very much." Instead, I was hung up on. Im so disappointed and feel so used. Im taking the car in again for the third time, Im hoping this is the final trip.

David Arias

Unlike the only other review on here. I have always had a great experience at this dealership. So much so, I have purchased three cars from them, and will definatly go back to them in the future. Im guessing the other review was probably some 18 yr old kid trying to purchase a 50k dollar vehicle. I have never had any resistance about test driving a vehicle and Johnny and Mike have always been very helpful and polite. I would recommend this dealership to anyone and anytime I am looking to by a vehicle I always check their website first to see what they have in their inventory.

Kenneth Powell

Cant say enough good things about Frontline and how helpful Mike was in the car buying process. Live out of state and found the car I wanted. He was very accommodating to driving it by a local dealer for bumper to bumper inspection. Once that passed he took care of all the shipping details and talked directly with my lender on all the out of state title transfer questions they had. Buying a car sight unseen was a new one for me and Im just grateful for how easy Mike made the whole process. I would highly recommend buying from them if you get a chance!

Scott G

Johnny and Mike are a couple of great guys ! They made the deal simple and fast. Car was as presented on their website. Financing was easy.Trade in offer was very fair. Buy another car again from their great selection of current Muscle cars. I agree with the other review about the kid. I could touch it, sit in it , and test drive it. Aint nobody in there that is rude. Maybe a dry sense of humor, but not rude :-) Highly recommended, Scott G

Larry Robbins

I recently bought a 2001 GT Mustang from Johnny and Mike . The process was very smooth and transparent . I had an issue with the delivery of the car being delayed ,but Johnny and Mike stayed on top of it until my car was dropped . This included some very late and early phone calls . I was very pleased on all aspects > I would not hesitate on a recommendation for this dealership. Five stars without question.

Wen Yin

Would give 0 star if there is that option. Terrible place, cars with no service record. and the employee is RUDE. they wont let you touch the car unless you agree the price. this is ridiculous. stay away from this place unless you want to waste your time!!!!

Scott Clark

Mike is awesome, very smooth and pleasant buying experience. Love the inventory, this place is a gearheads dream. Pricing fair, financing excellent, and just a great business. Will be buying cars from Mike in the future.

Dylan Messal

One of the best sport car selections in the east valley. Mike really took the time to understand my situation, communicate the details of the transaction, and he really knows his cars. Great, no pressure sales.