Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	914 Rivergate Pkwy, Goodlettsville, TN 37072, USA
Phone:	+1 615-855-2200
Site:	stores.jared.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 19

Reviews 12

Tracie Smith

The worst experience EVER!!!! I took a ring in to have it repaired. I have posted pics so you can see what type of ring it is and that it is not cheap. It is a one of a kind ring and made for someone and the entire design symbolized something of importance, within our relationship. Each set has five diamonds meaning 5 brothers & sisters 5 children we have together I could go into great detail about this ring as I did to the lady when I took it in for repair, but I wont. I will say that I had to have the ring resized and the band they put in was very thin and no where near the thickness of the original. I cold understand if I wanted it bigger but I went from a size 13 to a size 10 Also They decided to replace the broken diamonds with larger diamonds which made it have 1 less diamond in two different settings. When I questioned them about it they said it wasnt possible as if I didnt know the ring. The lady that I had told the story to acted like she was clueless about the history of the ring. Because this ring means so much to me I asked for the damaged diamonds and the gold that was removed but got neither. Now, here is the very sad part.... I put this ring in for repair as a surprise for my someone special, he never got to see the ring thank God it would have broken his heart just as it did mine, but they destroyed something very precious to me as the man I bough this ring for is now gone which makes this even harder to swallow, because this is something I can never replace. Not to mention over 700.00 for this they are expecting me to pay. Oh they offered to repair it but after everything they already did I was so afraid to trust them with it again. DO NOT BELIEVE ANYTHING YOU HEAR ABOUT THIS PLACE, who makes alterations to something like that with out customers approval? They have not heard the last of me!!!!!!

A Private User

I have never been so insulted. The sales people there must be the worst group I have ever dealt with. I came in after working construction all day. I didnt look my best. I made eye contact with several sales persons to let them know I needed to be waited on and was given a nod and a smile. A well dressed gentleman came in several minutes later. When the lady was done with her customer she looked at me, then noticed the man behind me in the suit. She walked around me and met him at the door. He said to her "He was here first." and pointed at me. She said that someone would be with me in a minute and asked what he was looking for. I will never step foot in that place again.

Jamie Bradford

It was a complete nightmare, my wife never has liked taking her engagement ring off for any reason. We were shopping in the area last Sunday and I was extremely clear on what was needed. The ring came out and she cried all day. It was supposed to be redipped in white gold, it came out as yellow gold, also got a watch battery for my Tag watch, being they are one of the only dealers close to my home, I also had them polish and clean my wedding band. Less than ONE week later a diamond fell out! Im extremely disappointed, I cant wait until they open so I can see if they will make it right. Ill keep everyone posted. :(

Dawn Cummings

We have been going to this location for years and never a problem until now. Without going into detail because it is a long story that spans over a month of the employees at this location playing me like a ping pong ball, talking to a different person about my issue each and every time (about 8 times) I called or they called me. They lied and could never get their story straight as to where my jewelry was that I dropped off? The last guy I dealt with spoke to me very rudely and treated me as though I was the one lying. Terrible. Shop at locally these mall stores are nothing but bad stores.

Tonya Larsen

Horrible, horrible, horrible. They tried telling me there is nothing wrong with a diamond in my ring - which I could see it with my very own eyes. (This is not the 1st time Ive had a horrible experience with my jewelry) Ive had it with this Jareds location - Madison/Rivergate. I will be taking my business someplace else, That treats me and my jewelry with recpect!! WOW!!! They didnt change the diamond like I had asked, they just turned it - so you cant see where the etched part is - which is the side of the diamond that is wrong. I am in Aww of this.

Andrei Bogdan

My girlfriend and I thought we would try Jared despite reviews. We ended up having a bad experience. They completely ignored out budget. Started us off several thousands of dollars way over my stated budget. Then one of the ladies was trying to trick me into filling out a form to open an account that runs my credit and I even asked her if it runs my credit. She said no, but then I asked if there will be an inquiry, and she said "well yea, but its only a soft pull". What the heck, so you are checking my credit. Will not be doing business with this place.

Kevin V

I bought my wifes engagement and wedding ring here. I bought the protection plan and we user it every six months. We get it cleaned and resized and fixed. Always done the same day and great customer service. I bought her first ring there 7 years ago. Wedding ring 6 years ago and even upgraded her solitare on our five year anniversary. great customer service and great selection.

Jerry Givens

Service was horrible at the rivergate location. Sales person was trying to over sale items. Instead of helping customers that knew what they wanted. Didnt have enough time to set around wait. Waited 25 minutes with no help....

nicholas newton

I met an employee here named Mary Kay. It was my first time being in love, I wanted to buy her an engagement ring. I wanted to go all out for her. Mary Kay worked with my budget and it couldnt of been more perfect.

Aliaye Andrews

Terrible customer service. Very unprofessional. Prongs were damaged by repair dept which lead to loose stones and a diamond falling out.

Dana Morton

Very helpful staff and the prices were very reasonable to my budget! I cant wait to see them again

Aaron R. Decker

It didnt seem like a great part of town, but the service was as expected for Jared.