PetSmart

Reviews 9

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Domenica Chapa

We have taken both our cocker spaniels to this petsmart since they were babies for grooming and day camp and havent had issues until this past week. I took both of them for grooming and I get a phone call that Colby (our oldest) was not gonna get groomed because he seemed to be stressed and had pooped. When I came to pick him up he looked worse than when I dropped him off! They had started his haircut but left him with patches all over and wet! When I tried to reschedule they told me they recommended I take him somewhere else! What kind of service is that. I called to complain with a manger and he had nothing to say but that Colby had pooped and they were unable to do anything. It makes me so upset that they had no explanation and their lack of professionalism is unacceptable. Not only that, a few days later I noticed that Jaxon was scratching his ear like something was bothering him. When I looked, of course they had hurt him while cutting his hair because he had dried up blood. If these people cant handle dogs they need to find another job. They have lost my business for sure and maybe two dogs wont make a difference to them but already two of our friends have looked for other groomers based on our experience with them. I dont recommend this grooming salon to anyone. They have to understand that our pets are like kids to us and they should be treated as such.

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Kara Donovan

So the adoption event that happens every Saturday is a joke. The people hosting it are awful, they dont tell you if the dogs have been returned for behavioral issues. My sister adopted a dog from this event at Petsmart and when he was returned to the Pasadena Animal Shelter because she was not able to handle the issues he had and was not aware. They tried bulling her boyfriend into keeping him, after refusing they put a picture of my 9month pregnant sister and her boyfriend up on the (Pasadena animal shelter volunteer) fb page saying they wanted the shelter to kill the dog, and that they are terrible people for bringing him back. Also saying that they dont care what happens to the dog just kill it. (None of which is true)They slander people for bringing back dogs. After making the post they blocked my sister and her boyfriend from the page. I have the posts screenshot its horrendous how people would do something like that over a failed adoption.

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julene garcia

I have taken two of my dogs here for the last several years to the grooming salon...a husky and a border collie. Outside of normal nerves of all of the dogs there I have never had a problem. They do what I ask and try and find the most economical way of doing what I need. My dogs are always happy when I pick them up and have never been harmed. I have even used the Pet Motel for our 2 yr old border collie and he is in heaven there. They treat him just as we do at home. With love, affection and give him the attention he requires with being a very active breed. Some times my schedule is difficult and I always feel like they work around my availability even when it seems impossible. For a big pet store chain I feel very confident in giving 5 STARS in the service and care they offer to my pets.

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FuNkYmUnky3273

All I can say is this place sucks, and that is putting it NICELY. Just came from there and could only find ONE person to ask a question (coming out of the pet hotel area) and I asked about a litter pan and she had NO idea what I was talking about. She started talking about treats and I said LITTER, four times before she pointed me to the cat area. I need items for ferrets and their "selection" is basically 3 shelves and most of that is for hamsters and gerbils. And yes, they ARE selling ferrets in Pasadena now so there goes that argument. I basically wasted the rest of my lunch hour and left the food I was going to purchase. I suppose they only cater to the higher dollar bracket of cats and dogs. I will NEVER step foot back in this place again, waste of time. Period.

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Michelle Clem

The grooming salon at this location is great if you request Liz or Trish. My mini Schnauzer-mix always comes out looking neat and clean with no cuts. However, Im leaving only a 2 star review because this location allows the Pasadena Animal Shelter and rescues who coordinate with them to bring dogs in for adoption on the weekends, and several of the animals are visibly ill and/or act aggressive around other pets and people who walk by. This is discouraging when so many people bring their pets with them while they shop. I will be finding another groomer and not taking either of my dogs with me if I shop there. Their health should not be compromised by the shady adoption practices used by Pasadena Animal Shelter.

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D Hamilton

I found an item appeared to be on sale. Get to the register and it didnt ring up correctly. Tell cashier and she has someone go look up the item and they come back and said no its not on sale. So I go back to where I got the item and the tag said it was on sale. So I grab the associate whom looked up the item and she goes those are in the wrong spot. I point to the shelf and say all of these? She says yes they are all in the wrong spot and its not on sale this is the correct tag over here. I said well usually if the items are behind a tag the says the price then thats the price you get. She says nope not here. I said well I will NEVER shop here at this store again. Just on principle. Ty.

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Jesska Chiu

So today my boyfriend went over to petsmart to purchase flea medication, cat carriers and litter. So this light skinned hispanic chic with the last name "rodriguez" followed my boyfriend around petsmart and commented about how he was "baller" because he was spending alot of money on our 2 cats. She had the nerve to even ask what he did for a living because he was so "baller" THEN she walked him to the cashier and she was the girl that rang him up at the cashier too -_- she continued arguing with him and told him why do you have to put your cats in a carrier when you can just dump them in a box... like girl, i obviously know what kinda pet owner you are... totally unnecessary.

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Arielle Garcia

The only thing preventing 5 stars is that when I go they are usually out of stock for what I need. Other than that the manager is excellent and always interacting with customers. The workers act professional and answer all questions to the best of their ability. I dont expect one person to know everything about something so when I ask a question I always say if you know to make them feel less stressed if they dont know it. Also the grooming is very good. I expect them to treat my pets with respect and gently and my pets never seem upset or not themselves when they come back.

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Nicholas Wininger

Many of the small pets have diseases, and tend to die after you buy them. Its a sick thing, and they know about it. Dont take your children here only to watch them cry as their pet dies from poor care from this company. Never had a problem with their fish, or normal product, but that does not make up for anything.I have purchased rats TWICE, and both times they had this problem, but I don;t have the heart to bring them back to those people... Also they tend to keep the pets in terrible conditions... over packed, and ill, spreading sickness! Pay attention to who you buy from.

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