Brides and Grooms, Inc.

Reviews 3

TA

Tawannad Durham

I give this boutique a 2 becuase my sales person, Britney was extremely helpful the first day I walked into the store but that all quickly changed when I dealt with muktiple sales asaociates there after. I am a bride and Britney was nice enough to help me with my dress selection and was very friendly. I actually bought 2 dresses (ceremony &reception) dress right off the racks. She was helpful that particular day but then things made an unexpected turn when I returned with my bridal Party. I tried on my dresses just before closing that day so they could all ohh and ahh and my mother in law noticed the sales associates were in such a rush to get out the store that they tirned off the lights on us after I came out the fitting room. Rude! After ordering, I called to inquire about my bridal party, she gave me the expectation that she would call me back to resolve my concerns at the end of business becauss sha had a bride in front of her and instead she did not follow through. (Poor business etiquette). When itwas time for my bridesmaids to purchase their dresses. My Matron if Honor ordered her dress in February this year and paid her deposit as requested, the remainder of the bridal party came in April 4th and got measured, paid deposits and I was assured orders would go out that Monday. So I called and they in fact said they were doing the order. We called in May, to have the Maid of honors dress ordered only to find that they incorrectly ordered a bridesmaid dress. While they agreed to eat the cost and order another dress the estimated delivery date went from 3-4 months to about 6 months (in total) from the date the bridesmaid had originally ordered her dress. When I called this week, I spoke with Nicole about the status of our dresses and she was rude at firt. She later toned things down when I explained how many issies we had. She proceeded to blame other employees and states she had been there 9 years etc. (but why cant you all reaolve my issues efficiently). Some of associates are totally unprofessional and throw each other under the bus (pointing fingers) rather then being accountable for the errors collectively. Nicole went from saying 1 dress was in a month ago to oh no its not in at all. She then said the dresses are expected in August or September, then said oh no they should be shipping in 10 days. So when will we have all of our dresses that we have PAID deposits for 4 months ago! No one is accountable. So my MOH who ordered in February now has to wait until August/September to get her dress. (Meanwhile we may need alterations) They are dragging their feet and rather then calling the conpany and getting this sorted out, they are busy blaming each other, not returning phone calls and arguing wih clients on the phone. This is an unacceptable timeframe, poor behavior and they will not own up to THEIR MISTAKES. I asked for the manager and oh, she is on vacation and leaves no one in charge..Really! So I am told to call in a week when she returns. Their communication stinks, no one knows whos hand was last in your "envelope" and then they tell you dresses were ordered on a certain date and have arrived, just to call back and say no they havent arrived. (But they have your money). Dresses should NOT take 5-6 months to come in! Not to mention they ordered the wrong dress for a bridesmaid and had to reorder the dress (which is coming in later then expected). I bought TWO wedding dresses from them plus 5 members of the bridal party paid deposits for dresses. All the money they got they should be recovering by rushing our dresses! Huge inconvenience, poor customer service & way to increase the brides stress! BUYER BEWARE!

BE

Beatrice Arreola

I went to this place looking for a dress and I found it very Do it yourself attitude and no help was really given to me even though I had an appointment. Go here you know if: you have the time to look though the hundreds of dresses, have a high budget, have someone that will help you into your dress, isnt your first time trying on dresses. Heres my story: I made an appointment and when I got there 20 minutes before no one was at the front desk. After waiting for about 8 minutes I decided to go looking with my mom at some dresses. I got a few that were in my price range and stood at the front desk again. After it was 1pm, my appointment time, I decided that I would go to the back of the store to the fitting rooms and hopefully find someone who worked there to further assist me. I met a young lady and I told her I had an appointment at 1pm. She led me to a room and told me that if I needed anything I could ask and she left. I had been to a bridal dress fitting just the day before, which had been my first one, and they had helped me into my dress so I was shocked that I had to manage alone. Thankfully my mother was there so I suppose their unwritten policy must be that if I bring someone with me that they need to help me into the dresses I choose. So I tried on a few dresses with my mothers help. None really fit well so then another woman knocks on my door and says that she didnt know I was there and if I needed anything to let her know and then also left right after she offered. Shortly later the first lady came back and asked if I needed more dresses and that I can go out and choose some and bring them back or if I wanted I could have her help me. I didnt know it was so DIY. So after asking if she could help me we both headed out to the sea of dresses. She didnt ask my size or budget and I was so overwhelmed it didnt come to mind to inform her. So most that she chose were 500-800 over my budget so I didnt want to try them on and the ones that were near my budget were way too small. Overall at the end they gave me a card to fill out with the dresses I liked. No one was around for me to ask what exactly I had to fill out on the card with respect to the dress information, so I did the best I could. I handed it to the front desk which was the first lady I had spoken to but I dont know if they filed it away or not, she simply took it and asked for the next person in line.

JE

Jennifer Frazier

Where do I start! My sister used Brides and Grooms for her bridesmaids dresses. After we all paid and 8 weeks passes, my sister called to see if the dresses were in. Well, they were never ordered and the owner was blaming us for not paying. Once they realized we did pay they ordered the dresses with no apologies! They came in and I decided to have my alterations done there to make it easy. I needed quite a bit taken off the bottom and I wanted fabric added to the bust. I was told it would not be a problem and paid $120.00 to have this done. When I went to picked up the dress there was no fabric added to the bust. The owner immediately blamed me saying I didnt ask for it. I took the receipt that was stapled to the plastic over the dress and showed her where it was written on there. Why woudl I pay $120 for just a hem!!!!!!!!!!! After arguing for about 2 minutes she agreed to find the matching fabric and told me to come back in a week and it would be done. I went back and NOTHING was done! I didnt even get a call sayinig they couldnt find matching fabric to add to the bust! They threw out the fabric from the bottom of the dress and now they couldnt fix it. Another employee ended up altering the top of the dress so my bust wasnt overflowing and of course the owner was magically not there when I went to pick it up. I asked for a refund on the alterations and was denied! Also, the stitching where she altered the dress ripped before I even made it to the ceremony. I had to safety pin the dress! What a nightmare! I complained again and was denied any refund! So...I paid $120 to have no fabric added and to have what they did do rip! The owner is very unreasonable and very unpleasant! I woul NEVER recommend this store to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Making a mistake is one thing but not owning up to and trying to make it right is another. Horrible business practice!!!!!!!!!!!!!!!!!!