Related: | auto plaza irving |
Category: | Used Car Dealer |
Address: | 1700 W Airport Fwy, Irving, TX 75061, USA |
Phone: | +1 972-259-6200 |
Site: | bigshoeautosales.com |
Rating: | 4 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed |
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Ally Hudson
Purchased my 2009 Jetta. First week of having the vehicle I was stranded in Austin due to the throttle body and the fact that the vehicle was not even given a simple tune-up. My engine coils were GONE. There was no oil in the car. I called to inform them of the problem and was laughed at as if my mechanic (who did a diagnostic check) told me everything that was wrong with my car was lying. Before I purchased the vehicle those were questions my mother and myself asked our sales lady Cheryl (if thats her name) . I didnt receive any help at all with the vehicle even though I had just purchased the vehicle a week prior to the problems. Ive had my car for almost 7 months now. Recently I lost what I was I later informed the ONlY key to my vehicle. Who did I call for some type of assistance?.. My dealer. I know that Im repsonsibke for maintinence to the vehicle however, you would think the dealer would have either a spare key or reccommened a dealer of some sort for assistance, NOPE. I missed work and class because of this and my dealer did not seem to care, well until I left a voicemail for someone to call me back or I would file a priority complaint against the dealer and its workers. I received a call from Johana who takes all my payments each time I call. She told me that she spoke with Renaldo and that he wanted to help me out and that the dealer would pay for half of key I wold just need to get my vehicle to a dealer. With me already being irritated for missing work and class, I told her " I can pay for the key, I just cant find anyone who can make the key so I dont have to continue to miss work" she said well thats your only option?..? No recommendation of a dealer or anything. She even told me the reason they dont have a spare key is because it was too expensive and would be at the companys expense... Great. Fast forward to my vehicle being at the dealer, the guys at the Volkswagen dealer kept trying to call to get half of the payment from the dealer and guess what, no answer. His calls kept getting directed to the fax. My mother called in place of myself because Ive decided to no longer speak with the people who work there because anytime I have an issue, I get a run-around. She informed them that the guy had been calling and guess who was rude to mother?... Johana. She told my mother that they were not aware of the situation...? Wait, I call you, my dealer about my key about a week ago, you call me back on a Thursday and by Monday you have NO knowledge of my vehicle situation??. My mother told her that she had the number of POA at the Volkswagen dealer, Johana told my mother, no he can call us.My mother then repeated herself and said well, hes tried and he cant make contact. So we hung up with them and called the Volkswagen dealer, advised the POA what we were informed. We get to the dealer and it went from we will pay half to she pays, shows proof of payment well go from there. Thank God the dealer provided me with two discounts bc as expected my dealer whom I pay early (except 1x) opted out. So guess who has filed her complaints against this dealer and has her proof of payment?..ME. I cannot wait to be able to refi on my vehicle with a different company bc these people are a pain. Anytime I call to and leave a voicemail, my calls never get returned. Recently went in to make a payment and when I stated my name and vehicle it was a "OHHHHH...Okay" followed..what that was in reference to, I dont know. Plus every time I make a payment I have to callback the next day for my receipt, Johana if youre reading, send me my receipt for my recent payment made on 9/7/16 to my email on file - a very annoyed paying customer
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Kelli Rushing
Rolando is amazing!! When dealing with challenged credit it is unusual to find the kind of honesty and fairness in a dealership and a Sales Manager that I found in Rolando and Big Shoe Auto Sales. I think its probably difficult even without the credit challenges I have!! Having said that I was so impressed with Rolando in every way! He treated me with complete respect and was upfront and honest with me. He also gave me the best deal I had found at any other dealership in regards to price of the vehicle, down payment, interest rate and term!! I know he is the real deal because I shopped and shopped and shopped trying to make sure that I got the best possible car at the best possible price. As a single mom, with a credit score that is just bad all the way around I was use to dealing with embarrassing and stressful experiences at every dealership I shopped at so many of them within a couple of weeks, so it was refreshing to have Rolando be such an enjoyable person to buy a car from!! I cant say enough about how much I appreciate him. If you need a car, credit challenged or not CALL ROLANDO!! :) :) I love my Corolla too!!
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Parker Brown
Worst car buying experience ever! I bought a Ford Ranger from them 3 years ago, I didnt even get home from the dealership before I started to have problems. It had suspension issues before I even purchased it and when they told me they would fix the issues but after three visits to their shop it still had the same problems until I spent my own money at goodyear which fixed the issue in just a few hours. they then sold the lean to another company without telling anyone and that was the only company on this Earth I hate more than big shoe auto! I could go on and on about the issues I had with them, if you can go somewhere else there are other dealerships that help with credit issues DONT BUY FROM THEM!!!!
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Katrina Henderson
This place does not get the recognition it deserves!! After several failed (and I mean numerous) attempts at car buying, God sent this angel in the form of BSAS! Trina White was amazing and made me feel like family. No haggle, no pressure, no BS. Just straight to the point and an hour later (yes..not all day) I was a car owner. I would definitely recommend everyone check them out. No regrets here!!
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A Private User
I hated this place! I was looking for a 09 Collora LE. They wanted waayyy to much. I saved over $2k by going to Plano! The staff is rude and obnoxious. They absolutely demanded that I sign an agreement that if the price is right that I would buy right then, but dont worry, it isnt a legally binding document... In all, will never go back or recommend!
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Shaundreka Walker
I started my job February 2nd of this year, and I was on the job for a week and one of my pts told me about Big Shoe because I was having a hard time with just moving here, even with just a week on the job he allowed me to get a car and it was the one that I wanted. Rolondo was amazing and I thank him very much!
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A Private User
Not impressed by their condescending tactics or inventory. The saleslady was poorly educated and her boss simply smirked and walked on. The general manager tried to fast talk into different options (lease, finance options, just put more down, etc.). I simply stated my needs and they were ignored so I left.