New York Bride

Reviews 3

A

A Private User

I am writing this to inform and warn any future brides of the horrible service I received at New York Bride. My wedding is September 5th of this year and my 10 year old daughter is going to be a mini bride.About 2 months ago we had went to several bridal shops to find the perfect dress for her and to get her measurements. We finally found the dress we were looking for at NYB. They put in the order and it finally arrived last on July 16th. Today July 20th we went to pick it up. When we ordered it my mother had put down 100.00. We still owed 72.00. Before paying the remaining balance we wanted her to try it on. Upon trying it on we discovered it to be to small. My mother asked that they remeasure the dress and my daughter to see if she had gotten bigger or if the dress was ordered wrong. They did that and told us that it was ordered in a size 30 waist and she was a 32. Now as I said we had previously had her measured a few times and she was always a size 32 waist. At this point my mother and I both let them know that this was their error and asked that they make the alterations at no extra charge to us. The manager then told us we didnt know what we were talking about and that there was no way we were correct or getting the alterations done for free. I then started to get a little upset and told her she just insulted both my mother and I and I expected an apology. She answered me by calling the police. My mom then asked for a refund of her 100.00 and we decided we were just going to go elsewhere. The manager told her she would have to send her a check. Now as I said it took us a long time to find this dress in the first place and now my wedding is less then 6 weeks away. My mother informed her of this and all she kept saying is do you want your money back or the dress. The police officer got there and took our statement. He then took theirs. After speaking with them he cam e back to us and started asking for our personal information name, address, birth date etc. I started to give him my info and my mom stopped me and very nicely asked the officer why he was asking for this information. In response to that he said thats fine if you dont want to cooperate then you can just leave, she doesnt want you here so you can leave of your own free will or in handcuffs. I said ok I will step outside then while mom gives her address to them so they can mail the check. He said no I mean all three of you leave now. Now there are a few points to be made here I think. # 1 What gives this manager the right to get away with treating a customer so poorly? and by the way she had a smirk on her face the entire time. # 2 all we were asking for was for them to correct their mistake which probably would have cost them 10.00 for alterations versus the 50.00 if probably would have cost us. # 3 This was done in front of a 10 year old little girl who was crying and the manager didnt care one bit. # 4 with the economy the way it is these days why would you treat a customer so poorly and # 5 since when as Americans are we not allowed to ask an innocent question to a police officer. This is not only a compliant about NYB but also on the North Syracuse police dept. for the way they handled the situation. Getting married is stressful enough to not have to deal with this kind of stuff on top of it. In the end we ended up at Davids Bridal and bought my daughter a beautiful gown for the wedding. I bought my gown and all of the bridesmaids dresses there as well and they couldnt be anymore courteous and helpful. I hope this helps at least one person out there and maybe hurts NYB just a little, if thats the case then my goal has been achieved. Thank you for your time.

A

A Private User

I had to order my bridesmaids dress from the Syracuse shop. Ordering was a slight pain, but no big deal (Im in Nevada). They asked for my measurements (including height and weight), had me choose a size for the dress, and assured me that theyd make sure the size would be appropriate. They even had a section where you fill out any particulars about your body size and proportions--such as: My bust is disproportionately small compared to my torso and hips. Im pear-shaped, and a short 51". I was surprised at this, but then assumed it was so that they could make the dress appropriate for the person--great! Maybe I wont have to get it tailored! I was wrong. Or SOMEBODY was wrong, anyway. The dress I got fits perfectly at the torso (however, Ive dropped 20 pounds since I ordered it so it WOULDNT have fit when I ordered that size), but the bust is absolutely HUGE. Im totally swimming in it, and my bust size hasnt changed except maybe an inch, where as Ive lost inchES around my stomach and hips. Besides the massive bust which looks like it might fit someone with DD breasts, the length is ridiculously tall. Even adding 2" heels to the dress (Im not much of a hell-wearer), Ive still got a good size inches to get hemmed. Whats the point in taking all those measurements and special comments on proportions if youre not going to change it at all? Id just look at the chart and order the size I want and skip all the other stuff. The dress itself is ok. Im going to have to get it altered a TON though, which Im worried about because Im not sure how much they can actually do to it without making it look wrong (its the bust and the neckline Im worried about). Dont trust their sizes. If you can go, try something on there. Since Im way out here I didnt have that option, and even if I wanted to return the dress I cant since theyre made-to-order with both color and sizing (supposedly).

R

R Tivnan

I had the most amazing experience shopping for my wedding dress at New York Bride and cannot say enough wonderful things about their staff! I was initially really nervous about shopping for my dress as I didnt know what to expect. I was met at the door by a very friendly assistant who introduced herself to me and showed me where everything in the store was located. The staff was attentive, carried numerous dresses back and forth for me from the dress area to the changing room and it seems as though there were two assistants helping me at a time! While I knew I wasnt the only customer in the store, I felt like I was based on the wonderful service I received. I ended up going back three times before making my final selection! In addition to the excellent service, I was also very appreciative for the fashion adviced that I had received (and asked for). Asking for and giving fashion advice is not the easiest thing to do. I am under 5 feet tall and was concerned on how the dresses I was trying on looked on me and how any alterations would be done so that the dress would look right on me. The staff had answers for everything and when I chose my dress - WOW!!! While I tend to be a conscientious person, I felt amazing in the dress - AND it was within my budget too! The store is immaculately clean, has a wide selection, and is run by a staff that clearly love what they do and are great at it! My dress came in without issue, the size jived with the size that I had ordered my dress in, and alterations were done smoothly and in a very timely fmanner by a department of alteration experts! Two of my bridesmaids bought their dresses from NY Bride and were happy with their selection and service as well! Be sure to stop in NY Bride for your dress shopping, you wont be disappointed!