Category: | Pet Supply Store |
Address: | 3096 N Eastman Rd, Longview, TX 75605, USA |
Phone: | +1 903-663-0705 |
Site: | petsmart.com |
Rating: | 4.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM |
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Granite Planet
I booked an appointment for my dog to be groomed this morning at 9 a.m. 4/17/16. I arrived about 10 minutes early. No big deal, even though the doors are locked, they have a bell that we can ring to be let in because the store doesnt open until 10 a.m. I rang the bell 3 times waiting about 3-5 minutes in between rings. finally, somebody was coming to open the door. You could not have walked any slower and with any less sense of purpose. at this point Im already pretty ticked off. as Im walking to the back to go to the salon part, I pass a young lady that seems to be Meandering around. I go into the salon, and theres nobody inside. No worries, theres another bell for me to ring. I ring that twice again waiting 3-5 minutes between rings. who comes in to help me, but the young lady that was Meandering around and clearly saw me walking my dog to the salon. seriously? So she comes in and goes behind the counter and stands in front of the computer. after a few moments of looking at it blankly and doing nothing, she says Im fairly new and dont know how to get into the computer. I was expecting my manager to be here by now. you could come back if you want to. well, hell no I dont want to, I dont ever want to come back. not to have my dog groomed,not by another dog bed, not to buy any more pet food, not to spend one more freaking Penny of my hard earned money on an overpriced pet store that cant even afford to hire competent employees. this is not the first time Ive had a less than perfect experience , but this is the first time Ive ever felt the necessity to write a review and walk away from this company. if you can stomach the incompetents, they do a fairly decent job on grooming. Ive been able to stomach it for quite a while, but today was the breaking point for me.
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Ashley Vaughn
Very disappointed. Unsatisfied. Two ladies working on fish were rude, and not helping, telling me I cant do this with a fish tank, when I have two already, and was looking to get the sale on the fish, the buy four get two free, just this weekend, went in on Saturday, we bought a new tank and everything, we were excited to pick fish and everything, and then they want to be rude about what fish we can and cant get, and we only wanted one kind and that this was gonna happen, and we were gonna end up killing the fish, and just on and on, when we just wanted to pick out our own fish and thats all, it was helpful but rude and we didnt need to have all that, we went in their to get fish and a new tank, and then another girl worker comes up saying that I needed and shouldnt buy the fish I wanted because I was gonna stress her out and all this other stuff, needless to say I wanted to buy four fish and get the deal of two free, but left with only one and not half the things I wanted/needed for the tank because I was so frustrated and wanted to leave, lost my business for sure. And wont be coming back till it gets fixed. It was rude and uncalled for, just wanted to have a good day buying and looking at fish for a gift. I dont remember the name of the two females but will be getting the names.
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Ashley Smith
I never leave reviews, so its got to be really bad for me to do so. If I could give them 0 stars I would. This is for the grooming services only. Ive taken my dog there only twice. The first time she was bathed well and smelled great, but had fleas crawling on her face and the top layer of her fur and she didnt have them before going in. Yesterday, after taking almost an entire three hours to bathe and defurminate (sp?) she smelled just as she did before we took her in and we had to brush out all her loose fur ourselves when we got home. What a waste of $61! Never ever again will we go here just because its convenient.
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Steven Frazier
The company as a whole is great. Ive had friends who work here and from what I see/hear..the management is a complete joke here and staff is under appreciated / overworked. They hardly have any employees here ever on the clock and the ones that are here are idiots who slack off and dont help their team members. Dont go here if you need help from someone because they will all either be hiding or in the back taking smoke breaks while leaving the cashier up front to basically watch / run the entire store. Sorry, like I stated at the beginning..its a joke in there.
JO
Jonathan D. R. Hall-Neal-Bayne
Aquatic section is stocked with essentials. Management is nice & appears to treat employees with respect, which is reflected in their positive attitudes 90% of the time. Employees here seem to really care for pets which is rare in this industry.
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Bella D
My daughters wanted to pet the cats and said that they were too busy with paper work. But, theres other workers just sitting and being lazy on the job. Will not shop here for anything.
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Mark Page
While the folks that work here are great, I can order anything they sell here for much less online (with exception of the pets themselves). Terribly overpriced.
JU
Justin Isonhood
Great selection of items for all variety of pets. Usually have plenty of pets to adopt from reptiles to Guinea pigs to birds and have monthly cat/dog adoptions.
ME
Melissa Porter
The staff is knowledgable. The grooomers are excellent at their job. The animals are always taken care of. The managerrs are very helpful.
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Heather Rogers
Prices are a lot higher for the same thing you can get at Petco. They do cart a few things Petco does not. Grooming fees are outrageous.
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Monica Davis
Friendly and helpful staff. We get our dog food from here but the kids love to go and check out all the fish and other animals.
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Michelle Harvey
Everything is pretty expensive here compared to box discount stores, but if you want to spoil your pet this is the place to go!
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Tyler Ryan
This store is always very clean and the staff are very helpful and knowledgeable. I would reccomend this store to anyone.
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ben beltran
Easy to navigate store. Lots of great deals on pet accessories. Also a fish return policy which comes in very handy.
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Jaime Donally
Im not a huge fan of this Petsmart. My Pomeranians haircut was not great and it seems like the store is struggling.
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Chris Cummings
Not always the best prices, but they have just about everything youll need to take care of your fur-babies.
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Heather Lynn Greene
After playing hide & seek for any employee working the store the product needed was finally located.
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A Private User
Staff is very helpful and curtious. Very Professional. Will definetly shop there for my pet needs.
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Patrick Green
This is a very nice store, but their pricing is confusing and often I find items mispriced.
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Jennifer Russell-Sawyer
Great selection of products for your pets and great people to help you find what you need.
HI
Hi Barrios.ronaldo
The grooming is the best part because my German Sheperd smells like flowers
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Emily Gold
Love pet smart training! Jamie is a great trainer!!! I highly recommend!
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Pamela Clark
Very nice. Carried large item to my car and priced matched. Excellent!
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Laura Jones
The staff are always willing to help you and they are always friendly
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Eric Holcomb
Love petsmart, they always have everything I need for my aquarium