Category: | Used Car Dealer |
Address: | 1660 N Belt Line Rd, Irving, TX 75061, USA |
Phone: | +1 972-871-2700 |
Site: | autoplazaoftexas.com |
Rating: | 3.4 |
Working: | 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM Closed |
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Ada Cortez
Dont go here and waste your time with idiots who have no knowledge, no customer service and no true desire to sell. I got my 2010 Nissan Pathfinder here in 2014 & wanted to trade it in for something smaller now thats its been over a year. The purchase of the pathfinder went smoothly but they had a completely different staff and were working with multiple lenders. I told the sales guy exactly how much I still owe on my original loan with Santander the very first time I spoke with him which was yesterday afternoon. He said they didnt work with Santander anymore which made me skeptical to even continue the application but he assured me they would work with them and take care of the trade in. Said it would take 30 minutes for my husband and I to get an answer on if we would get approved to trade it in and get another vehicle. Yeah, we got a call from their financing company at 9 oloxk at night after finally leaving their office at 5 to pick up our kids. TODAY after wasting my time back and forth with them and their insurance company, I go in and wait another hour so that the same guy I told how much I owe on my original loan can tell me they cant take my pathfinder because of how much I owe on it. DO NOT WASTE YOUR TIME HERE.
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Kimberly Jones
Do not believe a word they say in regards to getting you approved or what car you can get the day you go in. I was told that I was approved the same day and they took my down payment but said that I would have to come back because the bank was closed on Saturday. I went back on Monday and was told the system was down. I called they next day, and they tried to push over on my a car that I told them I hated. I asked for them to return my down payment which took almost two weeks, I ended up having to file a claim with my bank to return my money. Then they said my information would go to their 2 banks. I received over 12 bank notifications and are still getting them today. When I called they said we send out your information to over 30 establishments. They are as raggedy as they building they occupy. If you are looking for a car, look somewhere else. They are not upfront or honest about anything they do, by far the worst experience I have ever had.
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Meghan Rodriguez
Avoid this place like the plague. Absolutely screwed us on an interest rate of 18%, even though my husband and I have a credit score of exceptional US standing. Lied to us about the car and didnt tell us everything about it like they sold us to it at night, and we didnt notice it had a small crack in the windshield thats barely noticeable unless its in the daytime and the front bumper is cracked and falling underneath the headlights. The original car we wanted, they tried to oversell us 10000 on a car thats was only worth 8000 and when we caught them in their lie, they said that car wasnt for sale. Even though it was on their lot. "Oh we are holding it for abother dealership, I just remembered." Today they tried to tell me that because I paid off my car (got it a month ago) that it invalidated my warranty, even though it didnt. They only try to cover their own behinds. DO NOT GO HERE. YOU WILL REGRET IT.
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Shawn Loving
This business is horrible. They lie to the customer and are really disrespectful(ABEE) talks that ghetto talk to customers. The manager Denise seems to not care if his employees are rude and dishonest to the customers.. Please stay far away from Victor and Abee they dont care about the customers only to sell u used cars.. No communication at all. They even keep customers on hold for 10 min without checking back on them when asking to speak to the manager (Denise).. Stay away u have been warned. I would give them 0 stars if it was allowed...take your money to a dealership that respect the customer and not treat them like dirt (such as Abee did to me a potiential customer).
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Elizabeth Miranda
This is a great place to get a car if you are trying build your credit!! Ask for Mat, excellent customer service for sure! I had gone to CarMax and a few other dealerships and felt like I was being pushed into a high down payment and a high monthly payment, after spending hours at the dealership. Mat was able to do most of the process over the phone which worked out great for my busy schedule. When I cam in it was to test drive and give my down payment which was half of what the other dealerships were asking of. Mat did everything he could to get me the best deal!! I absolutely loved my experience here at Auto Plaza of Texas!!!
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Mike Beezy
Went up there expecting to get denied like I have been all day today. Walked into the sales pit, I was greeted.....I repeat...THEY ALL GREETED ME AND MY FAMILY. Unlike most of the carlots I been to today. They are friendly and keep your family company while you do paper work. I worked with Otis and for his first day he did a damn good job. Same with Jason. I think that was his name lol. But they worked with me till I was satisfied and got me a ride me and my family is actually happy with. I will definitely send family and friends to Them! Thanks yall...- Michael banks
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guy moore
I really wasnt looking forward to taking on a new car payment this late in life. I picked Auto Plaza for one reason . They are literally 2 minutes from my home. Ive seen signs for the past couple months indicating a new owner. I was treated with the upmost professional and sincere group of guys. i really enjoyed this last purchase. Mr. Christopher Allen was genuine from the start. Victor Galanis hands down got me a great deal with Wells Fargo.. This time was worth it...
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Jim Wahl
If I could give a zero I would. Do not under any circumstances deal with these guys. All of their cars magically pass inspection. Even the ones with bald tires. Interest rates are 18-25%. Actual quote overheard from a salesman to a customer. "If you give us $500 we dont need to verify your employment." Also, they cant tell time. I sat that there for 4 hours listening to "it will only be 5 more minutes". Needless to say I didnt buy a car from them.
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Ashley Hollaway
My husband and I were shopping for a car for so long due to getting denied because of credit, income or whatever the excuse was. You probably have seen car lots say theyll get you into a car NO MATTER WHAT YOUR SITUATION IS, well this is true about AutoPlaza. I would have never imagined us being in a 2013 but thanks to them and the 6 hours they spent with us we are Rollin in our 2013 Kia Rio Ex GDI and we Love it! AutoPlaza is the way to go!!
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Tabetha Kent
I had a great experience with Teddy. He was very helpful and stayed late to help me. I have bought a lot of new cars but this was the first time I ever went to a used car lot. It wasnt near as bad as I expected. I love my car. Im paying less a month for only three years and I feel like I was treated fairly and respectfully. I will definitely go back and send my friends and family as well.