Spybaby Bridal, Prom, and Tuxedo

Category:	Bridal Shop
Address:	426 N Franklin St, Syracuse, NY 13204, USA
Phone:	+1 315-471-1710
Site:	spybaby.com
Rating:	3.8
Working:	12–6PM 12–6PM 12–6PM 12–8PM 12–6PM 12–4PM Closed

Location

Photos 70

Reviews 5

A Private User

I went there months ago to look for a wedding dress. I had made an appointment and when we got there it was like they weren’t prepared. The girl helping us had red hair and was very not into her job, she saw us and just seemed miserable. They didn’t have a room for us but finally put us on this back room where they stick some other dresses and stuff. I started trying on what was in my size you pull your own dresses. I had a back injury so when the red haired girl (cant remember he name) was helping lace up a corset I said Woa be careful this is painful I have a neck/back injury to my astonishment and my maid of honors she began to pull harder and became very aggressive it was weird and uncomfortable. I just kind of froze. I just wanted out of there. I will never have a hard time sticking up for myself again! I should have yelled at her or something but I was in shock. I just said I didn’t need her to lace up anything else. They don’t have all different sizes there you have to just get into a dress too big or small and guess how it will be. If you want to try on a dress your size ti cost 50 bucks for them to order a ample for you but you can have a gift card for their store? Um no thanks. They seemed aggravated and annoyed that I wasn’t finding one that said YES! IM the dress. But I did see one of their designers had a beautiful gown I would love to try on. At this point the red haired girl disappeared for 45 minutes in the middle of our dress search...... we were waiting for her help.... and the owner became aware and started "helping" us. When I told her the dress I wanted to try on it wasn’t there she told me I would have to pay 50 bucks. Then she’s was like is this the dress you want over and over I was like I don’t know??? I haven’t tried it on she wanted me to place the order and came off very pushy. They can GET the designers they list they don’t have them. Overall it was a very negative experience my maid of honor and I ended up leaving un-noticed. Then the owner called me to ask again if I wanted that dress I saw in a magazine and had never tried on......I said you know what it was a really bad experience and we were ignored and treated rudely she said oh and that was it NO Apology and no goodbye

Theresa Durnin

I contacted SpyBaby shortly after my engagement and they were able to fit me in on a Saturday morning. I tried on atleast 8-10 gowns and found one that I really liked but I was not ready to commit to that gown yet so we proceeded with the other appointments we had that day at Davids Bridal and Aldred Angelo. Later that week SpyBaby let me know that the dress I was interested in was discontinued. I followed up with a later appointment at Spybaby with a few dress in mind that I wanted to see. The owner asked me many questions about my wedding what I liked or didnt like, where it was, when it was, what looks I really liked, what materials I really liked and she pulled a dress that I had seen on Maggie Sotteros website but I really didnt like it on the model online but the dress in person was beautiful. I tried it on and fell in love. I was told it would take about 6 months to get my dress in and I was ordering it the last week in October so we were looking at an April arrival date which was fine because the Wedding is May 25th. Well I called this week to check on the status and make sure everything was ok and would be on time. To my surprise my dress was done and ready to ship from the manufacturer and it actually arrived yesterday. I couldnt believe it almost 7 weeks sooner than expected. Marie and her staff have been great to work with and I will be using them for my alterations as well. I highly recommend them to anyone in the area looking for a bridal gown. There selection and customer service are amazing.

Landmarc Utica Concierge

After having an absolutely horrible experience at Davids Bridal, we went to Spybaby. When we arrived I was really nervous that they werent going to be able to get me in because it was a Saturday and everyone was super busy or booked that day. Everyone was very pleasant and accommodating from the moment I stepped foot into the store. They got me right in and were very personable and made sure to listen to exactly what I was looking for. If you love bling then this is the place to go! Absolutely amazing selection of dresses. I was actually a little overwhelmed because they had so much to choose from and all were so beautiful. After all of their amazing customer service and trying multiple dresses on, I finally had the "Say Yes to the Dress" moment. After debating if it was indeed the dress or not, the owner put a veil on me and that was it. I broke down in tears the second she put that veil on and so did my family. Mind you I had other veils put on me that day, and I didnt have that sort of reaction like I did with this one. I knew at that point that was my dress. Needles to say I also bought that beautiful veil with my dress! I cant wait for it to come in and for everyone to see it on our wedding day next year. I highly suggest making an appointment with Spybaby during your wedding dress search. You wont be disappointed you did! -Erika LaBombard

Emily Whalen

I stopped into Spy Baby in Syracuse on a Saturday afternoon, just to look at some ideas. My wedding isnt until September, I figured I had plenty of time. When we (myself and my 2 sisters) got there, it was packed, tons of girls trying things on. One of the staff approached us, Erica, I told her we didnt have an appointment, but just wanted to get some ideas of what I wanted. She immediately offered one of the open dressing rooms and offered to just start pulling things I liked. I tried on about 8 dresses and fell in love with 2. I made an appointment to come back with my mom. When we went back, Erica had the 2 that I loved pulled out and ready for me to try on again. The one I liked the best was about twice what I wanted to spend. I loved the shape and how it fit, but it was a little too "fancy" for me. I tried on about 8 others, still searching for the style I loved. It was a Maggie Sottero. Erica pulled another, more simple, Maggie dress. It was PERFECT! It was the exact style I wanted and it was in my budget! Erica was so great. She was so accommodating and genuine. Trying on dresses can be frustrating. She made me feel great! I would totally recommend this place to anyone. My dress should be in by late July in time for any alterations needed. It wasnt just the store, but Erica is awesome. Ask for her if you go there!!

Admin Admin

I called this store because I was in LA on vacation and I came across eve of Milady dresses that I loved. Since I didnt want to order in LA and have it shipped and altered and deal with all that because I am from Rochester NY. I found out from the designer that close to me there was 2 stores that carried this designer one in Rochester and one was spybaby bridal in Syracuse. I ended up traveling o Syracuse and buying the dress at this location because every time I called the owner was nice enough to take her time and speak to me. I had told her I was already interested in buying a dress and she told me to wait for the trunk show because there would be more selections to choose from. I just purchased a dress from the trunk show this weekend and I am in love with it. I would definitely recommend this store. They were not pushy which can really annoy people when they just want to relax and enjoy the process of buying a wedding dress. Great service!