Draper Jewelry Co

Reviews 11

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Steven McKite

Where do we begin on this one? We originally visited Draper Jewelry Company around Christmas of 2016. Craig, the owner, met with us and we explained the type of ring we were looking to have made. My wife was looking to add two bands to her engagement ring. She wanted the bands to be flush and level so it looked like one ring. He took notes on the design, sketched what it would look like and assured us custom rings would be possible. We ended up holding off for personal reasons. At the end of January 2017, we visited the store again. Craig again took notes of the design and displayed full confidence the design would be no problem. We asked they not remove the center stone as it was moissanite and the original jeweler who made the ring worked pretty hard to set it. After our conversation with Craig, we left the ring at Draper Jewelry. We live in Oklahoma but were visiting family in Nashville and they said shipping the rings was no issue. Three weeks elapsed and we had not heard anything about the ring. My wife called to inquire about the ring and spoke with Craig. Craig had completely forgotten the previous conversations and asked if we had even dropped off the ring. After clarifying we had in fact dropped off the ring, Craig back peddled and said it should be ready shortly. Early March 2017, we still had not heard anything on the ring. I called again to inquiry about the ring. Craig told me the rings should be into the store within the next several days and sent me a picture of the computer aided design (CAD) file. The rings in the CAD render did not look like they would fit flush and level on the engagement ring. I mentioned it to Craig but he confidently assured me there would be no issue. Several days elapsed and I again called the store. Craig told me the ring(s) were ready and I asked him to send me a picture. In the picture, the color on the bands was off and the rings didn’t appear flush and level. Craig asserted the rings were good and the several co-workers said the ring looked great. We received the ring several days later and boy were we in for quite a surprise. The center stone was completely loose and could be turned by hand. The stone wasn’t set in the notch on the prongs. There were several large black marks on the stone. The prongs were bent and the band was warped. The color of the bands was off. The rings that were supposed to be flush and level were far from flush and level. In fact, the rings looked stair stepped which made the ring not even fit on my wife’s finger (see attached pictures). I called Craig to discuss the issues. Craig offered no apology and just told me he had checked the deficiencies prior to sending it. I sent the ring back to Craig. I also sent him a text with the list of issues and pictures to make sure they were all fixed. Another 2 weeks elapsed and I still had not heard anything on the ring. I called again to inquiry about the ring. Craig told me the ring wasn’t fixed yet and he would have it finished in the next 24 hours. 4 days passed with nothing from Draper Jewlery. I called Craig and he said he would send it out. I again asked for pictures and called Craig with the issues I noticed before he sent it out. The ring arrived and the issues were still there. The black mark was still on the stone. The ring was warped and the prongs were still offset. The prongs looked like they had been pinched with some tool and looked weakened. The bands color was still different. I took the ring in person on another visit to Nashville. I made sure the issues were note with Craig. Craig agreed to fix them and ultimately replace the stone. We returned to the store to check it in person. The ring looked good and we took possession of the ring. Several days later two of the side stones fell out. We have never had an issue with the side stone prior to taking them to Draper Jewelry. Overall, our experience with Draper Jewelry was unfathomable. Complete lack of communication. Poor craftsmanship and a ring we are going to take to another jeweler to fix and make the band correctly.

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Emily Morse

My fiancé and I were looking for a local jeweler to resize the antique family heirloom engagement ring he gave me. On recommendation from a coworker, we went to Drapers and found it to be just the small, family-owned store wed hoped to trust with his grandmothers ring! Not only were their services incredibly well priced, they put a rush on getting it back to me because they know Id want to wear my engagement ring. Well be going back to them in the future for sure!

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A Private User

I went to Drapers to get a locket engraved. They do free engraving on items bought in the store, and I really thought I was getting a good deal -- wrong! The engraving was way too small, and clearly fit the clerks taste rather than mine. She said she could buff it off and start over, so I gave them another chance. I got a call saying it was done, so I left work early to pick it up, but only the buffing was complete. Avoid Drapers for engraving!

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A Private User

We went to Lindells and chose two rings from a magazine. They priced the two rings at almost double what Drapers priced them. They are using the same vendor... This sealed the deal... Drapers customer service could have been better... I feel like they are a bit disorganized and their store needs remodeling...

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Heather Holland

If you are looking for an amazing local jewelry to purchase and have items engraved, Draper is the place to go! They have worked so diligent with my fiance and I on gifts for our wedding party, parents and others for our wedding! We will definitely be a lifetime customer! Thank you for your amazing service!

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Ed VanVoorhees

Nice people, excellent service. We bought a locket for my daughter for Christmas. They had to order the one we wanted, it came in in about a week, and was engraved and ready just a day or so later. Altogether a friendly and personal experience.

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Matthew Snow

Went by Draper Jewelry today and was helped immediately! Any questions I had were answered, and I felt like my purchase was important to them even though I didnt spend a lot of money. Thank you for the great customer service!

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De be

I decided to get my self a cheap sterling silver beater ring to wear to work. Well i was way off on my size. I took it to draper and they had my ring resized while i waited. It was an awesome experiance i reccomend to anyone

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Stephanie Stuart

They handle my custom order ring so well even with the issues. Very good price and extremely professional

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James Knolton

Lot of history in Nashville. Been here for decades and decades.

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Angie Smith

Awesome service! Friendly and helpful.

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