Bridal Chateau

Category:	Bridal Shop
Address:	230 W 2nd St, Berwick, PA 18603, USA
Phone:	+1 570-752-9360
Site:	thebridalchateaupa.com
Rating:	3.9
Working:	Closed 11AM–8PM 11AM–4PM 11AM–8PM 11AM–5PM 10AM–4AM Closed

Location

+−

Leaflet

Photos 44

Reviews 5

Devon Forsythe

I did not have any issues with the Bridal Chateau up until yesterday. On August 17th, the day of my wedding, it was discovered that there were 2 holes in my veil. Beside the holes, there was also unfinished tulle sticking out below the satin outline of the veil. I called the Bridal Chateau August 17th at 11:44am and explained the issue with the veil. The owner said to bring it in when I can and she would refund my money. I said ok, thank you and hung up. Yesterday, September 17th, I drove to Berwick from Lancaster expecting to get my money back. Once I arrived, I explained why I was there. The owner came to the desk and stated “I can’t give you your money back, it’s been worn. I can give you store credit.” I told her that I had no need to purchase anything more in this shop because I was already married. I also reminded her that she verbally told me on the phone August 17th that she would refund my money. She stated that she “didn’t know the extent of the damage but now that I’m seeing it, this could have easily been worn over your face.” She also stated “how do I know the hole did not get there by your hair stylist.” I explained that the veil did not come out of the bag they put it in until the day of my wedding. I also brought up the unfinished tulle at the base of the veil where she stated “that’s easily fixed” and took a pair of scissors and proceeded to cut off a piece of tulle hanging out. I stated “I’m not going to do that on my wedding day. I’m not the professional here to do that. You are the professional.” The owner then took the veil out of my sight and came back to the desk with my veil on her head and over her face. Then she asked me in front of her employees “show me where you can see the hole. You can’t see it, show me, you could have worn it over your face.” I told her “no I could not have!” I told her that I also felt a pick on my leg later to find out that there were still 4 pins left in the dress. She became irate and started saying that the dress was perfect and how dare I call her unprofessional. She said that was the reason for my phone call that day in August, because I had issues with my dress. I stated “you just admitted a few minutes ago that I called you about the veil, now you’re saying it’s because of the dress? She swore up and down then that I did not call her about the veil. She then threatened me by saying she was calling the police. At that point, I took the store credit and left in tears. I felt that they gave me the store credit knowing I would never return. Later I went back and gave them the store credit, keeping my veil with no success of getting my money back. Yesterday at the Bridal Chateau, it became clear that the owner lacks customer service and professionalism after your wedding has passed. The owner had no problem threatening me with the police over a hundred and some dollar veil. Be aware if you decide to go to the Bridal Chateau, make sure to triple check everything purchased. I am filing a complaint with the Better Business Bureau and I urge anyone who has had a negative experience at the Bridal Chateau to do the same!

Kristin P

After hearing about the Bridal Chateau from a friend, my mom & I drove 45 minutes to look for my wedding gown. I could not find one dress that I liked & since I liked one thing on one dress and one thing on another, it was suggested to me to put two dresses together. I was so nervous about it but a few months later, I received a call to come in & try on the dress (with the beaded top that I liked) to run some ideas by me.. The owner wanted every detail to be just how I wanted it! I also learned that she would be making my skirt herself! (My skirt was all ruffles & she made every single ruffle!) The dress was absolutely stunning & I was so happy with the end result. I did have to make numerous trips down there while she was making the dress & I did feel like some of them were unnecessary due to the fact that I was told it would be done & it wasnt.. But I appreciated them taking the time to make sure everything was perfect. The owner even let us come after closing time a couple of times since we did not live close & needed to go after work. My only complaint would be that since the owner made the skirt, she put hooks on it to bustle it; however, on my wedding day, the dress was so heavy that it would not stay bustled & some of the hooks broke off. I was so happy that day though that I didnt care! I had a wonderful bridal experience here & I highly recommend it!

Nicole Schoch

For my sisters wedding coming up we decided to stop in at the Bridal Chateau just for a look around. While here we just happened to find the most perfect dress anyone could ask for. When needing alterations the owner (Terry) did everything and anything in order to make my sisters dress the most perfect thing I have ever saw. I just dont understand all of the rude comments coming from other customers. The staff did nothing but assist us whenever possible and they were always so nice to us. We actually just picked my sisters dress up today and Terry had made up special bowties for my sister along with offering to press my Maid of honor dress just so it didnt look wrinkled. I am beyond happy with the work that weve gotten from the Bridal Chateau and we have even invited them to the wedding because we are so thrilled with the work they have done! Thank you so much and we appreciate everything you have done to make my sisters special day the utmost amazing day yet. Thank you again!

A Private User

I was incredibly impressed when I first walked in. They had a huge selection of gowns and the girl that I was working with was absolutely wonderful. I was having a blast. When I finally found the one, I was encouraged to purchase it. Which normally would have been obvious, except for the fact that they wanted me to buy the sample piece- which was two sizes too small, and obviously so. They were pressuring my mother and I over and over to purchase the dress. I insisted that I wanted one that was my size, which caused the owner to get upset. The young girl who was helping me agreed with my decision (so Im not someone who is just trying to get the size she wants). They were extremely rude and bitter. I never met a business run so poorly.

Emerson Abell

Hi dont listen to anything these other people are saying. I personally think that the bridal chateau has great costumer service and that the owner and the workers are very nice and caring to the costumers. The only reason these other people are upset is because they all forgot to put in what they had done. Now you may say I am biased but I see all of these things go down. And none of these circumstances are out of the blue they came from bad costumer attitude and input. I think the bridal chateau is the best place to get your wedding, bridesmaid, and or prom dress. Please dont listen to any of these whinny people are saying because the bridal chateau will take care of you!