Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	549 Cool Springs Blvd, Franklin, TN 37067, USA
Phone:	+1 615-771-3922
Site:	stores.jared.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 25

Reviews 9

KeriAnn Major

My fiancé purchased my engagement ring from the Jared in Franklin. It was absolutely beautiful. A couple days after I had it, I was looking at it closely and I noticed there was a scrape across the edge of the diamond on one side. So I took it in and they confirmed that the scrape must have been done when the diamond was mounted. They were very apologetic at first and assured us they were going to find a wonderful replacement that was as good- if not better than the diamond we originally purchased. We live over an hour away so they stated when they received diamonds that were equivalent to mine they would give us a call and we could go check them out. We ended up taking about 8 or 9 trips out there over a period of 8 months and every time they showed us diamonds that were less quality than the one we had purchased. Tammy and Brianna were the managers we dealt with in particular. They kept saying how they were trying so hard to find the right diamond but all they ever did was beat around the bush. I had to persistently call nearly every two weeks to find out what was going on. Towards the end I was honestly so tired of driving out there and being disappointed, that I just settled with the last diamond they showed me. They claim the diamond I have is much better quality than the original, but I absolutely disagree! You can see inclusions with the naked eye, and I couldnt even see them in my original one under a 10X microscope! You dont have to be a "gemologist" to notice the difference! This place claims they care about customer satisfaction but I do not believe it for a second. The whole situation a nightmare and if I had to go back, I would have asked for my money back in the first place and went somewhere else! What makes me the most upset is that you know they noticed the diamond was damaged and they sold it to us anyway- hoping we wouldnt see it. Then, they assured us they would find us a replacement that was as good-if not better and they failed to do so. They seem to think that I wanted something better than the original, but all I wanted was something that was at least comparable. My diamond was a square, 1 carat, G, VS2. They NEVER ONCE showed me a square, 1 carat, G, VS2. It was either a different shape, less clarity, or it was an H or an I in color. I hope that no one else ever has to go through this sort of ordeal over something that has sentimental meaning that you spend your hard earned money on - hoping for a quality product. That is the only reason I am writing this review. I WOULD NEVER recommend the Jared in Franklin. If you want a quality diamond from people who care, then I would suggest taking your business elsewhere!

Garrett Bushnell

Unfotunately, when I proposed, I made the mistake of trusting the ring would fit. I was very upset when this wasnt the case. After visiting many jewelers in Atlanta and Nashville, I received an average cost a $1,200 to reshank my engagement ring (2.5ct antique European Mine Cut in platinum). Jarods, in Nashville was not only to give me a very fair price, but far exceeded my expectations. This ring has been in my family for over 100 years, and has never been outside of our familys jeweler. However, I was unable to visit our jeweler due to work constraints. Though nervous the entire time the ring was in the shop, I was extremely relieved to find the reshank done exquisitely (and also relieved to inspect the diamond to ensure it was mine after the reshank). If I ever need further assistance I will not hesitate to bring the ring back to them. They were extremely kind, professional, and had my work done in a timely manner.

Patricia McCracken

I took a large gold chain bracelet to Jared as it was falling off my wrist and I was afraid of losing it. They replaced the clasp and charged me $300. It did look the same as my old clasp, but they assured me it was better. Within two weeks the bracelet fell off - a lady behind me in a checkout line handed it to me saying it had fallen on the floor and she noticed it. I took it back to Jared and they kept it for a week. Two weeks after getting it back it fell off again. I returned and left it for another week. Same thing happened, so I returned it and asked for an owner or manager. The young woman told me that the clasp loosens so you just have to stretch it and then it will be tight again. If this is the case, why were they keeping it for a week for "repairs" and why didnt they tell me that about my original clasp? Will definitely not be going back.

Nick W

I went into this location to purchase a battery for my watch. At first, the lady who helped me said it would be no problem and I followed her to the center of the store where she was discussing it with another employee there. Her initial "no problem" turned into me being told they wont touch it because if they break it they cant replace it. I would understand this response if I were asking them to physically install the battery or repair my watch but I was simply wanting to buy a battery I intended to install myself, which I made very clear. The employees at this location are not professionals and I will never return to this, or any other Jareds location after this experience. If I could give it 0 stars I would.

Sarah Bennett

I bought a 5 diamond gold anniversary band along with a warranty. I live in Denmark and was so sad when diamond fell out of my ring. But all I had to do was send the ring back to Jared in Cool Springs, where I dealt with the manager, Michael. They fixed it right away and fedexed it to me by the next week. Now my ring is as good as new. I am so impressed with their commitment and how efficient they were. Yes, it is quite sad that a diamond fell out less than 2 years after I purchased it, but they made it right again. I will continue to buy from Jared.

Jayme Smith

I went in October 2013 for a wedding band, bridesmaids necklaces, a watch, and repair work and found the service to be excellent. The particular assistant I was working with remembered not only my name but my partners name each time I returned to the story. The quality of jewelry and service was better than I had received at Genesis earlier in the year!

Stan Jones

Worst customer service ever. After being a loyal customer for many years and spending 10s of thousands of dollars with them I would never purchase from them again. Recently my wife bought me a nice watch from there as a gift. I could not accept it since it was purchased from them and promptly returned it the next day.

Kim Allen

Poor customer service. Went for a watch battery. Purchased a lifetime plan years ago which they no longer honor. They charged me $54 for a battery and the lady laughed loudly at how old my watch is. It is a 20 year old bulova and was a gift. I am offended and will NOT return.

Ashley Scheffler

Fantastic customer service! Staff was very helpful and helped me find exactly what I was looking for. I will certainly return!